As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Prodigy 3 has been discontinued. See all Dux Gas Hot Water Storage Systems.
Never buy Dux again
Unit not even 3 years old and now it's got same problem as other reviews! Pilot will not stay lit!, called dux n got told too bad. But they happy to ask for $120.00 just for turning up to look at it plus extra touch it n for parts!! From looking on net, this seems to be a common fault with this type of unit n more or less a way of dux making extra money! . Once a great Australian company with top products but now just rubbish, poor products to go hand in hand with poor service. Shame Dux , I never buy your hot water or air con units again. 1 star is still to hight .
Dux Prodigy Three problems
Have had the Dux Prodigy three 135s for 19 months and the pilot light went out and would not remain lit . Called out plumber of 16 years and he tested everything including thermocouple and found that it was the Gas valve (SIT Valve) this was not remaining magnetized inside to retain the gas flow. of course this is no longer under warranty and a Dux plumber wanted $250 just to come out and then $50 for the first 15 minutes and then the part is about $350 dollars!!!!! how can a part like this go after only 19 months. i am extremely disappointed w...ith Dux and their total lack of interest in fixing everything. Heard that this is a regular occurrence with this part now hope Dux will come to the party for us......don't want to pay almost as much to fix as i did for the original unit!!!! Get Dux to fix
Giving away Dux Prodigy 3 can be found on street curb.
Unit 3 years old, Pilot kept going out, cleaned pilot changed thermocouple, still had problem so called a plumber, Thermostat faulty. was going to be $350 to replace, That plus reading reviews while trying to fix earlier problems I decided to scrap heater and go instantaneous. Thank you Dux you cost me good money...
Removed fairly easily
Find out how Dux Prodigy 3 compares to other Gas Hot Water Storage Systems
Know better, choose better.
Feel ripped off
Yet again our rubbish Dux has let us down. This time the pressure release valve on the roof started leaking and cost us $400 to replace! We installed the system in 2008 and have had to get a plumber in at least once a year. I could have nearly have replaced the entire unit for the money I have spent on it.
Arrived dented, Dux sent me a new cover and a gift card. I was expecting a replacement. Then the pipe between the two panels bursts about once a year, finally the roof valve started leaking. I have spent over $1000 on it so far and it’s not even five years old.
Our first problem starts with the valve switch for gas locked, spent $330 for replacement september 2011 then there is water leaking from the solar panel, both two panels replaced December 2012 costing us $440.
Now on Christmas day, found out that the gas is switched off, unable to restart, therefore, this means that the gas valve switch is not working again.
Need to contact DUX on their working day to get their response.
Very dissapointed and this system is costing another hot water unit .
faulty gas switch valve and water leakage solar panel.
Questions & Answers
How can I stop the excessive loud banging/popping noise from the unit. This happens every time the water is being used!!
I don't know why.I too am a consumer.
We'd be happy to assist you with your question.
If you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to email@example.com it will be great.
The Dux Team
The heater (as it is a hollow vessel) might be amplifying noises in the plumbing and valves fitted to the cold water supply to the tank, as the water is being drawn off, any 'chattering' of valves is amplified by the hot water system.
It might be worth either getting a local plumber in to test and replace any inlet valves as required, otherwise one of our service agents (contact Dux After Sales on 1300 365 115 Option 2) can change valves as required and inspect the heater for correct operation.
To save you from calling us, we would appreciate if you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to firstname.lastname@example.org and we will be the one to get in touch with you.
The Dux Team
How long should the hot water last havin a shower.... lasts for about 8 minutes before going cold..... mmmm.... model 135fng...
Hi Craig, this was a regular thing in winter. Shorter sunlight hours or often overcast or just cooler ambient temp in general all contributed. Even though the thermostat should have made gas kick in and get temp up it was often a struggle to more than 10 min of usable hot water with hot tap on full. Eventually we had to get rid of it and installed a 230lt Aquamax and haven’t looked back.
How can I de-scale my Prodigy, the popping and banging is starting to irritate.
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