Reviewer Photos & Videos
Good, but not great
We are on our third Dyson barrel vacuum cleaner. It has excellent suction, good filtration and there are no filters to clean or paper bags to fit and remove. Our first cleaner lasted 7 years and the second one we gave to a family member after 5 years. The current big ball cleaner is about 2 years old. I have subtracted some stars for the following reasons:
* the cleaner is durable if you're careful with it. I've never had anything break but some plastic parts do seem a bit flimsy.
* despite the improvement in the mechanism to dispose of the dus...
Purchased in May 2019.
motor smells and makes popping sound,cost me $180 for repair to some internal filter that can't be accessed by user.
I use this on tile,wood and carpet and alternate between the power head and hard floor tool,I purchased it nearly 4yo for around $700. It has had light use maybe fortnightly,the motor has just blown up and im taking it to dyson for a quote
Purchased at Dyson for $700.00.
I have to agree with all the other complaints on here.
Dust blowing out the back of the machine, have already replaced ( the lifetime) filter.
Collection bin is ridiculously small. The clip on the bin is totally useless and non functional. The turbo brush constantly jams. The power button jams, as well as the cord retract.
Is only two years old, if I could find the receipt I would be returning it for my $1000 dollars back.
Will never recommend to anyone.
Purchased in June 2019 for $999.00.
2nd review after owning for 6 months
I was happy at first, but its crap I actually hate it,
My machine doesn't pick up like my old vaccum (bosch) the hole to vaccum is too small, its like you have to pick up every little thing before u vaccum then it still gets blocked all the time, I have girls so I vaccum a lot of hair it always blocks the vaccum, no matter what head I have on it.
It already stopped working once already (but dyson does have excellent customer service and it was fixed)
But I just don't like it, I feel it is not strong enough suction, like I was used with my old...
Purchased at Harvey Norman for $599.00.
It has issues
I have had numerous dysons over the last 25 years. This is by far the least well designed. While suction is excellent. Yes, you have to clean the brushes on the turbo head every now and then but I have to do that on all of them. The main design fault with this dyson is that the barrel, when you want to remove it to empty it, opens up and the contents get emptied all over the vacuum cleaner and your floor. So you have to clean the machine re-assemble it and then vacuum the floor, albeit small portion of it, again. The design of this one is very much bellow par in comparison to other dysons.
Purchased in October 2019 at JB Hi-Fi.
I am so disappointed with this vacuum. It pushes the dirt around on hard surfaces and any hair it picks up from the carpet gets stuck in the brush head. I have to disassemble during and after each use to cut the hair from the brush and remove dust blocked in the tube. When I called Dyson they tried to imply that having three girls with long hair was abnormal and then tried to tell me that cleaning out the brush and tube during and after each use was the normal maintenance procedure for this vacuum. This to me is a faulty machine, but when sent ...away to test, it just came back saying they couldn’t find a fault. Is it tested on a bald bachelor? They then tried to tell me it was up to the retail store I bought it from to refund me but of course the retail store tell me it’s up to Dyson, so no one is willing to take responsibility and I’m left with a product that is totally useless to me.
Purchased in March 2020 at Noel Leeming for $700.00.
Very disappointed, not worth the money.
We bought this Dyson after having 15 years faithful service from our previous Dyson.
We are extremely disappointed with the Dyson Cinetic Big Ball Animal Pro.
The problem with this one is mostly the emptying motion. It is like some fancy designer who has never used one got the contract. The bottom flops open and the barrel moves down just enough to cover the fine mesh filter making it difficult to clean out. Then it doesn't always clip back together properly. I am also wondering for the price why did they become so stingy with the cord length. It is about 2m shorter than the old unit and never seems to be just long enough.
The current Dyson cleaners are nowhere near the quality of earlier models. I would never buy one again.
Purchased in January 2019 at Betta Home Living for $900.00.
