Reviewer Photos & Videos
- Cinetic Big Ball Multi Floor
The worst Dyson vaccum ever?
The bin unclips itself constantly after being secured and after you've spent a good hour vacuuming the house it dispenses it's load onto the floor without notice...so, you have to vacuum the mess up twice. This is one of the worst design flaws i have ever seen and i had exactly the same issue on a V6 stick vacuum too. will never buy a Dyson again after this!
Purchased in March 2021 at JB Hi-Fi Retail Stores for $499.00.
- Cinetic Big Ball Multi Floor
Fantastic suction but thats it
The vacuum cleaner cleans wooden floors reasonably well though I do have to go over it more than once. I have to constantly lift and replace the floor tool as it is difficult to turn. The floor tool and the hose and connections are bulky and difficult to use, all very unintuitive.
Even with holding the (less suction clip) the suction is so strong cleaning carpets it is a fight from beginning to end.
I have already had the dust bin replaced as the tiny clip that holds it shut didn’t work, the new dust bin still has difficulties not popping open when I remove it for emptying.
I have so disliked using it I’ve vacuumed far less than I normally do.
I would not recommend this vacuum cleaner.
Purchased at JB Hi-Fi Retail Stores for $599.00.
Is not suitable for all floor types, despite the advertising saying so
This vacuum doesn't work on carpet at all - it leaves large clumps of hair and dust in its wake. I have now been told by support that this cleaner is not suitable for carpet, despite the website stating that the cleaner works on all floor types. Very disappointed at what a waste of money it has been - I am now looking at selling it and will buy another brand. The ball is also heavy and needs to be carried over wooden floors so it doesn't leave any scratches.
Purchased in October 2019.
Always had Dyson in last 20years and am disapointed
You take the barrel off every 2nd time and it opens on the floor, I make sure it's clicked in properly ( base to barrel) but it still does it. Is there a fix for this ??? any help would be appreciated
Purchased in September 2018 at Harvey Norman for $499.00.
- Cinetic Big Ball Multi Floor
Not a good choice
Too heavy and cumbersome to move. End up carrying it around the house - which is not ideal. Worst point is that it does not actual suck up the dirt. It kind of pushes everything around and ends up with in clumps, which I guess is easier to pick up. I have no idea why people rave over this brand. Could not be more disappointed.
Purchased in September 2020.
Scratching My Timber Floors
The suction is quite good on the vacuum cleaner and I like the fact that it is quite compact, however, it is scratching my timber floors and I can no longer use this vacuum cleaner on the timber floors which make up the majority of the flooring in my house.
Purchased in January 2017 for $699.00.
Great suction, but starts to leave scratches on wooden floor
I have this Dyson for quite a while now, but since a few weeks it leaves a scratches on my wooden floor.
It looks like the shoe cover below the MuscleHead has become too thin to not make the whole head run without rubbing the floor and leave marks.
Even after putting the head on the minimum suction, it still leaves mark.
I end up not using it anymore. That's a shame because it's my first Dyson.
Dyson that didn't live up to it's claims.
I had my Dyson for about 3 years. From the start, I wasn't a fan with my Dyson. I hated cleaning the dust bin. The dirt would stick to the top of the unit. I would have to pull the dirt out and tap it to shake the fine dust out. The dirt at the top of the unit would stick and I would have to rub it off. Recently the suction power has weakened, almost to no suction at all. I empty the dust bin after every use and I still experience loss of suction. It's messy and unpleasant to clean the dust bin. My Dyson was a disappointment and didn't live up to it's claims. I'm going to buy a different kind of vacuum, that I don't have to work so hard to clean.
Purchased in March 2017.
Doesn’t work well for cars and carpets
I found the suction very poor, does not get the sand off the car carpets and mats easily. My old Electrolux was far better for less than half the price. Also on carpets, it does a poor job with pet hair, it just gathers them into a big ball of hair in front of the head. Very disappointed and planning on returning it ASAP
Purchased in June 2020 at Costco for $499.00.
I used this vacuum for carpet dan floor wood also tile.
Works good and suction.
Its still good until today after 3 years.
Most product dying after 2 years of using.
Worth the money.
Purchased in June 2017.
