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Dynamic Home Enhancements

Dynamic Home Enhancements

4.9 from 832 reviews · View Statistics

Reviews

  • Customer Service
    2.3 (3)
  • Timeliness
    2.3 (3)
  • Job Satisfaction
    2.0 (2)
  • Rates and Fees
    2.3 (3)
  • Product Quality
    2.5 (2)
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LibraryLady
LibraryLadyMetropolitan Adelaide, SA
  • 4 reviews

Hard sell cost them the job

published
Incentivised ReviewNo
2 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
LibraryLady
LibraryLady

I don't doubt your products are of good quality - it's the sales tactics I'm complaining about. I will, of course, send you further details as requested.

TheoSA
TheoSAMetropolitan Adelaide, SA
  • 4 reviews
  • Verified

Issues sorted now

published

Within a week of installation motor failed for roller shutters. Received meaningful response of repair only after leaving review. Issues sorted now and shutters are working. While it is understandable equipment may fail, dhe group should not treat customers an afterthought once money is paid and installation is done.

Customer Service
Timeliness
4 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
TheoSA
TheoSA
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
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Pressure selling on the spot with dis

published
Customer Service
Timeliness
1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
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Brian
BrianHunter Region, NSW

Product good quality, after sales support lacking.

published

Drew the sales person was nice to speak too.
We got the blinds installed on time & the installers were also a great.
I had to leave site before the installation was complete.

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Customer Service
Timeliness
1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements

Thanks for your honest Review Brian, we appreciate your feedback!

Beware of Pressure Salesman

published
Incentivised ReviewNo
2 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements

Hi eMMaKaye, just following up on your review. We still haven't been able to find anything in our system matching your details. Could you please contact us at info@dhegroup.com.au

Wombat
WombatSouthern and Hills, SA
  • 2 reviews
  • 2 likes

Disgraceful sales stunts.

published
Incentivised ReviewNo
2 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Wombat
Wombat
Amy W
Amy WMunno Para West

Second time customer

published
1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Pensa
PensaLinton
  • 2 reviews
  • 2 likes
  • Verified

Disgusting post customer service

published

We have a faulty blind that 12 months later and numerous phone calls has not been looked at. Even though it is under warranty we were told to fix the problem ourselves. The manager assured me in may 2017 it would be fixed. Very poor services once they take your money. Installers did not clean up after themselves and my 11yo daughter ended up with a nail in the bottom of her foot too.

1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
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spooled73
spooled73Greater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 6 likes

Roller shutters that don't work properly.

published

We got roller shutters fitted by this company in May, after many calls to try get several problems resolved no answer or not interested in helping,these guys left before the electrician finished wiring them up! Out of 9 shutters fitted only one works properly and one doesn't work at all! Be very careful dealing with interstate companies,they seem to be only interested in your money. Good story for a current affair I think..

4 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
spooled73
spooled73

I look forward to your call back...but I'm still waiting. patience??

spooled73
spooled73

It's now January 2018 still waiting...

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Shaun
ShaunCobram
  • 2 reviews
  • 1 like

Get another quote and get better service.

published

Terrible after sales service. Still trying to get mine fixed after it pulled out the felt strip, now I can't use the affected roller shutter without risking scratching them. Won't return phone calls, won't arrange a time, day, week or even month to fix them.
I've sent through pictures, made multiple phone calls.
Absolutely fed up with the company.

1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements

Hi Shaun. We are sorry that your expectations weren’t met on this occasion. Dynamic Home Enhancements prides itself on its high standard and after sales care and we are glad that we were able to come out recently and rectify the issue.

Shutters do all they are said to do.

published

Installing crew arrived hours after arranged time.
Removal of existing awnings was done in a haphazard way,damaging several bricks in the process.
Cleanup after completion not good enough.
Shutters work well.Do exactly as said.

2 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Beejay
Beejay

Already contacted

Unreliable

published

Didn't even show up for the appointment for a quote. Not even a courtesy phone call. Would defiantly not want to invest money in any products in case I never hear from them again!

1 comment
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Nic M
Nic MWimmera, VIC
  • 3 reviews

Beware of bad customer service

published

Have been waiting for the shutters to be delivered since June 2016! Delivery has been postponed so many times that I don't believe them anymore. Cancelled my order in February 2017. Won't be ordering with them anymore.

3 comments
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements
Nic M
Nic M
Nic M
Nic M

Shutters were installed at the end of Feb. Product is good as usual but they need to improve their customer service. You cannot make people wait for 8 months (no calls) and expect them to be happy.

Great product but way too expensive

published

I can only suggest that if you live in my area (ne Victoria) get a quote from a local supplier. I went for all the sales crap and payed TWICE as much as I should have. (My fault not dynamic). Two identical shutters and half the price from a local fitter. Do your sums.

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Questions & Answers

Susan G.
Susan G.asked

Yes I live on the mid north coast 2423 am waiting for shutters to be installed. Has been 8 weeks now and have not received any response after numerous phone calls. ?

1 answer
Dynamic Home Enhancements
Dynamic H.Dynamic Home Enhancements

Hi Susan, if you could please provide us with your order number so we can have a look into your order and contact you.
Thanks!

Michael M.
Michael M.asked

What do u do on bartercard

1 answer

sorry Michael, i have no idea. Never heard of it.

crash
crashasked

who do i contact for service in Victoria .my roller shutter has stopped working

No answers
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