As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
No support after complete failure - just buy a new one!
Hi, We purchased our unit in 2009 & it just stopped working. When I had a look it was gushing water out of the top (between the outer cover & the top panel). It appears to have had an issue for some time as the paint coating has bubbled. Looking on the website it said 7 years warranty, so I thought great they should be able to sort it out for me. I rang the dux helpline & they said that back then it only had 5 years warranty (changing about a year after I purchased it!) so she said, "just buy another one". This wasn't really very helpful & when I mentioned about contacting consumer affairs & ACL ensuring products are "fit for purpose" she just told me to call them! Regards, Gary.
Questions & Answers
Our dux profLo was purchased and installed 3 years ago. Since then we have had constant clanking in our pipes when we turn the hot tap on and off and about 3days ago it started leaking out of the bottom of the tank. I checked all the things it says in the owners manual but we have had to shut the water off to the house as we are just emptying bucket after bucket. Do I need a new tank or a complete new system?
We'd be happy to assist you with your question.
If you can email through your best phone number, address where the unit is installed, model number and serial number of the unit to firstname.lastname@example.org it will be great.
The Dux Team
after installing dux hot water system valve is not working. Any ideas?
For information on your hot water system please call 1300 365 115 - option 2.
Dux Hot Water
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