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Dymocks Physical Stores

Dymocks Physical Stores

1.9 from 38 reviews

See the Best Book Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(7)
(1)
(1)
(3)
(26)
  • Product Quality
    4.0 (4)
  • Return Claim MadeYes (4) · No (6)
  • Customer Service
    2.1 (10)


Suspended Q

Suspended QIllawarra, NSW

Interval Weight Loss For Women

published

Dr Nick Fuller has written another great book.
His scientific approach to optimum health and realistic weight loss is wonderful.
I have Interval Weight Loss For Life, I have enjoyed the book, the tips and the recipes.
I struggle to lose weight and decided to buy IWLFW. It's a great read, it's an integrated model of health.
It's easy to read and stimulating.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSydney
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Tcap

TcapGreater Melbourne (Inner), VIC

Return of unwanted Xmas preset

published

Returned an unwanted book present to Dymocks Melbourne store along with the return coupon inside the front cover. Person behind the counter wasn’t prepared to accept it back as it had a small crease in the corner of the cover. Floor manager wasn’t available ( how convenient). No good will what so ever . I normally buy my books at Readings and I will continue to do so.

Customer Service
Return Claim MadeYes
Store LocationMelbourne

Dymocks' Policy Contradictory

published

Dymocks' exchange policy is horrendus. The City Store do not accept an exchange note issued by another Dymocks. The Note clearly said, the item can be exchange if not suitable.

Not the best telephone attitude

published

I called the Belconnen store about a certain grammar book. The response was "I don't know". I asked "are you able to look it up?" Answer: "I am, it isn't here".

Customer Service
Return Claim MadeNo

Papan C.

Papan C.Sydney, NSW

Castle Towers store, owner is absolutely shocking and store not child friendly

published

I took my 8 and 10 year old to the shop to buy books. Whilst trying to convince mh son around which book to pick the lady owner started harrassing and lecturing the 8 year old because she accidentally dropped a small diary. She came into the store happy and left teary. Whilst confronted she shows me the sign around book damage and i asked show me the damage it caused, she said i am no longer welcome in her shop. I will happily oblige, Dymocks if you are not listening to your customers, you will just be another retailer on the news filing for volluntary administration.

Customer Service
Return Claim MadeNo
Store LocationCastle Tower

Carl

CarlSydney, NSW

Very bad customer service

published

Bought $300 worth of books from castle towers store castle hill 15 days later no books received yet the store refused to give me a refund or cancel the order

Customer Service
Return Claim MadeYes
Store LocationCastle hill

Izzy

IzzySydney, NSW

  • 2 reviews

good place to browse and buy

published

Staff are helpful (george street or neautral bay), great selection of books and also knick knacks, particularity in the george street sydney cbd store, which also has very good opening hours. My only complaint would be sometimes some books are a bit pricey.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationgeorge street , sydneycbd
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Guy

GuyCanberra 2600, ACT

Belconnen Mall store

published

Very poor customer service. I ordered a book instore and paid fully only to realise that the store had ordered the purchase 5 days later and a two week delay.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBelconnen Mall
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Diana

DianaVictoria

  • 23 reviews
  • 2 likes

The most expensive bookstore in Australia

published

Dymocks is ripping their customers off. Their prices are sky high and they never agree to match other retailers prices. I shopped there few years ago, when we still had Borders and Angus and Roberstons physical stores. Those days they were competing with each other. Now theres only Dymocks as a physical bookstore so they can do whatever they want. Never shop there anymore. I buy my books online or in Kmart and Big W.

Product Quality
Customer Service
Return Claim MadeNo
Tye

TyeSouth East Queensland, QLD

Brisbane CBD- Terrible return policy

published

Bought 2 diaries for my Kids. Found out wife had already bought some. Went back next day to ask for refund but none was given because it was a sale item. Please look at our return policy attach. Who reads these fine prints. Never buying anything from them again, didn't even offer store credit.

Customer Service
Return Claim MadeYes
Store LocationBrisbane CBD

Jessie

JessieNew South Wales

  • 5 reviews
  • Verified customer

Dymocks Burwood - Refund issues - unacceptable customer service

published
Customer Service
Return Claim MadeYes
Store LocationDymocks Burwood

jeremy

jeremyperth

  • 3 reviews
  • 2 likes

Would not exchange a book purchased as a present.

published

Terrible customer services

published

We were shopping in the shop where one of the staffs was suddenly yelling at our 6 years son only because he was trying to look at the book set at the presentation area. Maybe he was putting both hands pressing on the book set. The staff was firstly yelling at him behind the counter saying "hey, stop!" Then he came towards him yelling that he was trying to rip the plastic cover of the set book values $50. My son said he didn't. For the next hour or so my son was so upset because he was blindly blamed by such a rude guy thinking everyone is going to damage his books. Yelling to a kid is not going to solve the problem. If you has any drama you can directly talk to the parents. Is this how to deal with your customers? Terrible experience.


Ell Torn

Ell TornAustralia

  • 5 reviews
  • 1 like

World's worst book stores?

published
Van

VanSydney

  • 3 reviews

Ordered

published

Placed an order 20th Oct was told it would take 3 weeks... Called ! Then told it would take 4/6 weeks... Called 4th Dec.Apparently I was msg ( not) it had arrived in store 8th Nov

LorenC

LorenC

  • 5 reviews

Continual SPAM messages on my mobile from Dymocks - no option to reply with STOP request

published

I bought a book from Dymocks North Lakes not so long ago. The cashier asked me if I wanted a Dymocks card. I said OK, on the proviso that I don't get any marketing material. She said this wouldn't happen. Since then I've been bombarded with SPAM messages on my mobile that have no option to reply with a STOP request. I emailed help@dymocks.com.au but this was ignored. I'll be buying my books from eBay from now on.


Aryo

Aryobeaumont hills

  • Verified customer

Paid way too much !!!

published

  • Verified customer

Order an e book, but no where to download, terrible

published

I purchased an ebook for my student, but there is no where to download the book. I download the eReader App, but still can't download


Book Geek

Book GeekAU

  • 7 reviews

Charlestown staff - very helpful

published

I was so blown away by the outstanding customer service at Dymocks, Charlestown. I was searching for an out of print, hard cover copy of a certain book, with a particular ISBN. After searching for months and calling in excess of 20 bookstores I was thrilled when I stumbled upon the staff at Charlestown. They were so helpful. They found and ordered a copy for me. I was thrilled with their friendly ‘can do’ attitude and great communication.


Terrible Expectations, Overpriced Products.

published

I purchased books, some took almost two months to receive, and was told false information about the order status. Books are very overpriced compared to other sellers. Would not recommend, to anyone who expects to get their books on time and or with the best price. What a shame.


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