What a piece of rubbish
This vacuum cleaner has tripled my time spent vacuuming. It makes a great whirring sound which sounds like it is working, it has a furiously rotating brush inside the head, however, it is all froth and bubble. It kicks dirt out everywhere, and when you think you might have at last sucked it up, you turn the head and it all falls out. Is someone having a joke with me? Where are the cameras? This is the first Dyson I have ever bought thinking it might help with my sons allergies (given the name), but I do not for the life of me know how this coul...d help one iota with a kid who suffers dust mite allergies. When you dispense the dirt you have to be very careful not to release it and make more dirt then if the catch gets dirt in it, it is very difficult to do up again. I am awaiting the day when this function will fail. Thanks for making my life more difficult Dyson.
Excellent vacuum cleaner
Excellent product no bags sucks dust amazingly
Bought on Go MasterCard 60 months interest free $6 service fee per month
Beautiful design top of the range virtually for close to nothing
$24 per month won’t break any budget
The reviewer stated that an incentive was offered for this review
- Cinetic Big Ball Allergy
- Verified purchase
I miss my old Dyson
After owning a Dyson for 12 years why would I buy anything else... I was excited to see the benefits of 12 years of R&D how sad it was to go so far backwards and wish I never upgraded. The dust lid doesn't always lock properly and spills dust when you remove it, it is hard to move around especially doors, the attachments are always clogged and had to buy special tooling to disassemble clean the dust and hair from the belt and cogs in the head myself instead of always sending it back for repair. My Wife prefers using my $90 Bunnings shop vacuum as it does a better job.
This unit is terrible , Ive had it for 2years and now the rotating head wont rotate, suction is awful even after emptying barrel.
Head is forever flicking up more dirt than it sucks in .
Purchased in November 2017.
It Suck But A Disappointing Head.
I have long been loyal to and a fan of the Dyson brand but having recently purchased a Big Ball Allergy from David Jones I am genuinely disappointed. While build quality is all that you would expect from the Dyson, the turbine head attached to this unit is woeful, on hard floors it will not pick up anything larger than a dust particle, kicking anything larger about not leaving floors clean. The suction is good but this unit of little to no use to anyone who has a hard or wooden floor without purchasing a dedicated hardwood floor head. Given the...price point, in my view this should be included with the vacuum - the turbine head simply does not work on hard floors. March 2nd 2019 Update: Great disappointment. Don't believe the 'reinvention of the vacuum' spin. The Big Ball Kinetic, Allergy is a great disappointment. Correct me if I am wrong but I was of view that the intention of the invention is to lift dust and dirt from a floor surfaces - it fails to do so. The heads do not work well. We own the power head (supplied with the unit) and later purchased the swivel hard floor tool. The power head, on hard floors can only be described as ordinary at best. It successfully brushes dirt but takes as many as three to four passes to collect. It is also incapable of picking up a leaf or anything larger than a 10c piece - Something a 1980's hoover was/is very capable of. The hard floor head is not a great deal better, the thing struggles to pick up a very small, dry dog biscuit. As a consumer I feel the brand place the belief in their our technology ahead of form and function. The vacuum, at a high price point, does not work well and causes much frustration - a great shame as I first purchased the original Dyson some 15 years ago, and it worked. Very well. I will be shelving my most recent Big Ball purchase and will not be buying another.
Purchased in October 2018 for A$699.00.
Questions & Answers
We have a dyson cinetic big ball allergy ... the power head has just stopped working. We have dismantled and reassembled the head and there are no blockages and there are no blockages in the machine. It still has good suction, just the power brush is not working. Any ideas?
I am sorry to hear about this.
We would kindly ask you to email email@example.com with your details and our Dyson Experts will be more than happy to help in getting this resolved.
We look forward to hearing from you and assisting you.
I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?
Thank you for your query.
In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg
If we can assist further, please just reach out via firstname.lastname@example.org and we will be more than happy to help.
I have just brought this today, great suction lasted about 10 minutes, it already doesnt suck very well! Emptied it and checked for blockages (definatly not, because i only vacuumed a small area). This is so disappointing! Does anyone have advice?
Thank you for reaching out.
I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head
If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
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