As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux hot water broken after 6 month. Dux refuse to fix!!! do not BUY DUX.
I bought a DUX gas storage hot water system. It stopped working and started making a terrible whistling sound. My neighbour was disappointed due to noise and almost called the police. When I called DUX they refuse to fix it. DUX say over the phone without visiting the site that the problem water pressure and there is nothing they can do about it. A hot water system is supposed to last 8 years my one broken after 6 months. DUX refuse to fix it. Do not buy DUX. DUX look good value at bunnings but do not let DUX fool you like me.
Purchased in November 2020 at Bunnings Warehouse for $1,200.00.
Fails 1 month after warranty finishes and Dux could not care less
Hot water service decided to explode from the top 27 days past the "warranty" period. Contacted Dux thinking they might have some half decent customer service however found the lady on the phone basically telling me bad luck out of warranty nothing we can do. Quality service that your units aren't exactly cheap and yet just after warranty it fails!!!!
Purchased in October 2013.
I would not buy A dux ever again and have advised everyone I know how poor these are and when it comes to after sale service don't bother cause they are not interested. Stay away from DUX it lasted 1 year and it has had problems ever since pay a bit extra and get a Rinnai.
Luke warm water
units was installed 2 years 4 months ago, so it is out of warranty.Gas keeps going out having to relight approx 2-3 times per day. It replaced an 18yo dux system that never gave any issues but packed it in finally. Replaced with the 135l prodigy system. Gas goes out all the time and their service agent tells me these systems are very poor quality. Another agent tells me he can modify to give no issues so I'm going with that option to save $2460 (modify is $90 + call out)
Find out how Dux Prodigy 4 135ZL compares to other Gas Hot Water Storage Systems
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Crack in the tank within 4 years
We had the Dux Prodigy 4 for 4 years before the tank started to leak. Contacted Dux who organised a plumber from Cavana Hot Water systems to inspect.
The plumber who attended said the tanks split at the bottom joint and it is a common manufacturing issue.
Dux organised a warranty replacement but I had to pay for the install which was around $800 which I felt was very expensive.
Retrospectively, I could have spent an extra $200 and purchased a brand new unit from another manufacturer with a full warranty. Lesson learnt I guess!
My experience, with customer service teams of Dux and Cavana, was terrible.
Keep away from them, if you can. Poor product quality + Poor customer service
Sorry to say a very poor product - tank lining issue (water exits discoloured brown) a month after Dux's 5 year warranty ran out.
DUX not interested. Will pursue them in consumer affairs under statutory warranty. One would think that a HWS in excess of $1,000 should last longer than 5 years and one month
For the 135z n. 11months post install and leaking over night
11months post install and it has started losing around 60 ml a night from the relief valve. Rang Dux and asked if this was normal, the answer person could not tell us if this was normal or not and refused to pass us through to anyone more technical who could help. They did say they could send plumber out to check the unit but if no fault found we would be libel for the callout fee >$130. And wanted credit card details before anyone was sent out. When we insisted on talking with a more technical person to see if the leakage was acceptable the phone call was disconnected.
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