Freaking trash - run away from this nasty Dux brand
Bought this a year and a half ago. Had a years warranty and now it’s gone.
It’s rediculous. Spent 500 dollars on this piece of crap.
Was highly recommended too. I’d rather spend more to get a much better quality heater.
Dux knows that their products fail after a year. Hey are a scam, what a shoddy company.
Fair Trading has to look into this.
How can a company like this even exist.
Shame on Dux!
4 dud units in a row. The most recent almost lasted a month before the element failed..3 weeks later the cylinder had failed. None covered under warranty as the unit was a replacement under partial warranty for failure no. 3.which had failed after 2 and a bit years. As had the previous 2 units.
Dux customer service doesn't exist.
Consumer protection were equally useless.
At least we now have a Rheem.
Dux 50l hot water unit 1.5 years old
I would recommend to stay clear of the Dux Hot water systems, I purchased a 50l one 1.5 years ago and it started leaking from the bottom of the unit.
Dealing with the service department to get a replacement heater was like pulling teeth and the level of service that they provide is very poor.
I asked to be put through to the service manager and was given the runaround I would never do busness with this company again.
I had it installed in September 2014. It is now leaking. My plumber told me it is a problem with the cuve. I have tried to contact their after sale service. More than 30 min of wait and still no answer.
What a poor quality product and a poor quality service!
Terrible would not recommend or use another Dux Electric Hot Water System
My prior Dux electric hot water system lasted just over 5 years and blew out at the bottom, damaging the inside storage cabinet.I replaced it on October 2014 with a new Dux Proflo which ruptured on the top just 8 months later in July 2015 resulting in water damage again to my home. I made three calls to Dux over several hours explaining hot water was gushing from the unit and damaging the surrounding area. Finally a local plumber advised me what to do. I will never buy another Dux and would not recommend a Dux electric water system to anyone. As I have to pay the first 500 of my insurance I am again left out of pocket to fix the damage caused by my 8 month old Dux Proflo electric water system. I would DEFINATELY NOT RECOMMEND Dux Water Systems to anyone. Extremely disappointed.