Do Not Buy Dyson, Never again Dyson
Never again Dyson. We have exhausted our patience with our Dyson cinetic big ball animal pro. Have been loyal Dyson customers for nearly 20 years, this is our 3rd Dyson vacuum, but the Animal Pro vacuum has too many faults, extremely disappointing for a very expensive machine, one would expect total reliability, but it is definitely not fit for purpose, does not do what it is advertised to do, that is to vacuum up dog hair. We bought the Dyson cinetic big ball Animal Pro because we wanted the Dyson pet groom attachment tool. Issues include but...not limited to not picking up dog hair, the reason vacuum was specifically purchased for, just blows dog hair up in air. Dog hair sticks to wand from static, resulting in continually having to turn off to wipe hair off wand to feed into vacuum. Does not vacuum up dust and hair off dry tiled floor. Does not collect dust and hair evenly in barrel, but sticks to top of barrel, which makes emptying messy. Barrel doesn’t fully empty, the clips on the barrel don’t secure properly thus spills contents back on to clean floor requiring the floors to be vacuumed again. I have emailed Dyson to advise them of these problems, that the Animal Pro is not fit for purpose and would appreciate a refund or replacement. Dyson have requested I send the Animal Pro to their service centre, but because of this costly exercise we do not wish to spend any more money on their inferior vacuum. We informed Dyson of our loyal customer of nearly 20 years with serial no of 1st purchase of DCO5 that was recalled by Dyson in 2006 due to Electrical Safety Recall. Then we paid Dyson additional money to upgrade to Dyson DC23. But Dyson are not interested in repaying out loyalty, but intent on insisting we return the Animal Pro for servicing, despite the faults not being serviceable. Dyson have forever lost our custom, we will now be replacing with another brand.
Purchased in May 2018 at The Good Guys for $800.00.
Another bitterly disappointed Dyson customer...
Oh Dyson what has gone wrong! I had one of your first vacuums for many years and loved it! Sadly it died and I replaced it with this model. I am so very disappointed! The barrel never seems to close properly and I am forever having to use my stick Dyson to clean the mess that falls out of this vacuum. It is messy to empty. My carpets never feel like they are properly vacuumed and the carpet head does not have the range like the old vacuum. I have to continuously empty the barrel just to feel like I am getting some suction. I've rung a couple of...times only to have to wait for a long time to be told that others love this vacuum. Well I dont! I have been a loyal customer for many years, and we own a number of Dyson products. I will never buy another Dyson product. I'm not sure what has happened in the Dyson company for it to put out such a disappointing product. I can only assume Dyson has been sold to a bigger company so once again we see greed before customer satisfaction.
Purchased at Dyson.
I paid $700 (on special) for this cleaner which was delivered in January 2018, I had an early model Dyson which was very loud but a great cleaner. A part broke but because of age of cleaner, replacement part not available. When we release the barrel on the new cleaner to empty it, it spits the contents on the floor. When the barrel is less than half full, the suction dies alarmingly and the cleaner has to be emptied. The cleaner is still under warranty but frankly I would prefer my money back. So disappointed! The cleaner is used on carpet and tiles. I bought this one as we have a cat. It does pick up the cat fur extremely well. But when you have to keep emptying it when it is not even half full, it is not worth it.
Purchased in January 2018 at David Jones Online Store for $700.00.
So Disappointed! Wish I'd read the Reviews!
We had to replace our beloved Dyson pull along recently which had lasted us over 8 years. We decided to splash out and buy the most expensive model expecting great things. To say we were disappointed is a huge understatement.
When I vacuum the turbo head is so close to the ground that it pushes the dirt instead of sucking it up. If I can get over it it sucks some up and then the rest comes out the back. The turbo head spins so fast it is constantly flicking out dirt. I have to vacuum the same piece of carpet multiple times and then it's still...not clean. This happens on both carpet and tiles. The opening latch on the barrel is not great and the barrel has opened all over my floor before I could get to the bin. Also the flap which opens to empty the vacuum does not clip on properly and you really have to push it hard to secure it. I imagine it will snap off soon. I have contacted Dyson about this vacuum as I have taken videos of it 'vacumming'. Waiting to hear back. Lesson - read reviews first!
Purchased in June 2019 at The Good Guys Physical store for $800.00.
Motor burnout after 3 years.
This is our second Dyson barrel vac. First one burnt the motor out after 7 years.
Purchased this supposedly bigger and better and more expensive machine 3 years ago. Motor has burnt out once again.
We have a Dyson handheld that gets more use than this and has had no issues.
I guess you don’t get what you pay for.
Purchased in June 2016 for $700.00.
- Cinetic Big Ball Animal Pro
Suction is amazing
I have 2 hairy pets and this product is a life saver. I have used 2 different brands before buying this in 2017 when my fist bub came along and I needed something that does the job properly since the animal fur was in the air!! and 3 years later still in good working condition and the only downside is that the smooth rotation stops when my hair gets stuck in the thing. overall, pretty good.
Purchased in May 2017 for $800.00.
