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Dyson Cinetic Big Ball Allergy

Dyson Cinetic Big Ball Allergy

MPNs: 214891-01 and 36262391
3.2 from 127 reviews · View Details

Buying the best vacuum cleaner

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Reviews

2.4

7 reviews
5
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4
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3
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2
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Reviewer Photos & Videos

saphire

saphireAdelaide

  • 9 reviews
  • 4 likes

Not worth the money, unlike older Dysons. Design flaws plague this model.

published

Purchased in May 2016 at Dyson for A$599.25.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Monthly
Pet OwnerNo
Floor Type Carpet, Tiles and Wood
Clogging Issues No
VG1

VG1South East Queensland, QLD

  • 2 reviews
  • 2 likes

What a piece of rubbish

published

Purchased in September 2019 at Harvey Norman.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Weekly
Pet OwnerYes
Floor Type Carpet and Tiles
Clogging Issues No
1 comment
Dyson
DysonDyson
Olga Moore

Olga MooreGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Excellent vacuum cleaner

published

Excellent product no bags sucks dust amazingly
Bought on Go MasterCard 60 months interest free $6 service fee per month
Beautiful design top of the range virtually for close to nothing
$24 per month won’t break any budget

Purchased in January 2020 at Harvey Norman for A$499.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Weekly
Pet OwnerNo
Floor Type Carpet, Tiles and Wood
Clogging Issues No

The reviewer stated that an incentive was offered for this review

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Jac

JacSouth Australia

Worst model

published

This unit is terrible , Ive had it for 2years and now the rotating head wont rotate, suction is awful even after emptying barrel.
Head is forever flicking up more dirt than it sucks in .

Purchased in November 2017.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Weekly
Pet OwnerYes
Floor Type Carpet and Tiles
Clogging Issues No
2 comments
Dyson
DysonDyson
Jac
Jac

Thank you , Ive done the above a couple of times and unfortunately its still not rotating . I will send my details as instructed above .

Mitch B.

Mitch B.Perth, WA

Waste of money

published

Had an old school Dyson years ago and have fumbled our way through a myriad of cheaper alternatives for about 10 years.
Latest purchase was a Big ball allergy - quietly Hoping for quality once again.
Alas, it’s rubbish- outer wheel cover snapped off within 4 weeks. Persevered without it as needed a vacuum cleaner and now the head just flicks crap everywhere and it doesn’t pick anything up. $5 dustpan from BUNNINGS would out perform it.
Now the warranty cycle begins. More cheap plastic crap on the market, trust eroded.

Purchased in April 2019 at RetraVision for A$499.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Several times a week
Pet OwnerYes
Floor Type Wood
Clogging Issues No
1 comment
Dyson
DysonDyson
Sharon C.

Sharon C.Greater Melbourne (Outer), VIC

  • 6 reviews
  • 5 likes

The Best ..Have had so many!

published

Everyone has their thing, mine seems to be vacuums, 2 story house with carpet. Have had a couple of Volta's which were ok a Dyson DC08 which seemed to have little suction after awhile.. This one is great (purple model) It is a bit loud and the cat runs a mile but is 10/10. The design makes it easy to use on a staircase as is not bulky. Def recommend!

Purchased in February 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Several times a week
Pet OwnerYes
Floor Type Carpet, Linoleum, Tiles and Wood
Clogging Issues No
Karen k

Karen kSouth East Queensland, QLD

  • 2 reviews

Don’t buy one!!!!!

published

Bought the Dyson last week, so disappointed. The head is hard to use on tiles, it’s stiff to push. Not like my old Dyson. Also the attachment does not have as strong suction, as old model. Contacted Dyson they told me to buy a a hand stick, I was hoping for a replacement, The person I spoke to had no idea what she was talking about. What a waste of $699. So frustrated.

Purchased in February 2019 at The Good Guys for A$699.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Product is used Daily
Pet OwnerNo
Floor Type Carpet and Tiles
Clogging Issues No
1 comment
Dyson
DysonDyson
See all Dyson Cinetic Big Ball reviews

Questions & Answers

Robert

Robertasked

Cinetic Big Ball Allergy

We have a dyson cinetic big ball allergy ... the power head has just stopped working. We have dismantled and reassembled the head and there are no blockages and there are no blockages in the machine. It still has good suction, just the power brush is not working. Any ideas?

3 answers
Mumof4boys
Mumof4boys

Hey,
Make sure it's not tangled with hair or anything like that (cotton etc)

Robert
Robert

Hi Mumof4boys.
Thanks, we have done that too with no success.

Dyson
DysonDyson

Hi Robert,

I am sorry to hear about this.

We would kindly ask you to email auaskdyson@dyson.com with your details and our Dyson Experts will be more than happy to help in getting this resolved.

We look forward to hearing from you and assisting you.

Best wishes,

Shan

Rain

Rainasked

Cinetic Big Ball Allergy

I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?

1 answer
Dyson
DysonDyson

Hi Rain,

Thank you for your query.

In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg

If we can assist further, please just reach out via auaskdyson@dyson.com and we will be more than happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Catherine C

Catherine Casked

Cinetic Big Ball Allergy

I have just brought this today, great suction lasted about 10 minutes, it already doesnt suck very well! Emptied it and checked for blockages (definatly not, because i only vacuumed a small area). This is so disappointing! Does anyone have advice?

2 answers
Dennis
Dennis

I would take straight back to your retailer for an exchange.

Dyson
DysonDyson

Hi Catherine,

Thank you for reaching out.

I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head

If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.

Best wishes,

Shan
Facebook.com/Dyson

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