As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
I wish I can find something just as strong.
170FNB water system was installed by previous owners. Today the system collapsed, no hot water, when I checked the tanks there was water everywhere around it, obviously a leak.
Now, I bought the house in 2008. I never carried any maintenance as I didn't know I had to, except activating the valve every now and then. This model was manufactured in 2003, that's 15 years of good services and no problems, including 10 years with no maintenance. How about that?...
- Verified purchase
Bought a Dux unit from Bunnings Nunawading. Paid a total of $1,550 installed. First there's a major leak of gas. Then the stove couldn't ignite. Now the pilot light has got problem. Only got to use it for 2 years. Eventually has to change a new unit to other brands.
bought this system with the house! was under warranty for a year! after a year it so control panel Broke costing me 600!! this is the worse system ever!! don't buy!! every year a part won't work costing up to $600 to replace!!! The after Hours service is as bad! There customer service is as bad!
How this company can operate churning out absolute rubbish cheap product is beyond me. Had nothing but problems from fist day of installation. Dux not even interested in helping or listening to customers. We had to replace ours twice in 7 years. We have now gone with a different company.AVIOD DUX AT ALL COSTS-CHEAP RUBBISH PRODUCTS-DISGRACEFUL
Will not work in the long term
We are very disappointed because our unit is barely five years old and water is already coming out everywhere from the bottom - and we no longer have any hot water. We have tried to contact them, but they were not very helpful and said that the product was only covered under a 5 year warranty, rather than the 7 year warranty we believed it was covered under.
Our previous heaters have managed to work for over 8 and 10 years respectively, and this current one made by Dux does not go distance - it's not the quality product we expected and we cannot recommend it - it's quite disappointing.
Questions & Answers
I have a Dux Prodigy 4 natural gas HWS (model 170ZN). Over the last few weeks hot water from any tap in the house is not as hot as usual. However, hot water from the pressure valve on the HWS is normal and there's no evidence of leaking around the tank. Any advice?
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