Purchased the Bigball multifloor after the old Dyson DC37 finally stopped after years of faithful service. Thought I'd upgrade to a better machine with this unit. Wrong!
If it's called multifloor why is it not good on carpet? Suction is great but the stupid pneumatic head is a waste of time and useless. It just leaves a clump of dog hair either in front when pushing or behind when pulling.
Contacted Dyson and was told I could buy another more suitable head for $140.
Why would I do that when I've just spent $500 on a "multifloor" vacuum?
Save your money and buy an old 37, wish I had.
Purchased in May 2020 for $499.00.
Design disaster do not buy
The multi floor head is a constant struggle. It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I have ever used this thing lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is not possible. You have to lift, place it in position and pull heavily towards you.
The top handle is downright stupid. because it is a loop above the tube, it twists your wrist badly.
Purchased in July 2016 at Harvey Norman for $690.00.
Works great on tiles, struggles on carpet floors. Has anyone else found it just doesn’t pick a great deal up on carpet floors? I have tried all settings and find I am constantly picking up after it like I do for my infant child. I’ve previously owned older model Dyson that worked great on carpet. Disappointed.
Purchased in January 2020 for $500.00.
The musclehead of this vacuum cleaner is total rubbish - ridiculously designed. We have had other Dyson vacuum cleaners which were well designed, but this one really "sucks." Suction is so great the muscle head sticks to the the carpet and scratches the polished floors even on the low suction setting. It's not called a "muscle head" for nothing!! So brutal to move - needs to be more like a hovercraft than a limpid clam. The designers certainly need to go back to the drawing boards. Meanwhile here I am cursing and looking for an alternative head with bristles instead of hard plastic ribbing.
Purchased at Harvey Norman for $700.00.
Going away from basics - a failed model
This is my fourth Dyson vacuum and it has been disappointing. I have now used it for about 8 months and so its not based on just an initial use. It appears that Dyson has focussed too hard on creating more and more suction and not enough on ergonomics and user friendliness. The multi floor head design is poor requiring a lot of physical effort to use on hard floors and downright impossible to move it around on carpets and this is on the low suction setting! Vacuum cleaners are supposed to be manoeuvred with little effort and not become a gym ...session. My first Dyson (DCO8T) was probably the best Dyson I had and it has been progressively downhill since then. I have been advised that there is another attachment head that I can purchase for $135 but surely a $700 vacuum cleaner should work well with its default attachments. Lets not even go to the issue of models having different sized attachments so you can't use previous attachments with the newer models or the canister emptying latch being so flimsy as to becoming almost a no-touch opening device.
Purchased in June 2019 at David Jones.
Nothing to fault! Amazing!
i use this vacuum daily on a number of floor types, wood and tile being the main two. It has never let me down. My family have been customers of Dyson our entire lives and refuse to use anything else. There quality is amazing and dealing with complaint, purchases or anything else is always smooth and a positive experience.
Purchased at Harvey Norman for $500.00.
Not worth the money
Very disappointed with the overall quality and performance. Not enough variation in suction. Emptying the canister is not easy and has often clicked open as it is taken out of it's holder. The on/off switch is too small as is the cord rewind. Vacuum rod is too large and difficult to use. Attachments are poorly designed for the purpose intended.
Purchased in October 2019 at The Good Guys for $499.00.
Was initially happy with this cleaner. Had issues with the multi floor head after about 12 months of use, it kept lifting off the floor and losing suction. Dyson kindly replaced the head, but with a different one, not the same as came with the purchase. Whether its the new head or not,bit seems to have loss suction, skims over the floor without picking up dirt/dust. Have previously been a Vax user but went with a Dyson on friend and family recommendations. Should have stuck with a Vax.
Purchased in August 2018 at JB Hi-Fi for $499.00.
Not as good as my original Dyson
My first Dyson nearly 10 years ago was amazing, this one is still good on hard floors (where I could use a broom) but a real struggle to get carpet clean. I have to scrub the carpet then often pick up a ball of fluff or kids hair my hand & feed it into the suction. Its mildly better than my $70 Aldi special but nearly 10x the price. No its not blocked just ineffective on carpet. Surely I dont have to spend 100s extra on an animal head to actually pick anything up from the carpet? I persisted for 3 months as I was so excited to have a Dyson again but now I just want my money back and a vacuum that works on carpet! Oh, and emptying it is a nightmare, dust everywhere from the cheap plastic release button that often gets stuck!
