As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Value for money
As a 33 year experienced and Licensed Plumber and Licensed Gas fitter you get loyal combustion over the expectations of 7 years before replacing the unit.
Commissioning of the unit is the key.
Purchased in March 2012 for $875.00.
Best hot water system in the market and value for money w
With 2 kids under 3 years the demand for hot water is high at home.
The Dux is doing it's job very wel
We are extremely satisfied and recommend Dux products to all
The reviewer stated that an incentive was offered for this review
hot water very hot.Excellent
We installed a prodigy 3 from Bunnings after our old unit broke down and was leaking water on a Monday,by Wednesday we had it up and running . The whole process from ordering at Bunnings to the time of installation was excellent.We were well looked after.Our hot water is a lot more hotter than before..Good one.
Not fit for purpose -- don't buy it
Same complaint as everyone else. Pilot light won't stay on.
In December 2014, Dux fitted a shield to protect it from rain. This made it slightly better -- pilot light only went out in heavy rain. Where I live, it rains a lot. Dux told me they would charge me for call out under guarantee if I complained about the pilot light again.
It got worse. In the last 6 months it's gone from monthly to daily. In the last 7 days, I have spent hours on the phone and paid out $400. New controller -- made no difference. New regulator -- made no difference. ...
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