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Dyson Big Ball Origin

Dyson Big Ball Origin Questions & Answers

MPN: 36293829
3.6 from 91 reviews

3 questions from our users

KC

KCasked

Big Ball Origin

can you use older model accessories/tools for this?

1 answer
Dyson
Dyson Team ..Dyson

The Dyson Big Ball machines come with an adaptor in the box that works with many older accessories. Should you wish to confirm yours will work, please email a picture of the accessories to auaskdyson@dyson.com and our Dyson Experts will be happy to help.

Linda J.

Linda J.asked

Big Ball Origin

I cant push or pull it around with any ease? will a power turbo head help? it just sticks to floors as suction too great? what turbo head goes with it if this will make it effortless?

1 answer
Dyson
Dyson Team ..Dyson

We wouldn't expect any difficulties when pushing your machine.

Should you encounter them, a Turbine Head or different floor tool may help. We would encourage contacting your flooring manufacturer to confirm what their recommendations are. Along with a Turbine Head, we do have a floor tool available similar to yours with a suction control setting on the head. For further information, please get in touch with our Dyson Experts via auaskdyson@dyson.com and we will be happy to help.

Sandra Robinson

Sandra Robinsonasked

Big Ball Origin

I have a Dyson Big Ball and while it sucks ok without the head on as soon as i put the head on it blows!! I end up with dirt spread all over the floor and none in the vacuum. What is the solution to this?

1 answer
Dyson
Dyson Team ..Dyson

Hi Sandra,

Thank you for reaching out.

Based on this, it sounds like there is a blockage or restriction in airflow through the machine which can cause this to happen.

For a Big Ball Origin, please remove the floor tool and thoroughly check the airways for anything caught prior to retrying the machine.

If you aren't able to locate any blockages or we can assist further, please reach out to auaskdyson@dyson.com and our Dyson Experts will be more than happy to assist further.

Best wishes,

Shan
Facebook.com/Dyson

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