Hard sell cost them the job
The consultant arrived and measured the three small windows needing shutters. Then the sales pitch started - the initial quote being for $9000. This highly unlikely figure was magically reduced, by all sorts of special offers and inducements, to around $4000. When I asked how long the quote would remain valid, the consultant rang his boss "to see what he'd allow" and we had a ludicrous three-way conversation. I was offered reductions if I agreed to their sign being placed outside my property, or for promising a good review. I was waiting to b...e offered a free set of steak knives! Basically, they wanted me to accept the quote on the spot in order to receive all these marvellous benefits. I told them I intended seeking other quotes before making a decision. The consultant lose interest, and the "quote" he left me was a figure scribbled on one of their flyers. Needless to say, no follow up. I went with another firm who turned up, measured, gave a single quote with no "specials" or "offers", and no time limit on the price. They were also significantly cheaper. Work done, and I'm very happy. Always pays to get 2 or 3 quotes.
Pressure selling on the spot with dis
Sales person shows the product. Nearly $7,000 for 2 blinds. (I decline due to price). He then phones his boss in front of me and gets permission to now offer "promotion price".
The promotion was the reason he was invited to quote. The boss wants the sales guy to speak with my partner (whom he knows does not have a financial stake in the house).
I interpret this as bullying and harrassment of sales guy.
When I say I wish to make the decision of whether or not to purchase blinds the next day the sales guy says "this doesn't suit us".
End of vis...
Beware of Pressure Salesman
We were disappointed & dissatisfied by the approach of the young man who came to us to quote for some roller shutters. He insisted that the quality of their product far surpasses all other competitors and gave us a quote for about $2500 per shutter. When we stated that we wanted to compare with other quotes first before contracting with any company he offered a reduction of $600 per shutter as part of a current special but we had to sign on the spot. If we agreed to display their company sign and sign on the spot we could get an almost 50%...reduction on the original quote. The Sales rep was persistent and had poor customer relationship skills. During his presentation time he contacted his superior who seemed to be coaching him on the next thing to offer us. We refused to sign on the day and since then we have had other quotes. All the products from 3 companies appear similar/identical. We did not feel confident trusting a company who felt the need to push a sale so much. Looking at previous reviews "Wombat" posted about similar experience 6 months ago. He further said the owner assured him that things were now being changed. I'd say nothing has changed.
Disgraceful sales stunts.
I was disgusted by the pathetic sales stunts used by this company.
A door to door salesman organized a free measure and quote for the following day. He gave me a 5% discount voucher for agreeing to allowing a quote and allowing a sign to be put in the garden for 12 weeks if we went ahead with the purchase.
The quotation person arrived on time and measured the windows. I asked him for two separate quotes, one for the main bedroom window and another for the other 4 windows. After measuring the windows we sat down and he showed me the product sam...
This company has installed four roller shutters at our home. First two were very good, prompt service. However, on contacting the company to order further shutters we were assured that the shutters would be installed prior to Christmas as per our request. We had to contact the company on more than one occasion to enquire when they would be installed. Some four months after ordering, and after all the hot weather is over, our shutters were finally installed. Disappointed with their service and clean up after installation could have been vastly improved. Would be reluctant to recommend or use this company again.
Disgusting post customer service
We have a faulty blind that 12 months later and numerous phone calls has not been looked at. Even though it is under warranty we were told to fix the problem ourselves. The manager assured me in may 2017 it would be fixed. Very poor services once they take your money. Installers did not clean up after themselves and my 11yo daughter ended up with a nail in the bottom of her foot too.
Roller shutters that don't work properly.
We got roller shutters fitted by this company in May, after many calls to try get several problems resolved no answer or not interested in helping,these guys left before the electrician finished wiring them up! Out of 9 shutters fitted only one works properly and one doesn't work at all! Be very careful dealing with interstate companies,they seem to be only interested in your money. Good story for a current affair I think..
Get another quote and get better service.
Terrible after sales service. Still trying to get mine fixed after it pulled out the felt strip, now I can't use the affected roller shutter without risking scratching them. Won't return phone calls, won't arrange a time, day, week or even month to fix them.
I've sent through pictures, made multiple phone calls.
Absolutely fed up with the company.
Didn't even show up for the appointment for a quote. Not even a courtesy phone call. Would defiantly not want to invest money in any products in case I never hear from them again!
Beware of bad customer service
Have been waiting for the shutters to be delivered since June 2016! Delivery has been postponed so many times that I don't believe them anymore. Cancelled my order in February 2017. Won't be ordering with them anymore.
Sick of waiting
Please help me get my shutter fixed , i got 2 installed in February 2016 and one hasn't worked since the first week ,the one that works is fantastic
Questions & Answers
Yes I live on the mid north coast 2423 am waiting for shutters to be installed. Has been 8 weeks now and have not received any response after numerous phone calls. ?
Hi Susan, if you could please provide us with your order number so we can have a look into your order and contact you.
What do u do on bartercard
sorry Michael, i have no idea. Never heard of it.
who do i contact for service in Victoria .my roller shutter has stopped working
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