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Dux Sunpro DL15DS(Storage Tank,LPG)

Dux Sunpro DL15DS(Storage Tank,LPG)

1.0 from 5 reviews

Reviews

Review distribution

5 star
0
4 star
0
3 star
0
2 star
0
1 star
5

Brownie

BrownieCowaramup

Absolutely disgusting support.

published

6 year old system. $1000 on new pump and diverted which was suggested by tech support over the phone as Duc have no supportimg plumbers in our region. No tech support in our area. Customer service Would allow me to talk to any one in management. Totally appalled at this product and Dux staff.

Date PurchasedJan 2012

Hyung kang

Hyung kangCraigieburn

  • 2 reviews
  • 5 likes

absolutely........

published

simply i prefer buying products made in china than this money costing machine.
costing a lot to maintain, breaking itself one by one almost every months and costing around $500 each time and the product is disgrace i feel sorry dux is australian company
never buy again for sure if you are looking for one just skip this brand

Date PurchasedAug 2012
Matt M

Matt MPort Vincent

Dissappointing Product!

published
Date PurchasedMay 2014
JCAUS40

JCAUS40Toolamba

Worst System - Do Not Buy Dux

published

Don't purchase products from Dux. Based on my experience with this product there has been nothing but issues, surprise cold water on a regular basis, low pressure and faulty parts. Only 12 months warranty (misleading 5 years advertised) so not continually getting service costs. Company doesn't stand by expensive product! Service is extremely poor to the point of being rude. Don't buy DUX

Date PurchasedDec 2012

  • Verified purchase

Avoid the Gas solar DL15DS like the plague

published
Date PurchasedMar 2014

See all Dux Sunpro reviews

Questions & Answers

David

Davidasked

Unit keeps tripping out the safety switch. Is this logic controller issuance. Can a local sparky fix. Don’t want to wait a week again for a technician

4 answers
Dux
Dux C.Dux

Hi David,

Thanks for raising that question.

Can you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can answer it for you.

Best Regards,

The Dux Team

Dux
Dux C.Dux

Hi David,

Due to the complexity of the product, a local electrician may not be able to correctly diagnose the potential fault.

To save you from calling us, please email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can call you and discuss the issue with you.

Cheers,

The Dux Team

David
David

I rang a few days ago. You were no help.


Get an answer from our members and Dux representatives

Details

CategorySolar Water Heaters
Release dateApr 2008
Replaced byDux Ecosmart Electric Boosted Solar
Compare all Dux Sunpro

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