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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Prodigy 3 has been discontinued. See all Dux Gas Hot Water Storage Systems.
PaulSydney
Dux -- Pilot light going out
I bought dux prodigy about 3 years ago. All is well with the unit except that the pilot light is going out , evertime we come back from vacations. Rang a plumber and he reckons it might be the the thermocouple again. I except this unit to last at least 7 years but this problem of pilot light comes on every time, the unit is turned off for vacations etc. Not happy with this Australian product.
Questions & Answers
Pauline D.asked
How can I stop the excessive loud banging/popping noise from the unit. This happens every time the water is being used!!
3 answers
I don't know why.I too am a consumer.
Dux C.Dux
Hi Pauline,
We'd be happy to assist you with your question.
If you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will be great.
Regards,
The Dux Team
Dux C.Dux
Hi Pauline,
The heater (as it is a hollow vessel) might be amplifying noises in the plumbing and valves fitted to the cold water supply to the tank, as the water is being drawn off, any 'chattering' of valves is amplified by the hot water system.
It might be worth either getting a local plumber in to test and replace any inlet valves as required, otherwise one of our service agents (contact Dux After Sales on 1300 365 115 Option 2) can change valves as required and inspect the heater for correct operation.
To save you from calling us, we would appreciate if you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au and we will be the one to get in touch with you.
Regards,
The Dux Team
Craigasked
How long should the hot water last havin a shower.... lasts for about 8 minutes before going cold..... mmmm.... model 135fng...
1 answer
Hi Craig, this was a regular thing in winter. Shorter sunlight hours or often overcast or just cooler ambient temp in general all contributed. Even though the thermostat should have made gas kick in and get temp up it was often a struggle to more than 10 min of usable hot water with hot tap on full. Eventually we had to get rid of it and installed a 230lt Aquamax and haven’t looked back.
poloasked
How can I de-scale my Prodigy, the popping and banging is starting to irritate.
No answers
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