good place to browse and buy
Staff are helpful (george street or neautral bay), great selection of books and also knick knacks, particularity in the george street sydney cbd store, which also has very good opening hours. My only complaint would be sometimes some books are a bit pricey.
The most expensive bookstore in Australia
Dymocks is ripping their customers off. Their prices are sky high and they never agree to match other retailers prices. I shopped there few years ago, when we still had Borders and Angus and Roberstons physical stores. Those days they were competing with each other. Now theres only Dymocks as a physical bookstore so they can do whatever they want. Never shop there anymore. I buy my books online or in Kmart and Big W.
Brisbane CBD- Terrible return policy
Bought 2 diaries for my Kids. Found out wife had already bought some. Went back next day to ask for refund but none was given because it was a sale item. Please look at our return policy attach. Who reads these fine prints. Never buying anything from them again, didn't even offer store credit.
- Verified customer
Dymocks Burwood - Refund issues - unacceptable customer service
Last week, I bought my son a book at $17.99 only to realise from a friend over coffee another competitor was selling it for $10 just 200 steps from this store. I decided to take the book back for a refund. I had paid for it using a gift card. It never crossed my mind I would ever request for a refund, only to be told by the franchisee herself to either accept the Dymocks store gift card of the value or the high way. She was grossly rude and in full display was her poor behaviour, turning her back and walking away on her own terms. I followed he...r as she was heading towards the office tucked at the back of the store and an elderly bald looking man came out. He claimed to be the owner of the store. I reasoned with him and requested for a refund. He was hesitant and at first refused to do it, but when I told him I was aware of my right as a consumer, he offered me the store card again, and again I declined flatly. I reminded him of my rights and would like my money back and not be restricted to spending the amount within this bookstore. Finally, he proceeded to reverse my purchase amount into my credit card. He further added he was going to delete my account with them quite abruptly - frankly, I was taken aback. Such a petty shot. A very huge disappointment with this retailer. I shared this incident with other moms after school drop-off earlier this morning in Burwood and another mom had witnessed similar incidents inside the store. Globalise or retire I would say.
Would not exchange a book purchased as a present.
I returned a Xmas present on Dec 27th for a simple exchange as I had already read the book. I did not have the receipt but did have the date, and a copy of a bank statement could have been supplied at a later date all be it with some difficulty. The purchaser is overseas till later this month.
The manager would not have a bar of if even though the book was in perfect condition with the dymocks sticker still attached. I simply wanted a book that I had not read before. She kept pointing to there terms and conditions and would not budge and inch....
Terrible customer services
We were shopping in the shop where one of the staffs was suddenly yelling at our 6 years son only because he was trying to look at the book set at the presentation area. Maybe he was putting both hands pressing on the book set. The staff was firstly yelling at him behind the counter saying "hey, stop!" Then he came towards him yelling that he was trying to rip the plastic cover of the set book values $50. My son said he didn't. For the next hour or so my son was so upset because he was blindly blamed by such a rude guy thinking everyone is going to damage his books. Yelling to a kid is not going to solve the problem. If you has any drama you can directly talk to the parents. Is this how to deal with your customers? Terrible experience.
World's worst book stores?
I have lived in Australia for 7 years and can say that I have never had a good experience with Dymocks. All I hear is "Amazon is killing brick and mortar bookshops" not true, companies like Dymocks are doing it all on their own.
So, what's so bad about Dymocks? Maybe it's the lack of decent book selection, unless of course, you want a sports biography, in that case, you've hit the jackpot. Can you find an up to date business selection? Absolutely not, can you find the latest non-fiction, no, but can we interest you in Fifty Shades? Maybe it'...s not in the store, but you can find it online, more expensive than Amazon and with a 2 - 5 days shipping time (that's time to ship, not delivery time) Can't find the book on the shelf? Just head to one of their customer computers to search yourself, oh that's right, it's not working or it crashes when you hit the "search" button. Maybe ask an employee? Oh wait, they don't know what's going on either. You get the point, just use Amazon and save yourself a headache.
Continual SPAM messages on my mobile from Dymocks - no option to reply with STOP request
I bought a book from Dymocks North Lakes not so long ago. The cashier asked me if I wanted a Dymocks card. I said OK, on the proviso that I don't get any marketing material. She said this wouldn't happen. Since then I've been bombarded with SPAM messages on my mobile that have no option to reply with a STOP request. I emailed email@example.com but this was ignored. I'll be buying my books from eBay from now on.
- Verified customer
Paid way too much !!!
My daughter asked me about the book "Captain underpants" so I went to Dymocks Rouse Hill Town Centre and bought the complete set on Thursday 15/11/18, they are not cheap $90.
I went for shopping at Costco marsden park on the weekend and i was completely shocked when they sold the same exact book for $36.99! This is on special, the normal price is $44.99! Still on normal price its half price what I paid at Dymocks. Im telling my self this is different books, but its not, it is the same exact complete set.
I sent email to Dymocks just explain...ing this, not asking for refund, but just to get an explanation. after 24hrs, they came back asking more details for ISBN number, I reply and provide all the information, including photos, the barcode and my receipt. And still, i did not ask for refund or anything like that. The next day, they reply, just saying sorry, there is no reason about the price difference. Just sorry... did not offer me anything, I probably would have appreciate $10 store credit, but nothing. Things like this, that makes people stop buying at Dymocks store.
Charlestown staff - very helpful
I was so blown away by the outstanding customer service at Dymocks, Charlestown. I was searching for an out of print, hard cover copy of a certain book, with a particular ISBN. After searching for months and calling in excess of 20 bookstores I was thrilled when I stumbled upon the staff at Charlestown. They were so helpful. They found and ordered a copy for me. I was thrilled with their friendly ‘can do’ attitude and great communication.
Terrible Expectations, Overpriced Products.
I purchased books, some took almost two months to receive, and was told false information about the order status. Books are very overpriced compared to other sellers. Would not recommend, to anyone who expects to get their books on time and or with the best price. What a shame.
- Verified customer
Not great service
The staff member was not very friendly at the point of sale I was looking for my loyalty card after looking for it for 3 minutes she was about to process it without trying to find me and I had to point out that they can search by my mobile. If I hadn't told her how to do her job I would have lost out. It makes me question why I should shop with them.
Refusing to price match cost them a sale
I went into dymocks today and saw a ravensburger puzzle for $149.95. I asked them if they would price match for an Australian site that was selling the same puzzle for $99.95 (free postage), noting the item was in stock at the online seller. I said if dymocks would price match I would buy it immediately from them. They said no. Before I left dymocks I completed the online purchase of the puzzle and within an hour I got notification it had been shipped. Just a few hours later I got notification I will receive the puzzle tomorrow. At two thirds of the price! No wonder brick v’s click comes up click every time!!
Great stores with great stock.
I went in to the Melbourne city store looking for a cheap book to finish buy as I had joined their membership program and they sent me a voucher to spend for my birthday.
The store is quite large and while they don’t have as much stock as an online store, they do have quite a lot, and it’s rare that I can walk out without buying something.
I find the staff at this store to be very friendly and chirpy, and this occasion was no different.
I find their prices to be a bit expensive at times, but there’s always a few bargains too.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.