As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
dumps water when hot
when it gets hot (about 100 c ) the systems dumps the hot out of the unit. have been advised by a Dux sent plumber that this happens at 100 deg and that I should cover the "Solar panels" with SHADE CLOTH. are they for real, this is a SOLAR SYSTEM, I want the sun to heat my water and reduce costs.
Dux SunPro Solar Gas Booster Hot Water System costed more in water & gas bils then actual any saving
We built our house in 2009 and since had an issue with water leaks from the ceiling occasionally but builder was never able to detect the root cause despite of ripping off the shower few times and rebuilding it. Till recently I received incredibly high gas and water bills. South East Water was sure that there was a leak and suggested to get it tested. I called the builder who sent the plumber down to test. After running pressure & nitrogen gas test, they finally found the faulty frost valve causing a gush of water leak on the roof running down ...the down pipe. They also found the faulty PTR valve. Cutting it short. I'm bit relieved that we found the issue that was haunting me for last 5 years but disappointed that builder has told me that this fault is not covered under warranty even though this is a long standing issue with the system which builder was not able to pick earlier. Not so happy with the overall system given it has costed me so much over the past 5 years in respect of energy bills, repairs etc. There is no way I had saved any money with this so acclaimed energy efficient system.
Do NOT buy a Dux Solar System
These Solar units are nothing but trouble. Had the system for 5 & a half years now. This is the third panel to burst with frost in Bendigo (Vic). 2 were replaced under warranty, but there is no warranty on the replacement units past the original 5 years. Had 1 replaced last year & same 1 has burst again. As the original warranty ran out last November, this panel, even though it is less than 12 months old, has no warranty. But if I pay for a new panel then the warranty starts again. How dumb is that! My solution: BUY A UNIT WITH EVACUATED TUBE P...ANELS. NOT DUX. If you are in doubt ask a plumber in your area who repairs these things...NOT a Dux salesman. Be wary...Dux are sold under a number of different brands including Ecosmart. And then there is the frost valve...that's another story.
Questions & Answers
My panel blows out brass stopper on cnr off copper pipe during winter when really cold why and is this normal.why not have a pressure relief valve of some sort tony
We'd be happy to assist you with your question.
If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to firstname.lastname@example.org it will be great.
The Dux Team
My panel keeps blowing out the brass stopper on each cnr once during winter.why is this
Gday - re 2FN26A unit
how do I check that the solar booster pump is operating? We have full sun (ambient 33) the tank is only just warm and the pump in not working
Any help would be appreciated
Hi, all I can say is ithe tank heating probably and may be the tank is leaking' in other words our tank stopped producing hot hot water because the tank was leaking.
We would suggest booking an inspection and service from one of our Service Agents for your system as there may be more than one factor contributing to a lack of performance.
Please call our After Sales & Service on 1300 365 115 Option 2.
The Dux Team
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