As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
You'd be an idiot to go through Dux
Built this house 3 years ago and the second hot water tank just carked it! Diverted valves on both systems faulty and replaced at the cost of $480 (not incl. call out fee of $90) only for the whole system to die within months afterward. Dix absolutely no help- hello fair trading!
Sep 2008 Manufacture 7June 2016 Rupture
Robust and reliable goes on forever or at least just until warranty expires.
They must have genius dialing in expiry dates on these things.
Top of the tank has ruptured somewhere and water is flooding out the front panel.
Bought the model suitable for internal installation and guess where it went... Inside in a drying cabinet.
Unfortunately it replaced a deleted model that this model superseded and this one doesnt quite fit in the footprint of the old one and the cabinet that was made for. Most of the water was collected and drained away so it wasnt a complete disaster.
But under eight years? What was the warranty again?
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