As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Poor quality - broken in 4 years
This is second Dux tank we have, first one got from previous owner and broken in 5 and half year, we brought the same mode again, thought we might just not be lucky and Dux was very well known brand and should be a trusted one, however, the second one just broken in less than 5 years, called Dux and was told it's not within warranty as it's not leaking!! parts only have 1 year warranty!
So eventually called the Service they provided and found both thermostat and heater element were broken -costed us $380 to replace these two.
This is definitely a very disappointing experience with Dux, you pay a thousand dollars, you don't expect it's only working in 4 years, and repair cost is absolutely a Ripper too.
Purchased in November 2014 for $1,000.00.
Very POOR Quality..Parts not under warranty after 12 months
Since 2001 we have had 3 of these HOT WATER SYSTEMS installed & serviced..... First one need 2 Thermostats and 1 Element fitted within 5 years...NOT under warranty !.... Second Unit installed in 2006 also had 2 Thermostats and 2 elements fitted in 10 years, again NOT under warranty ! ... Current Unit (DUX model 125S136...installed by Hall & Baum in 2016 and in 2.5 years Thermostat failed and again NOT under warranty ! ..... Cost to replace Thermostat $229.00...... No problems with supplier.... but NEVER again will buy a DUX Hot Water.
- Verified purchase
Excellent warranty experience
My Dux proflo 125 Litre HWS developed a hole in the tank after less than 6 years use. Warranty was fast and efficient, with the only downside being the expense. $249.00 to replace the unit (They do NOT cover labour and it was Less than two hours work). The new unit that replaced the faulty one has a LONGER tank warranty. I do not know, BUT, it does suggest they have improved their product, otherwise they have "shot themselves in the foot" Hope this helps someone.
Attention! Never buy Dux product.
i bought Dux hot water system after 2 years it did not work probably, keep turn off all the time. A gain, after 3 and a haft year from today, the foam is burned and Dux service refused to investigated. Poor product, poor service. i would recommend every one stay a way Dux production. i believe Dux will not last long because they do not have knowledge to run the business. very bad design and just want to get the money and run away from some one dont know this product.
Absolute rubbish very unhelpful staff
Both relief valves failed one month out of warranty and the thermostat failed three months out of warranty and dux would not even consider helping with the cost of replacing the faulty items, also called the bunnings store from where I purchased it to see if they could maybe put some pressure on dux considering they sell the product but they were of no assistance either, shame on dux for a poor product and shame on bunnings for selling it
Absolute rubbish product!! Avoid at all costs!
I'm absolutely disgusted with the Dux heater we bought 2 years ago at Bunnings. I just rang Dux and was told warranty was only one year.. and 7 years on the tank. Ours is totally dead it would seem.. Amazing our cost several hundred plus hefty install charges.. and after 2 years it's busted..
Our last heater went for 20 years without a drama..
Never again Dux!
Junk - no support
Hot water system fitted in a brand new apartment in 2012 and within 2.5 years the heating element appears to be functioning incorrectly, tripping the circuit every time water needs to be heated. Call the help line to look at the so called "warranty" which is virtually non-existent after the first 12 months. Pretty much the worst experience for a home electrical appliance. Would never recommend Dux to anyone.
- Verified purchase
Lasted 2 years and 2 months
I would highly recommend NOT to buy one of these units. After 2 years and 2 months of reliable service we suddenly lost all hot water supply.
I called DUX repairs and service number and was advised that their 12 month warranty means there was nothing they could do for me, except to recommend an electrician if I didn't have one (to be paid at my cost of course).
I questioned them as to whether a system that lasted just over 2 years was what they deemed to be acceptable and was given the deliberately vague response that "our units are covered by a 12 month warranty", from which I could only summise that a 2 year lifespan is indeed considered acceptable by DUX.
Questions & Answers
Just installed 125 lt tank yesterday tested it this morning only warm why is there heating control on this unit?
I have a Dux 125S136 PROFLOW electric hot water service that is approx 5 years old that will no longer heat the water. If all electric connections, circuit breakers, etc. are ok could it be that the element has failed and can it be replaced buy an electrician? Regards, Lanna
Good morning Lanna,
Yes, you are correct. It could be the element that is failing, or possibly the thermostat.
Both of these parts can be replaced by a licensed electrician.
Dux Hot Water
Why my 125L hot water suddenly turnedoff as it was working yesterday?
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