This unit is terrible , Ive had it for 2years and now the rotating head wont rotate, suction is awful even after emptying barrel.
Head is forever flicking up more dirt than it sucks in .
Purchased in November 2017.
Questions & Answers
Hi I am wondering where is the filter located for Dyson Cinetic Big Ball allergy
The Dyson Cinetic Big Ball features Dyson Cinetic Science. Dyson Cinetic Science is so efficient, the dust and dirt is separated from the air into the bin, without the need for a washable filter. The machine has a post motor filter which is there to capture carbon dust from the motor however is designed to last the lifetime of the machine without the need to wash/replace it.
Dyson Cinetic Science features ultra-efficient cyclones with Cinetic tips. These tips allow our cyclones to be small, and they vibrate to ensure the ultra-fine dust doesn't clog them, rather, ends up in the bin for you to empty when you have finished your cleaning session.
We have a dyson cinetic big ball allergy ... the power head has just stopped working. We have dismantled and reassembled the head and there are no blockages and there are no blockages in the machine. It still has good suction, just the power brush is not working. Any ideas?
Make sure it's not tangled with hair or anything like that (cotton etc)
Thanks, we have done that too with no success.
I am sorry to hear about this.
We would kindly ask you to email email@example.com with your details and our Dyson Experts will be more than happy to help in getting this resolved.
We look forward to hearing from you and assisting you.
I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?
Thank you for your query.
In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg
If we can assist further, please just reach out via firstname.lastname@example.org and we will be more than happy to help.
Get an answer from our members and Dyson representatives
|Category||Barrel Vacuum Cleaners|
|Cord Length||6.6 m|
|Suction (Air Watts)||250 AW|
|Manufacturer Warranty||2 year(s)|
- MPN: 214891-01 and 36262391
- GTIN13: 5025155024010
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