Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
- Verified purchase
Very disappointed in our Allergy Big Ball, purchased specifically because I fell for the marketing of ‘allergy friendly’ the dust bin closes with one tiny clip and never seals properly, dust is always leaking out. We’ve had our machine serviced and looked at and apparently I have been closing it incorrectly, I’ve closed it exactly how I was shown and still having issues. Today in front of my husband I removed the dust bin from the machine to empty it and the lid flipped open and the entire house worth of dust fell all over my floor. My husband ...was shocked and being an engineer could not believe one tiny clip is meant to support the lid closed. When I mentioned to the Dyson service rep about how I purchased this due to my severe allergy problems she said ‘we only call it an allergy machine because it comes with a mattress tool’ well didn’t I feel foolish, I have literally fallen for a marketing joke and now am stuck with a vacuum cleaner I hate which cost me a fortune. I should have stuck with my trusty Miele. I only blame myself for getting sucked into wanting ‘the best Dyson’ but at the time I wanted the best to keep dust from irritating myself and my family, Dyson aren’t willing to help me with offering me a better machine or a refund so hopefully this review will stop someone else from purchasing it and having the same issues. I’m so severely allergic to house dust mites that it can make me sick for days, having a vacuum cleaner that literally spits the dust back in my face even though it’s labeled Allergy is beyond a joke.
- Verified purchase
Brilliant vacuum cleaner. Strong suction. No negative smell emitted. Excellent tools for versatile cleaning. Clean effortless emptying, requiring no touching of anything dusty and dirty. You can place the barrel inside a bag to empty and nothing puffs up in your face, keeping you allergen free. This vacuum ticks all boxes. Exceptional. Thanks Dyson.
It Suck But A Disappointing Head.
I have long been loyal to and a fan of the Dyson brand but having recently purchased a Big Ball Allergy from David Jones I am genuinely disappointed. While build quality is all that you would expect from the Dyson, the turbine head attached to this unit is woeful, on hard floors it will not pick up anything larger than a dust particle, kicking anything larger about not leaving floors clean. The suction is good but this unit of little to no use to anyone who has a hard or wooden floor without purchasing a dedicated hardwood floor head. Given the...price point, in my view this should be included with the vacuum - the turbine head simply does not work on hard floors. March 2nd 2019 Update: Great disappointment. Don't believe the 'reinvention of the vacuum' spin. The Big Ball Kinetic, Allergy is a great disappointment. Correct me if I am wrong but I was of view that the intention of the invention is to lift dust and dirt from a floor surfaces - it fails to do so. The heads do not work well. We own the power head (supplied with the unit) and later purchased the swivel hard floor tool. The power head, on hard floors can only be described as ordinary at best. It successfully brushes dirt but takes as many as three to four passes to collect. It is also incapable of picking up a leaf or anything larger than a 10c piece - Something a 1980's hoover was/is very capable of. The hard floor head is not a great deal better, the thing struggles to pick up a very small, dry dog biscuit. As a consumer I feel the brand place the belief in their our technology ahead of form and function. The vacuum, at a high price point, does not work well and causes much frustration - a great shame as I first purchased the original Dyson some 15 years ago, and it worked. Very well. I will be shelving my most recent Big Ball purchase and will not be buying another.
Purchased in October 2018 for $699.00.
It’s good but not Dyson good
I bought this vacuum a month ago after my old Dyson broke and I was tempted by the “allergy” part of this model. My kids all have allergies so I was desperate for anything that could help. It is good but there are times when things spit out while I vacuum. Sometimes it’s because something is stuck but other times I can’t figure it out. So I have to revacum an area a number of times. I have also noticed a change in suction when it gets full. I don’t know if I’ve assembled it wrong but it just doesn’t seem the same quality as other dysons.
Very heavy going
Update: Dyson customer service is much better than the new machine. They are having machine picked up and refunding total cost. There is a 30 day money back policy.
I found someone who will repair the old machine for less than $250. Will review that service when it is complete.
Large house. Wood floors. Tribal rugs. Carpet.
Took advice of customer service woman on phone about which model to buy when very old Dyson motor burned out. Dyson no longer has replacement parts, does not service old machines. I should h...
Good suction, some poor engineering
Having had a Dyson Animal for 15 years now being held together by duct tape in parts , we decided to upgrade. Went to get an Animal but the Allergy was on offer at Good Guys and had a free multi tool set so went with it.
Pros - good suction; picks up all dirt and dust, and most dog hairs; switches between carpet and hard floor;follows around nicely;cord a good length; no filter to clean; apparently self cleaning but not really had long enough to test.
Cons - extender tube static (covered in hair and dirt all the time); lack of tools (only mad...
Very happy with this purchase, we tried but just couldn’t go past the Dyson! With animals in the house it definitely improved my allergies
The vacume is easy to use and lightweight doesn’t get stuck around corners and automatically fixes itself if it tips, perfect for our carpet and wooden floors without having to change heads, the only downside of the product would be the power cord is too short
Great vacuum, easy to use.
When I first used this vacuum after purchasing, it picked up so much dust through my thick carpets, using the turbo head.. I couldn't be happier! When emptying it, the barrel is a little bit dicky trying to push back into place as it sometimes gets stuck.. But no real issues! Usually pretty easy to empty, and it has no filter, so no trouble having to clean out filters.. If you have the money, you're better off paying for something you know will last such as these Dyson Vacuums.