This vacuum cleaner is horrible. it has ruined my wife’s birthday because the unloading mechanism is so sensitive that it dumps the contents on the floor. The bin is so small that we have to reach in to clear hair that is not dislodged by the opening mechanism. Dyson are trading on their goid name and we paid a premium for it. It is definitely not fit for purpose and we will be seeking a refund
Purchased in April 2019 at David Jones for $900.00.
Use it almost every day. Great suction. Very rarely gets blocked. Easy to empty waste with push button release. Easy to pull around house and get into tight nooky and crannies
Purchased in April 2018.
I want my old Dyson upright back!!!
Previously had a Dyson upright, decided to upgrade as a xmas gift for the house 2 years ago. From the moment i used for the first time I disliked the new dyson ball. The pipe/wand and attachments are flimsy, and feel very cheap. Im always weary not to put to much pressure on them in case they break. I feel the older model upright Dyson did 100% better job and would revert back to an upright if they still made them.
Purchased in December 2017 at JB Hi-Fi for $999.00.
Id rather invest in a kirby
Bought this product nothing compared to the kirby I bought in 2005 and guess what the kirby still works and sucks everything in its path.. too bad kirby on sells door to door....
Purchased in February 2019 at JB Hi-Fi for $999.00.
Dyson Cinetic big ball animal pro.
Seriously disappointed in this vacuum considering how much it costs.
The suction is not very effective (despite emptying the barrel before needing to).
I feel like it just moves the crumbs around the carpet as opposed to vacuuming them up.
My old Hoover did a significantly better job and it was literally half the price.
A few positives about this machine..
1) The vacuum always remains upright (due to its ball shape).
2) Comes with lots of attachments for different uses.
3) The vacuum hose never kinks.
Worst ever vacuum I've ever brought
Firstly, the cleaning shut lid. Its so easily come undone the moment you pick the barrel up to go empty the dirt content.
the power suction is weak, the noise it makes is too loud, it doesn't pick up fluff or animal hair first go but 3 to 5 times over the same area before you can't see any fluff or hair, the connectors holder doesn't stay where it is but slides down the extension handle or pipe and it so easily get clogged up which is disappointing since you have to constantly stop and clean it before you can continue your cleaning.
- Cinetic Big Ball Animal Pro
I had a stick vacuum by dyson and loved it until it died, so decided to go out on a limb and purchase the dyson animal pro big ball cinetic for $959, had to convince partner it's worth the investment. Wow I was so very wrong.
After a few months, the wheel came off, sent back to them and it was repaired under warranty.
Then a few months later the retractable cord wouldn't go back in. So wasnt off too a good start. Then the turbo head brush came off in pieces, spits food back on hard floor,
Overall extremely disappointed. I blame myself for t...
Questions & Answers
Our Dyson big ball animal pro is only a couple of months old. The power head spins but doesn’t pick up anything on the carpet , I’ve removed any fluff or anything around the roller. The normal head works fine on hard floors.
Hi Barb, thank you for your question and we are sorry to hear that you are experiencing an issue with your machine.
Our machines carry a 2 year Dyson Guarantee and we will be more than happy to help resolve this for you. We do require more information and we'd kindly ask you to please reach out to our helpline via phone, email or live chat through https://www.dyson.com.au/support/contact-us.
Where are the filters
Your Dyson Cinetic Big Ball machine features Dyson Cinetic Science which means it has no filters you need to wash, replace or change. Just empty the bin when the dust reaches the MAX line to ensure it performs as it should (you can see how to do this here: https://www.youtube.com/watch?v=FDs8l7msca0)
While there is a post motor filter built into the ball, this filter is designed to last the lifetime of your machine with no need for maintenance.
If we can assist further, please get in touch with our Dyson Experts via firstname.lastname@example.org, we are happy to help.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Hi , I have a dyson cinetic big ball which has started blowing lots of dust out the back of the ball. The filters appear to be clean. What do you think is wrong with it and how do I get it working properly again. It is less than a year old.
We certainly wouldn't anticipate your Cinetic Big Ball machine to expel dust from the exhaust of the machine.
Please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting with a resolution.
Ours has started doing this too, lots of dust blowing out the back. I will also try calling Dyson for advice.
Ours is doing the same!!! Will have to ring them as well...
|Category||Barrel Vacuum Cleaners|
|Cord Length||6.6 m|
|Suction (Air Watts)||250 AW|
|Manufacturer Warranty||2 year(s)|
|Release date||Apr 2016|
Visit official website
- MPN: 36262390
- GTIN13: 5025155024003
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