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Dynamic Home Enhancements
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TheoSAMetropolitan Adelaide, SA
- 4 reviews
- Verified
Issues sorted now
Within a week of installation motor failed for roller shutters. Received meaningful response of repair only after leaving review. Issues sorted now and shutters are working. While it is understandable equipment may fail, dhe group should not treat customers an afterthought once money is paid and installation is done.
4 comments
Hello Robot, I have already been dealing with so many of your dhegroup staff and still the issue has not been resolved. Its hardly a month since installation and motors have been failing and they are ...
Read morepretty small windows. Indeed they are v v poor quality.
Dynamic H.Dynamic Home Enhancements
Hi Theo,
We do understand your frustration and would like to resolve this for you as soon as possible. If you could email your details through to info@dhegroup.com.au. We will be able to resolve your enquiry. ...
Read more Kind Regards, Dynamic Home Enhancements
BrianHunter Region, NSW
Product good quality, after sales support lacking.
Drew the sales person was nice to speak too.
We got the blinds installed on time & the installers were also a great.
I had to leave site before the installation was complete.
1 comment
Dynamic H.Dynamic Home Enhancements
Thanks for your honest Review Brian, we appreciate your feedback!
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Amy WMunno Para West
Second time customer
We ordered a ziptrack blind in December, end of January we had someone come to measure it. Despite making multiple phone calls to Dynamic (who had confirmed our blind had been made) the blind was not installed until the beginning of March. They kept saying they were contacting the installer and would get him to contact us, which kept not happening. When the installer FINALLY contacted us to make a booking he then cancelled. Took him days to contact us to rebook. Finally he rebooked. The day he was then booked to come, I was in hospital so I had...
Read more to get a family member to be there to meet the installer. He was late despite telling me we would be the first job of the day and then when I contacted him from hospital he said he got caught up on another job so he had lied to me. Job was finally installed that day. It is not 100% as was described to us by the salesman, we were told it would retract which it does not. Product still fine. Cannot be down in the wind as it knocks around. After the serious delay and poor effort from the installer, I would think twice about purchasing from Dynamic again which is a shame because our first experience with them getting a rollershutter was perfect from start to finish.1 comment
Dynamic H.Dynamic Home Enhancements
Hi Amy, we're so sorry you haven't had the best experience with Dynamic this time round especially because you had such a good experience with your Roller Shutters. We appreciate your feedback as it h...
Read moreelps us grow as a company. We hope down the track if you have any further home improvement needs, we can assist you.
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Shutters do all they are said to do.
Installing crew arrived hours after arranged time.
Removal of existing awnings was done in a haphazard way,damaging several bricks in the process.
Cleanup after completion not good enough.
Shutters work well.Do exactly as said.
2 comments
Dynamic H.Dynamic Home Enhancements
Hi Beejay,
Thank you for bringing this to our attention. We pride ourselves on our excellent product and customer service and are sorry to hear that your experience on this occasion didn’t meet our h...
Read moreigh expectations. We are glad to hear you are happy with your new Roller Shutters though.
Already contacted
Great product but way too expensive
I can only suggest that if you live in my area (ne Victoria) get a quote from a local supplier. I went for all the sales crap and payed TWICE as much as I should have. (My fault not dynamic). Two identical shutters and half the price from a local fitter. Do your sums.
Questions & Answers
Susan G.asked
Yes I live on the mid north coast 2423 am waiting for shutters to be installed. Has been 8 weeks now and have not received any response after numerous phone calls. ?
1 answer
Dynamic H.Dynamic Home Enhancements
Hi Susan, if you could please provide us with your order number so we can have a look into your order and contact you.
Thanks!
Michael M.asked
What do u do on bartercard
crashasked
who do i contact for service in Victoria .my roller shutter has stopped working
No answers
Details
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Dynamic H.Dynamic Home Enhancements
Hi Theo,
We appreciate your feedback and we are sorry to hear our services have not met your standards. We take great pride in the products we manufacture and appreciate you giving us the opportunity to quote your project....
Read more We would like to investigate this further with the team, we ask that you email us at info@dhegroup.com.au with your details. We hope to hear from you soon Dynamic Home Enhancements Team