As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
2 questions from our users
Our HWS has recently started making loud banging noises when HWS is being used in the house. It is not water hammer, is louder than the rumbling sound that can occur with gas systems due to sediment accumulation and the noise is definitely coming from the unit. The hot and cold water valves have been regularly released and the system was installed just under 3 years ago by our regular, professional plumber.
Having lived in a variety og homes with a variety of HWS, we have never experienced this before and can't accept that it is 'normal'.
We are genuinely sorry this happened and look forward to resolving with you.
So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to email@example.com so we can call you back, talk through the issue and try and resolve it for you?
The Dux Team
I was told by senior staff at Bunnings Cranbourne that it was mandatory to install a safety valve to add asafety valve when installing aDux Prodigy 4. What is this valve and what does it do?
Thanks for raising that question.
All storage water heaters - Gas or Electric - are supplied with a Pressure & Temperature Relief Valve, which the plumber fits during installation.
Fitting of any other valves will be subject to local plumbing codes.
The Dux Team
Where will I find these valves ? In fact this plumber removed an existing valve from the previous unit and put it in his tool bag . Where is the duo valve you charged me $66.00 installed ? The unit I bought from Bunnings Cranbourne was adveretised for $847.00 - Total amount charged $1262.00 - the man was here for less than half an hour .
Answer my questions above .
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