Great customer service
Excellent range of television series box sets that are often hard to obtain in Australia. The communication from DVD-Shelf was excellent, so that I knew exactly the status of my order at all times until it arrived. The order arrived promptly, safely & was well packaged.
- Verified customer
Best DVD web site Best and most helpful and excellent prices
Always found to be helpful and any issues damage or missing always rectified and replaced the DVD
Has the latest DVDs in particular series shows. The site always responds in a quick timely manner and assists with all inquiries
- Verified customer
Thank you resend the faulty DVD "Stranger Things - Season 2"
I received my dvd's today.
Disappointingly although they had the firm wrap on them when I opened up the second series which was supposed to have 3 discs it only had 2 (the case was broken )
But Shaun send me the replacement for a new set and let me keep the faulty one.
Ordered a dvd for my disabled son and after him racing to the mailbox every day for 2 weeks I contacted them to be told "the dvd is out of stock and you were sent an automated email stating it had been sent and we 'forgot' to tell you!!" My autistic, intellectually disabled son was distraught! Don't think they can comprehend the consequences.......do not buy from this company!
- Verified customer
Warning - copied DVD's
I purchased three sets of DVD' s from this supplier only to find that at least one set (and I suspect all) are not originals. I suppose I should have realised when the delivery time was 6 to 10 days.
I then sent an email indicating my disappointment at being supplied copies and I have had no further communication from the supplier.
So if you want original DVD’s DON’T buy from this company.
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Questions & Answers
I ordered some DVD's on the 10/8/18, still nothing, however email states that I have received them??? Tried contacting this Shaun, NO ANSWER, EVER! Tried emailing them and email kept returning?? Tried Messenger on their FB page, still no reply!! Is this a fake company?
No, this is 100% not a fake company, I'm pretty sure it's a very small business though. I paid the extra postage charge which might explain why I received them so quickly. I think if you don't pay the extra postage it can take 3 weeks to arrive. As I wrote in my review I ordered on a Sat & they were on my doorstep the following Fri. Before I ordered I emailed him to see if there was another way to pay as I didn't have a Paypal account. He replied to my email shortly after. I was initially unsure about whether DVDSHELF was real or a scam but I can tell you without any doubt it is real. What did you actually order from DVDSHELF? You say you've waited 10 days, I wouldn't be alarmed yet (especially if you didn't pay the extra postage for quickest delivery) Be patient & let me know how it progresses.
It took me nearly a month to get my DVD's as I think they come from China. I know that when I got them I found out they WHERE NOT ORIGINALS. I did expess my disappopintment about this as their web site looks like they are selling original copies. I got no reply !!!
So if you are happy with getting copies you'll get them in about a month. If you want originals Buy somewhere else.
Hi all, I just received my DVD's, they seem to be ok, however the packaging is a little different from the others I have, as these are seasoned DVD's from a sitcom...finally got a message from Shaun, in which he was very nice and apologetic. I have ordered from am American Company, cant remember their name, I didn't pay a postage fee, and they arrived in 4 working days. Thank you all for your advice.... :)
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