This is not as good as the DC02 it replaced! It sounds like you’re towing a jet engine around the house. I have a four bedroom house,tiled and bamboo floors and the turbo head sucks up, rattles and spits out anything larger than a tiny crumb! It doesn’t come with a hard floor attachment. Difficult to maneuver. So....rather disappointed.
I hate it with a passion
This is not a allrounder vacuum. Cant do the car, cant do hard floors, Wife cant assemble. Powerhead get jammed on a toothpick or lego piece.Difficult the empty. losses suction when fuller. Heavy and does not roll well. What wre we thinking buying this junk. Worse vacuum ever owned. Doesnt pickup dog hair well Got my old Miele out of the Garage back on duty...
Sucks - in a good way
This thing is a beast. Beats every othe vacuum I have ever owned in every department. The suction is aggressive but still allows total movement. It is well built, tough but still light enough for me to throw around as needed. The accessories all snap on easily and are super effective.
- Verified purchase
The vacuum cleaner I have been waiting for
I bought this product after receiving good response from my friends. Never looses suction. Very good performance with carpets. I was specifically looking for a vacuum cleaner which has sufficient suction power due to dust allergy issues. The turbo brush attachment works exceptionally well picks up everything from floor. Felt bit heavy to maneuver but ok.
Carpet about 120 square meter and tiled floor 70 square meter. Fabulous. We have been having an in built vacuum system for 17 years and suction was horrible and Dyson has rectified everything what we have been looking for. It is easy to move around with. After vacuuming I feel that we are having a new carpet.
Great vacuum but not perfect!
Purchased the Dyson Cinetic Big Ball Allergy and have used it for about 5 months and it has been great. Suction is very strong, filterless design is great and have overall been very happy. The spinning motorhead is great especially on carpet and the additional tools are a nice touch. The bin is now easier to empty but this system is perfect. It requires a double push down which is annoying and would have rather used a mechanism simlar to the Dyson V8 with an upwards pull as opposed to the downwards push. The vacuum is also a bit heavy and does ...not follow you well on thick carpet. The plastic does also feel a bit cheap and I don't trust that it will last more than 5 years but we shall wait and see. At the end of the day, it is just another, improved Dyson with great suction but still has it flaws namely, the weak material choice and annoying bin empty design. I would recommend this only if you are able to get it on sale for a cheap price otherwise it's not worth the RRP.
Great for hardfloors
Very quiet and easy to empty once full. The fact that it doesn't fall over makes it very easy to use. The only negatives would be that the original head is not good for carpet and the vacuum gets damaged if it hits the wall. All in all, worth the money.
Good little vac
Bought this for my mum to use in her little townhouse.
Perfect size for her needs and it work really well. It's light for her to hold and take it up and down the stairs. The only problem is because it's so small and also has such good suction she has to empty after every room, depending.
She uses it on carpet and on her floorboards, it does a great job on both. The head fits just under her couch so she can finally get under there without moving the whole thing.
It doesn't seem to have the power of our old full size Dyson but I am happy to trade power for manoeuvrability.
It’s ok not as good as I hoped
Not as powerful as I hoped
Not as good as some of the older models
Bit pricey but shop around
Good on carpet n tiles
Looks good but bulky
Noisy and gets a lot of blockages. Easy to empty but flimsy sometime it can fall open without warning when emptying it
This is the perfect vacuum cleaner!
The suction power on this vacuum cleaner is out of this world!
I have replaced and gone through so many vacuum cleaners from various companies. This is because I was hesitant to pay such a big price for a vacuum cleaner. But I am completely satisfied with the purchase because it cleans all my floors (Carpet/Tiles) very well. Its so easy to empty the dust bin aswell.
Also the Dyson Warranty Service is outstanding! I accidentally dropped the Vacuum and broke a plastic screw holding the wheel on. But Dyson told me to take it to the service center and fixed it in 2 business days.
I purchased the Dyson Big Ball Allergy about six months ago. Since then we have adopted a Jack Russell dog. This vacuum cleaner really struggles with lifting dog hair. I am also disappointed with general dirt pick up compared to the Shark cleaner that I used to have. I was expecting much better performance
Questions & Answers
We have a dyson cinetic big ball allergy ... the power head has just stopped working. We have dismantled and reassembled the head and there are no blockages and there are no blockages in the machine. It still has good suction, just the power brush is not working. Any ideas?
Dyson Team ..Dyson
I am sorry to hear about this.
We would kindly ask you to email firstname.lastname@example.org with your details and our Dyson Experts will be more than happy to help in getting this resolved.
We look forward to hearing from you and assisting you.
I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?
Dyson Team ..Dyson
Thank you for your query.
In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg
If we can assist further, please just reach out via email@example.com and we will be more than happy to help.
I have just brought this today, great suction lasted about 10 minutes, it already doesnt suck very well! Emptied it and checked for blockages (definatly not, because i only vacuumed a small area). This is so disappointing! Does anyone have advice?
Dyson Team ..Dyson
Thank you for reaching out.
I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head
If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
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