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Dynamic Home Enhancements
Pressure selling on the spot with dis
Sales person shows the product. Nearly $7,000 for 2 blinds. (I decline due to price). He then phones his boss in front of me and gets permission to now offer "promotion price".
The promotion was the reason he was invited to quote. The boss wants the sales guy to speak with my partner (whom he knows does not have a financial stake in the house).
I interpret this as bullying and harrassment of sales guy.
When I say I wish to make the decision of whether or not to purchase blinds the next day the sales guy says "this doesn't suit us".
End of vis...Read more
1 comment
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Beware of Pressure Salesman
We were disappointed & dissatisfied by the approach of the young man who came to us to quote for some roller shutters. He insisted that the quality of their product far surpasses all other competitors and gave us a quote for about $2500 per shutter. When we stated that we wanted to compare with other quotes first before contracting with any company he offered a reduction of $600 per shutter as part of a current special but we had to sign on the spot. If we agreed to display their company sign and sign on the spot we could get an almost 50%...Read more
reduction on the original quote. The Sales rep was persistent and had poor customer relationship skills. During his presentation time he contacted his superior who seemed to be coaching him on the next thing to offer us. We refused to sign on the day and since then we have had other quotes. All the products from 3 companies appear similar/identical. We did not feel confident trusting a company who felt the need to push a sale so much. Looking at previous reviews "Wombat" posted about similar experience 6 months ago. He further said the owner assured him that things were now being changed. I'd say nothing has changed.2 comments
Dynamic H.Dynamic Home Enhancements
Hi eMMaKaye,
We are sorry to hear you were left unhappy with our services. We appreciate all feedback good and bad as it allows us to constantly improve our services. ... Read more
We have searched our system and are having some difficulty finding your details without the location or your details. Whether it was a newer consultant or a limited promotion it is something we would like to investigate further. Please email your details to info@dhegroup.com.au. We take great pride in the products we manufacture and appreciate you giving us the opportunity to quote your project. We never, under any circumstance want people to feel pressured into dealing with us and apologise if you felt that way. We hope to hear from you soon The Dynamic TeamDynamic H.Dynamic Home Enhancements
Hi eMMaKaye, just following up on your review. We still haven't been able to find anything in our system matching your details. Could you please contact us at info@dhegroup.com.au
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4.6(355)WombatSouthern and Hills, SA
- 2 reviews
- 2 likes
Disgraceful sales stunts.
I was disgusted by the pathetic sales stunts used by this company.
A door to door salesman organized a free measure and quote for the following day. He gave me a 5% discount voucher for agreeing to allowing a quote and allowing a sign to be put in the garden for 12 weeks if we went ahead with the purchase.
The quotation person arrived on time and measured the windows. I asked him for two separate quotes, one for the main bedroom window and another for the other 4 windows. After measuring the windows we sat down and he showed me the product sam...Read more
2 comments
Dynamic H.Dynamic Home Enhancements
Hi,
We appreciate your feedback and we are sorry to hear our services have not met your standards.
We pride ourselves on our high level customer service and this sounds very out of character. ... Read more
Since writing this review I have been informed that DHE have taken my comments very seriously and taken steps to improve. They have re-trained their sales team and possibly changed their sales strate... Read more
gy. I would like to see a policy statement on their web site that clearly defines how customers will be treated and informs them of their rights with regard to door to door sales and cooling of periods. I would also suggest that "one day only" quotes be replaced with 10 day quotes. I have spoken with the company owner who seemed to be very genuine in his desire to improve and I hope that he will now put his customers ahead of all other considerations. I hope to see nothing but positive reviews posted about this company from now on and I wish DHE all the best for the future.Similar opinion? Write a review on ProductReview.com.au!
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PensaLinton
- 2 reviews
- 2 likes
- Verified customer
Disgusting post customer service
We have a faulty blind that 12 months later and numerous phone calls has not been looked at. Even though it is under warranty we were told to fix the problem ourselves. The manager assured me in may 2017 it would be fixed. Very poor services once they take your money. Installers did not clean up after themselves and my 11yo daughter ended up with a nail in the bottom of her foot too.
