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Dux Sunpro 4F136S (Storage Tank)

Dux Sunpro 4F136S (Storage Tank)

1.0 from 7 reviews · View Statistics

Reviews

1.0

7 reviews
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    Mac

    MacBermagui

    We wasted our hard earned money

    published

    In 2013 we had a Sunpro solar hot water system installed in our newly built house. Within 3 and a half years the collector tubes under the glass panels started to corrode. As the system was still under warranty I contacted Dux but was told by the receptionist to send photos of the problem. I sent the photos to them but was told that they would not do anything unless the system was leaking even though there was a five year warranty. I have kept all the correspondence which I had with Dux, including photos.This company should be discredited in selling a really bad product. The corrosion is really bad now and it is out of warranty, I fear that at any time it will cease to function. Stay away from Dux.

    Date PurchasedMar 2013
    4 comments
    Dux
    Dux H.Dux
    Mac
    Mac

    So what you are saying is that the corrosion will not eat into the pipes and cause a problem i.e. water leakage etc. during the life of these panels????

    Mac
    Mac

    How much more bad publicity does Dux need before they bite the bullet and FIX some of these outstanding issues. Mac

    Another disappointed customer

    published

    I am extremely disappointed with the Dux sunpro solar water heater. I have had the system approx 6 years.
    2 months after the warranty ran out one of the 3 panels started to leak.. I removed the panel thinking 2 will be enough but after another few months the 2nd panel started to leak.
    I have decommissioned the system altogether especially when I was told the panels are $1400 plus labour to replace. I have rang Dux to talk about some sort of compensation or repair but they are not interested.
    Don't waste your money go elsewhere.

    Date PurchasedNov 2000

    Major failing after a relatively short period of time

    published
    Solar Water Heaters

    Find out how Dux Sunpro 4F136S (Storage Tank) compares to other Solar Water Heaters

    Know better, choose better.

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    Mark

    MarkBrisbane

    Do yourself a favour and stay clear of Dux

    published

    Purchased complete Dux solar hot water system just over 6 years ago at significant cost. Thought I was buying a good product (from a reputable company) that would last at least 15 years but tank split a year after warranty expired and Dux did not want to provide any solution, even though the plumber who inspected the tank said that Dux now provides a seven year warranty on their tanks. Plumber said they no longer deal with Dux as have had similar experiences. Be warned!

    Trouble, trouble and trouble

    published

    I have Dux Sunpro for 6 years, every winter time, we sort of hot water for shower, we have 3 people in our family.
    We live in NSW and I had 400 litter hot water tank.
    Every year we have at least one or two problem with this hot water system?
    Whether too cool, not enough hot water use, a few raining day not enough hot water for use, now my solar heat part not heat, a few time electrical part burn in 6 years time.

    1 comment
    Dux
    Dux H.Dux

    Hi Kim, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW300, please include your 12 digit serial number. Regards Dux After Sales.

    edkeo

    edkeoMelbourne

    Do Not Get A Dux. My Unit Has Just Burst For The Second Time In 7 Years - No Warranty

    published

    I have an Electric Boost Solar HWS (Sunpro). 4F136S. The first unit burst after 2 years and the replacement unit has burst after a further 5 years. Dux are not the least bit interested that I have to replace 2 units within 7 years out of warranty. I sought a review from the After Sales Support Team and feedback and they offered no help at all.
    My advice to all is DO NOT get a DUX.
    Very disappointing.

    3 comments
    Dux
    Dux H.Dux

    Hi Edkeo, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW296, please include your 12 digit serial number. Regards Dux After Sales.

    edkeo
    edkeo

    I have already emailed you prior to my review and you said there is nothing you can do. No customer service there

    edkeo
    edkeo

    Do not be fooled by the Dux Officials comment saying they will investigate. They do not even reply to your emails

    Ben

    BenBrisbane

    • 11 reviews
    • 20 likes

    Unreliable product, no respect for statuatory warranty

    published
    4 comments
    Dux
    Dux H.Dux

    Hi Ian, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW144, please include your 12 digit serial number. Thanks Dux After Sales.

    Ben
    Ben

    Requested info sent 16/10. No response so far.

    Dux
    Dux H.Dux

    Hi Ian, a response was sent on the 17th of October, I will arrange to re send the correspondence.
    Thanks Dux After Sales.

    See all Dux Sunpro reviews

    Questions & Answers

    Andrew T.

    Andrew T.asked

    Sunpro 4F136S (Storage Tank)

    what is the replacement tank for the above serial number?
    it leacks from the bottom of the tank

    1 answer
    Dux
    Dux C.Dux

    Hi Andrew,

    The replacement tank is 400DPM36.

    Please contact Dux Technical Support on 1300 365 115 Option 3 when installing as there will be a parameter change required on the controller.

    Best Regards,

    The Dux Team

    Michael W.

    Michael W.asked

    Sunpro 4F136S (Storage Tank)

    I’m in TAREE 2430. How much would I expect to pay for a tank please

    2 answers
    Naveen
    Naveen

    Terrible product, take it to the tip ASAP.

    Dux
    Dux C.Dux

    Hi Michael,

    Thanks for your question.

    Just to inform you that Dux do not sell our units direct to the public but all of our units are available to purchase from plumbing merchants.

    Here are the merchants which are close to your area for you to contact and obtain a price and order from:

    Bunnings Taree= 02 6591 2500
    Reece Taree= 02 5594 7710
    Tradelink Taree= 02 6537 9500
    Hot Water Maintenance Taree= 1300 130 060 (they can do supply and install)

    Let us know if you still have other concerns.

    Best Regards,

    The Dux Team

    Mick

    Mickasked

    Sunpro 4F136S (Storage Tank)

    I have a Dux 4F136S 415lt tank with 3 solar panel, built 6/2009 so over 10 years old and just started leaking. Can a new tank only be purchased? We’ve been very happy with the system an think 10 years from the tank is what should be expected.

    3 answers
    Dux
    Dux C.Dux

    Hi Mick,

    Thanks for your inquiry Mick.

    The replacement tank is a 400DPM36, this is a dedicated solar tank with sensors, controller and pump built on at the factory, it also includes a solar Tempering valve.

    Let us know if you need some help identifying where to buy one.

    Best Regards,

    The Dux Team

    Mick
    Mick

    Yes please, help, where do you buy one out Narellan, NSW.

    Dux
    Dux C.Dux

    Hi Mick,

    You can order the 400L Dux Ecosmart Solar tank from Parramatta Hot Water on 9630 6683 or Australian Hot Water (Macarthur) on 1300 132 113.

    Thanks for your support.

    Best Regards,

    The Dux Team

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    Details

    Compare all 13 Dux Sunpro
    CategorySolar Water Heaters
    Replaced byDux Ecosmart Electric Boosted Solar
    Compare all 13 Dux Sunpro

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