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Dux Sunpro D3F136T2AC

Dux Sunpro D3F136T2AC

1.0 from 4 reviews

Reviews

1.0

4 reviews
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    Pat

    PatSunshine Coast

    Extremely disappointed, Efflorescence in the Solar Panels on two Homes Dux not intereseted

    published

    As a Design and Build Company, we are very disappointed with Dux Solar Hotwater Systems. We had a number of Solar Hotwater Systems installed on Projects for the last 15 years with little to no problems until we started using the Dux system. We have large areas visible from the road of white efflorescence buildup within the panels the projects were built 3 and 4 years ago. Advice from Dux is that they only warrant the panels if they leak.
    Hopefully, Dux will change their position on their refusal to address this issue as it presents their product in a very poor light.

    Date PurchasedAug 2013

    Stay away from this company

    published
    1 comment
    Dux
    Dux H.Dux

    Hi Trevor, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW237, please include your 12 digit serial number.
    Thanks Dux Aftersales

    Frustrated Dux Solar Hot Water Owner

    published
    1 comment
    Dux
    Dux H.Dux

    Hi Christie, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW235, please include your 12 digit serial number.
    Thanks Dux After sales

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    Shaun B

    Shaun BForest Lake

    Dux frost valve fails again! Avoid this company!

    published
    1 comment
    Dux
    Dux H.Dux

    Hi Shaun, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW233, please include your 12 digit serial number.

    See all Dux Sunpro reviews

    Questions & Answers

    peter

    peterasked

    Sunpro D3F136T2AC

    Hi
    We have a sunpro prodigy 3 and its only 7 years old we have had to change the frost valve twice already. Last week city west water rang and said we are using 1900 litres a day so i checked everywhere and found that its the frost valve running like crazy at night again. I cant afford to keep replacing it is there anything else i can do??
    Thanks
    Peter

    2 answers
    Dux
    Dux H.Dux

    Hi Peter, It is very unfortunate that the frost valves have failed twice in the 7 years. In many areas of Australia it is required to have a frost valve installed on your solar collectors. What state do you live in? If you would like to discuss further please call 1300 365 115 - option 2. Regards Dux After Sales.

    Jewels
    Jewels

    Brand new 5 years ago .... First 3 months the frost valve was faulty ....now, up for the fifth! Come on! What is with this? I live sth east Qld...nights are 15+ and on tank water with brand new tank pump going from before 7pm until after 8.30am! Not happy Jan :(

    Get an answer from our members and Dux representatives

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