As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
My hot water tank is 5 years old and for the last 3 years I have had to relight the pilot light every few weeks. For no reason the pilot light goes out & of course I don’t know until I have a cold shower. Two plumbers cannot work out why it occurs & of course it is out of warranty. Phone calls to the company have resulted in them telling me i need a plumber as “it shouldn’t be happening”. Needless to say I would never use Dux again. Absolute rubbish.
Purchased in August 2015.
Pretty good all considered
We installed a prodigy 3 from Bunnings in 2010 after old unit broke down on the weekend. We are a four person family but can have up to 7 with relatives staying. We always had good, strong hot water even though certain family members have very long showers!
Standard maintenance items are thermal relief valves and anodes every 5 years.
The gas regulator failed a couple of years ago which meant pilot kept going out and this was about $150 I think from one of the plumbing shops.
Ours was within a few weeks of the 7 year tank warranty when...the tank started leaking, but Dux still warranted the replacement which I was pretty happy with. We had to pay for the plumber to do the install, but they fixed some issues with the previous install and upgraded it to the prodigy 4 star at the same time. I can't comment on the issues others are having but the plumber seemed to think you should get 15-20 years from these units if you keep the maintenance up. For the life of the tank it is critical that: 1) the relief valves are regularly tested and replaced - these do fail and if they don't open properly they will cause tank to burst
|Category||Gas Hot Water Storage Systems|
|Release date||Apr 2008|
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