As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.
Purchased in April 2014.
Rubbish lucky to get a year trouble free.
Finally got rid of it after 2 thermostats and repairs that cost more than the unit. Unbelievable rubbish and should not be allowed to be sold due to quality problems. I replaced like with like the old unit lasted 10 years and one anode. The last one 13 months and needed a new thermostat. Replaced again 5 months later. I took thermostat out of original unit and got nearly two more years. No customer service at all.
very happy with this heater
We've had this heater for 4 years with no problems & it is very fast & efficient. We use it mostly for 2 people but if we have family it is so quick to heat that it suits the purpose for that as well. And it is so reliable. I have called to ask questions about it before & have had my questions answered quickly & fully-good service, no wait.
Really bad .. Solonoid burnt twice in three months.. Paid more than the actual thing brand new.. Stay away from Dux hot water... Call centre lady told me contact somebody else they dont even have a team of prople fixing there own stuff. Would never recomend it to anyone.....
Stay away from Dux terrible
Extremely rude customer service even for a QUOTE!
I found their number via Bunnings website, but after reading the reviews I decide to cancel the order. I call to cancel my quote and call out. I receive extremely rude service and the person hung up on me. I glad I didnt buy, cant imagine what kind of service you get if you had faults or repairs. I go with another brand thank you.
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