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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Prodigy 3 has been discontinued. See all Dux Gas Hot Water Storage Systems.
EllawalaGreater Melbourne (Outer), VIC
Best hot water system in the market and value for money w
With 2 kids under 3 years the demand for hot water is high at home.
The Dux is doing it's job very wel
We are extremely satisfied and recommend Dux products to all
Purchased in October 2018 at Bunnings Warehouse for $1,200.00.
2 comments
Dux C.Dux
Hi Ellawala,
Thank you so much for your great review and helping to share the word about us....
Read more Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux TeamThe reviewer stated that an incentive was offered for this review
Good
I bought my hot water heater from Bunnings on 5th April 2018. I am happy with the services and installation of the hot water heater provided by the Dux Team. They even replaced the dented cover from the hot water heater! So far I have not encountered any problem with the hot water heater.
1 comment
Dux H.Dux
Hi Happy Customer,
Thanks for your positive feedback - much appreciated!! ...
Read more The Dux Team
Pretty good all considered
We installed a prodigy 3 from Bunnings in 2010 after old unit broke down on the weekend. We are a four person family but can have up to 7 with relatives staying. We always had good, strong hot water even though certain family members have very long showers!
Standard maintenance items are thermal relief valves and anodes every 5 years.
The gas regulator failed a couple of years ago which meant pilot kept going out and this was about $150 I think from one of the plumbing shops.
Ours was within a few weeks of the 7 year tank warranty when...
Read more the tank started leaking, but Dux still warranted the replacement which I was pretty happy with. We had to pay for the plumber to do the install, but they fixed some issues with the previous install and upgraded it to the prodigy 4 star at the same time. I can't comment on the issues others are having but the plumber seemed to think you should get 15-20 years from these units if you keep the maintenance up. For the life of the tank it is critical that: 1) the relief valves are regularly tested and replaced - these do fail and if they don't open properly they will cause tank to burst
Find out how Dux Prodigy 3 compares to other Gas Hot Water Storage Systems
Know better, choose better.
robins60ADELAIDE
- 46 reviews
- 80 likes
Not energy efficient but works ok.
I bought a factory refurbished Dux Prodigy 3, LPG gas, 10Kw output, hot water heater from an online auction site in July 2009 for $125.00.
Obviously LP gas was going to be considerably more expensive to run than natural gas but, as there is no reticulated gas supply in our area we had no option. Having said that, we don't find the running cost to be outrageous! It uses an 8.5 Kg barbecue cylinder every 18-19 days which @ $22.00 per refill equates to a running cost of about $1.20 per day. Although this water heater only supplies a bathroom and...
Questions & Answers
Pauline D.asked
How can I stop the excessive loud banging/popping noise from the unit. This happens every time the water is being used!!
3 answers
I don't know why.I too am a consumer.
Dux C.Dux
Hi Pauline,
We'd be happy to assist you with your question.
If you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will be great.
Regards,
The Dux Team
Dux C.Dux
Hi Pauline,
The heater (as it is a hollow vessel) might be amplifying noises in the plumbing and valves fitted to the cold water supply to the tank, as the water is being drawn off, any 'chattering' of valves is amplified by the hot water system.
It might be worth either getting a local plumber in to test and replace any inlet valves as required, otherwise one of our service agents (contact Dux After Sales on 1300 365 115 Option 2) can change valves as required and inspect the heater for correct operation.
To save you from calling us, we would appreciate if you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au and we will be the one to get in touch with you.
Regards,
The Dux Team
Craigasked
How long should the hot water last havin a shower.... lasts for about 8 minutes before going cold..... mmmm.... model 135fng...
1 answer
Hi Craig, this was a regular thing in winter. Shorter sunlight hours or often overcast or just cooler ambient temp in general all contributed. Even though the thermostat should have made gas kick in and get temp up it was often a struggle to more than 10 min of usable hot water with hot tap on full. Eventually we had to get rid of it and installed a 230lt Aquamax and haven’t looked back.
poloasked
How can I de-scale my Prodigy, the popping and banging is starting to irritate.
No answers
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Dux C.Dux
Hi Ellawaa,
You're the best! ...
Read more Thank you again for sharing such a positive experience. It means a lot to us. The Dux Team