As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
I have the 170L version and its fine for 19 years. just once needed new thermocouple.
I have the 170L version and it has lasted 19 years. I had to replace the thermocouple once and it cost me a whopping 60 dollars from Reece on westwood drive postcode 3023. I'm happy with the heater since then, it hasn't missed a beat. I now know that the same thermocouple can be bought at bunnings for around 20 dollars 2 years later on. So I will not be returning to reece, or I'll at least check elsewhere first. These units are great but the cost of GAS in victoria makes them uneconomical for less than a full family size usage.
temperature flu...ctuation has been not a problem but I do use low flow shower heads (9L/min). having washing machine filling up and filling the kettle from the kitchen and say having a shower, would show a reduction in the flow and water temp change but that's a factor of the mains pressure as much as the heating ability. These homes have a temperature restrictor which mixes in cold water and that can extend the unit's store because only so much water can fit through the pipe and if cold is always mixed in... the hot water from this unit lasts longer. Want piping hot water, boil a kette, 55deg Celcius is fine for shower etc.
Purchased in October 2000.
DUX, a great hot water system.
I had an electric DUX 250L hot water system that needed replacing. Because it always supplied hot, hot water, I decided to replace it with another DUX. I contacted some plumbers but costs were high, and they were busy. After contacting Bunnings, they efficiently and cheerfully arranged a morning for the system to be installed, quickly. Excellent service and excellent hot water system.
Purchased in September 2017.
The reviewer stated that an incentive was offered for this review
The best investment we've made in a long time!!!
Worthwhile paying a little extra to get a 250L. We never, ever run out of hot water now. Great service & fuss free installation. Very happy customers. Thank you Dux. You saved the day!!!
The reviewer stated that an incentive was offered for this review
We installed this Dux water heater around 9 years ago. Never had any issues. Plenty of hot water for me and my growing family. With friends that recommended us to buy a Rheem, I'm glad I bought a Dux! Probably time to change the anode and it will last me hopefully another 9 years!
So far so good
Had a Dux hotwater system installed in June, excellent install by the contractor, so far so good with the unit but only time will tell if it proves to be a durable & reliable unit, so watch this space for any reported issues :). I got 11 years out of the previous Rheem system so the bar is set.
Bunnings should not sell inferior products
Purchased a DUX the thermocouple keeps failing, had to have repaired multiple times. I have asked the plumber to change to a Bosch, had a Bosch in the old house that had lasted 10 years and still going strong.
I have also written letters to Bunnings to stop selling inferior products because it makes them look bad as well.
Less than five years old and the tank has failed. Not happy
Really dissatisfied....less than five years out of a hot water service! What a joke! Surely in this day and age we can get more this out of a hot water service? I don’t think that is too much to ask! Talk about a throw away society! This is just ridiculous!
Supplied and installed a damaged tank. Emptied old one on my lawn. Which killed the grass. Did replaced the tank but accused me of lying about the lawn. Even after showing them photo's. They still say I'm lying. Wasn't after financial compensation. Just wanted lawn repaired. God help anyone who has a major problem with this company.
- Verified purchase
Absolutely would never recommend DUX.
Our hot water cylinder lasted just over 24 months before it began to leak from the base. Dux agreed to replace it but the warranty DOES NOT cover installation. I am on a pension and felt very ripped off being forced to pay over $343 just after Christmas to install the replacement. It is the DUX product that is faulty so they should pay replacement installation. I already paid to install it the first time and expected to get a lot longer than 30 months from it. Shouldn't be able to continue such a poor product or, if they do, DUX should cover replacement installation. Won't ever buy DUX again.
Rubbish... Beware last 2.5 years. Don't believe the 7 year warranty. They won't even acknowledge 1!
Purchased a dux 250L electric. After 2 years the top of the cylinder started to warp. The unit is leaking slightly and second call out to a plumber advising me that it is rusting. My plumber recommended me never to buy a DUX and as per this review site you can see why. He advised only to install Bosch or Rheem. You may save a few hundred buying Dux but is it truly worth it if it only lasts 3 years as opposed to 10?!