1 comment
Dynamic H.Dynamic Home Enhancements
Hi Pensa,
We are sorry to hear about your experience with us. I would like to look into this further for you. If you could please contact the office regarding this issue, we will have Production contact you as soon as they can.
... Read more
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spooled73Greater Melbourne (Metropolitan), VIC
- 11 reviews
- 6 likes
Roller shutters that don't work properly.
We got roller shutters fitted by this company in May, after many calls to try get several problems resolved no answer or not interested in helping,these guys left before the electrician finished wiring them up! Out of 9 shutters fitted only one works properly and one doesn't work at all! Be very careful dealing with interstate companies,they seem to be only interested in your money. Good story for a current affair I think..
4 comments
Dynamic H.Dynamic Home Enhancements
We are happy to be sorting this matter for you now that is has been brought to our attention. We pride ourselves on our excellent customer service, however, was previously unaware of any issues as the... Read more
person you spoke to no longer works with us. We look forward to sorting this out for you.I look forward to your call back...but I'm still waiting. patience??
It's now January 2018 still waiting...
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ShaunCobram
- 2 reviews
- 1 like
Get another quote and get better service.
Terrible after sales service. Still trying to get mine fixed after it pulled out the felt strip, now I can't use the affected roller shutter without risking scratching them. Won't return phone calls, won't arrange a time, day, week or even month to fix them.
I've sent through pictures, made multiple phone calls.
Absolutely fed up with the company.
1 comment
Dynamic H.Dynamic Home Enhancements
Hi Shaun. We are sorry that your expectations weren’t met on this occasion. Dynamic Home Enhancements prides itself on its high standard and after sales care and we are glad that we were able to come out recently and rectify the issue.
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Unreliable
Didn't even show up for the appointment for a quote. Not even a courtesy phone call. Would defiantly not want to invest money in any products in case I never hear from them again!
1 comment
Dynamic H.Dynamic Home Enhancements
Thank you for bringing this to our attention. We pride ourselves on our excellent product and customer service and are sorry to hear that your experience on this occasion didn’t meet our high expectat... Read more
ions. Please personal message our page your best contact details so we can discuss this matter with you further.Similar opinion? Write a review on ProductReview.com.au!
Nic MWimmera, VIC
- 3 reviews
Beware of bad customer service
Have been waiting for the shutters to be delivered since June 2016! Delivery has been postponed so many times that I don't believe them anymore. Cancelled my order in February 2017. Won't be ordering with them anymore.
3 comments
Dynamic H.Dynamic Home Enhancements
Thank you for bringing this to our attention we are sorry to hear that your experience on this occasion didn’t meet our high expectations. We're happy that we have since been able to resolve the matte... Read more
r and can continue providing you with the quality of service you have become accustomed to over the years.The matter would ONLY be resolved if you actually let us out of the contract after waiting for 8 (!!) months (we don't need the shutters after summer) or actually installed them. None of this has happ... Read more
ened. So far only empty promises by phone. Would not recommend you to anyone. Worst customer service I have experienced in my life.Shutters were installed at the end of Feb. Product is good as usual but they need to improve their customer service. You cannot make people wait for 8 months (no calls) and expect them to be happy.
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Susan G.asked
Yes I live on the mid north coast 2423 am waiting for shutters to be installed. Has been 8 weeks now and have not received any response after numerous phone calls. ?
1 answer
Dynamic H.Dynamic Home Enhancements
Hi Susan, if you could please provide us with your order number so we can have a look into your order and contact you.
Thanks!
Michael M.asked
What do u do on bartercard
crashasked
who do i contact for service in Victoria .my roller shutter has stopped working
No answers
Details
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Dynamic H.Dynamic Home Enhancements
Hi Julie,
We would like to investigate this further with the team, we ask that you email us at info@dhegroup.com.au with your details. We hope to hear from you soon Dynamic Home Enhancements TeamWe appreciate your feedback and we are sorry to hear our services have not met your standards. We take great pride in the products we manufacture and appreciate you giving us the opportunity to quote your project.
... Read more