Purchased in September 2019 at The Good Guys for $499.00.
Disappointed as there is a filter in the apparently filterless vacuum!
This review is not an attack on Dyson, just simply stating fact that there is a major and hidden design fault within this vacuum cleaner.
On a positive note, the vacuum works well when new, great suction and good range of tools!
However, after a while (12 months) the machine started to smell like burnt dust and was literally blowing dust out the back of the motor vents so much so that the air is hazy from suspended dust. Externally everything looked fine and being apparently "filterless", we couldn't see what the problem was. So, I pulled th...e machine apart as it was blowing so much dust that it was unusable and completely unhygienic. And I found a FILTER! YES, a FILTER. There is a disposable paper element filter that is supposed to trap smaller particles between the vacuum cylinder and the motor. This filter was entirely blocked and split so was therefore blowing huge amounts of dust out of the motor vent (see images). The filter looked as though it had been sucking ash, but it hadn't, just blocked with dust.... The vacuum has only ever been used on carpet and floorboards (before Dyson responds that the machine has been used inappropriately). We have a workshop vacuum for 'bad' things and ironically, the Karcher workshop vacuum has ended up in the house as the Dyson isn't useable...... So then off the the Dyson Australia parts website to buy a replacement and nothing was shown! I have now found a replacement filter for $69.00 which the website even states that "If you think that there is no filter in your Dyson Cinetic Big Ball vacuum cleaner you are wrong". And interestingly, the Dyson website states that "No dirty filters to wash or replace" which is simply not true. It would of have been very easy for Dyson to allow the filter to easily clip in and out, but instead c. 19 screws have to be removed to access the filter. Why did they do this when in the past, their vacuum filters were easy to access and washable? I have noted that a number of the other reviews on this site that state that the machine smells or is blowing dust. Dyson have not once responded with a simple solution of replacing the filter, simply contact customer service. Why when there IS a filter and it's a very simple solution or is this simply avoiding admission that a $600.00 vacuum has a fault? Anyway, I have ordered a new filter (the one that doesn't exist) and will see how long it lasts......
Purchased in April 2017 for $550.00.
Questions & Answers
I purchased my Dyson cinetic big ball vac in Feb .I am having trouble with the 360 swivel head it keeps clicking out of its place like it is broken it doesn’t seem to lock in . It makes it then impossible to vacuum ,The suction is also extreme and makes it very hard to push on carpet leaving balls of fluff. I do not have pets so no excuse for a lot of hair on my floor, Please advise as I am extremely disappointed
Hi Cindy, thank you for your question and we are sorry to hear this is happening.
Please be assured our machines come with a 2 year Dyson guarantee, we'd recommend to reach out to our helpline via phone email or live chat through https://www.dyson.com.au/support/contact-us.
In regards to the suction one of our experts will ask you a few questions regarding your flooring and provide you the best resolution moving forward.
I have the Dyson big ball multi floor, when I use it on the timber floors it is leaving a rubber streak everywhere.
It looks like scratches but when I rub it comes away. I can’t really walk around the whole house afterwards rubbing off all the marks. I’ve tried adjusting the suction.
Has anyone else had this problem?
Thank you for your query.
I am sorry to hear you are experiencing rubber left on your floor. This is certainly not what we expect from any Dyson machine.
We would kindly ask you to email email@example.com with your details and our Dyson Experts will be in touch and happy to assist.
We look forward to hearing from you and assisting.
Hi I am having trouble trying to find a head floor brush for this vacuum. Any suggestion where to find one?
Thank you for your query, we are happy to help.
While the Musclehead included with your machine will work across both carpets and hard floors, should you prefer a separate hard floor tool please be assured there is one available. To order, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EDST.
We look forward to hearing from you and assisting.
|Category||Barrel Vacuum Cleaners|
|Cord Length||6.6 m|
|Suction (Air Watts)||250 AW|
|Manufacturer Warranty||2 year(s)|
|Release date||Apr 2016|
Visit official website
- MPN: 214890-01, 300278-01 and 36262389
- GTIN13: 5025155023983
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