2nd one. Lasted 3..5 years
This is the second Dux I have had installed inside of 8 years. First one died after 4 years This one lasted 3.5 years. They just stop working. One day the water is hot the next it's all gone I will not be buying another Dux, they should probably rename it to Dud. Plumber said it all, "install a Rheem"
the plumber told me - dont buy Dux.
My system with a 5 year warranty failed inside 6 years. Leaking tank. It's cost me a couple of hundred to find that out. I call Dux service and it's too bad as its out of the warranty period. For the cost of this HWS you would think it might last more than 6 years. You would also think that Dux might actually do something to create a positive reaction from their many disgruntled clients. How about 'Sorry to hear that sir. Dux will sell you a new one at wholesale price.' I might then not say....don't buy Dux. The plumber said buy a Rheem mate because he see's broken down Dux heaters all the time. Say no more.
Pressure and Temperature Relief Valve Problem
Brought the dux proflo 250S1 model on 22 July 2014 and installed. Today on 10 July 2016. Pressure and Temperature Relief Valve Problem broken down for no apparent reason. I only found out the water have been leaking. God knows how long it has been leaking. What a rubbish hot water tank. Broken valve in less than 2 years after installed.
Short Lifespan Indeed!
I thought that only 6-7 years life out of a new HWS was very poor.
Manufactured in 2009, installed 2010, and spraying out water through the external housing by 2016.
However after reading other reviews here, now realize that 7 years was probably above average life for one of these Dux mains pressure units. PATHETIC!
The short life & other negative reviews here are IMO indicative of a design, manufacturing, or quality control problem at Dux.
The internal pressure tank has rusted, ruptured or otherwise failed, likely from a thin or poor qu...
Second proflow electric hot water service not happy
Purchased our apartment in 2004 (new) the original hot water service lasted 6 years and had to be replaced in 2010 based on previous hot water services I thought this was very short life. Rang local plumber Glenelg plumbing and told that I was dissatisfied with fix and they said they had new model that attracted a seven year warranty, Purchased this unit for 1700 dollars installed, 5 years ago and tonight I find this new model has stopped working after 5 years: Once again I have to go through inconvenience and cost to replace this fix unit.
Very poor after service
Just 4years after installation, the heater just suddenly stop heat up. Contact Dux service line, they just keep saying the warranty is over before investigate the problem. At the end, contact a plumber and I have to spend another $380 to change thermostat and its switch board. Terrible service and product
Questions & Answers
I am going overseas for 3 months on a business trip. I was wondering what is the best way for me to turn off the outdoor dux water tank? Do I turn off the circuit on the switch outside first and than release the water? Would that cause any problems when I come back?
how to change electric element?
Flip the circuit breakers off, (turn the main supply if not sure..) turn off the water feed to the house or if fitted the valve to the inlet tank. drain water- open another outlet fitting to let air in as it drains. remove two screws and the housing cover, the element is held on by the four bolts. disconnect wires and then remove bolts. Reece plumbing have replacement parts for both the element and the thermostat.. replace both for some reassurance... always take photos of the setup prior to disconnecting to help with the refit. refill tank before you turn the power on... good luck
FYI, I did successfully change the element and thermostat however the hot water never arrived the next day. I asked a Sparky mate to look at the board and he said its wired ok at the house end but the Energex house feed was suspect. Its the feed to the old analogue style meter which has a tariff 33. I simply pushed the outer protective plastic case of the energex feed (2mm) towards the board and power was restored. (sparkys advice) the screw that had fixed this to the backing board had broken the plastic mount. no doubt they used a drill to install this and over tightened. I placed silicon over the mounting screw which will hold the protective casing in its rightful place.
Note: This is Energex's property and I'm not an electrician either. I was not exposed to any wiring. Should've got a sparky before replacing the 16 mth old element and thermostat. I have spares now though.
Hi my Son and partner have moved into a rental property and the hot water unit runs out of hot water after 1 not very long shower and then doesn't heat up again until overnight so no more hot water for the day. what could be wrong?
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