Reviewer Photos & Videos
- Cinetic Big Ball Animal
- Verified purchase
This product is strong and has lots of little pieces that can help me with my vacuuming. I bought it mainly for my cats hairs on the sofa and it does that so good.
A very well made, high performing vac that's worth a look if you want mains power - and can use all the accessories.
Pros - Excellent performance, quality build and finish, comfortable and efficient to use, large capacity dust collector, wide collection of attachments that work well if you have a use for them...
Cons - ... but up the already premium pricing unnecessarily if you don't. On/off switch on the small side and potentially fragile for tapping with your foot, hard floor head is missing the retaining notch to hold the wand and hose upright on the vacuum itself, reasonably heavy to drag around the house, two-year warranty seems stingy.
Bottom Line - ...A well-made, great performing unit that's worthy of its price if you need a regular mains powered vacuum cleaner over a wide variety of surfaces and furniture - but a cordless unit might be a more convenient option if you don't need endless run time. -- The Cinetic Big Ball range is Dyson's current take on their well-known - some might say iconic - cyclone-style bagless/filterless barrel vacuum cleaners. The Animal+ model is an up-spec'd offering with an emphasis on dealing with pet hair, hence the extra accessories and the corresponding higher price.
Ambassador review: it's great ! Just like the last one.
I was sent this new Dyson Animal+ to review. Conveniently, I already own the previous Dyson Animal model, which may be useful for those who may already own one and are wondering what has changed. I was quite excited to do the comparison, knowing full well it would either be very interesting or it wouldn't be very different at all and that very much turned out to the be case.
Aside from the purple, faux-anodised coloration, the product appears almost exactly the same, on first impression. The differences are very few and far in between and the ...only one I can detect is that the power and cord retraction buttons are slightly larger - that's it. The following is identical: cord length, attachments, stick length/size and the bin is a mirror image of it's previous model, also. For those who have not used a Dyson before and have been deterred by the price-point, I don't blame you in the slightest. Make no mistake, this is a pricey unit at around $750. That said, given the service life of our previous model (over 3 years now), I would absolutely buy another. If it broke within a year then that would be a deal breaker. In a nutshell, the Dyson Barrel vacuums are very, very good. I live in an apartment - all carpet. It's a never-ending challenge to keep our carpets clean and I when I got my first Dyson I was extremely happy with the performance - I still am, which is why I am also very please with the performance of this new model. As a comparison, there is little to no difference in performance between the two. I can't be sure, but I believe the new model is slightly (and mean, very slightly) more quite than the old, but that could be an old vs new thing. I did note that both models use the same "turbine floor tool" (aka - the big brush head that moves and whines, but cleans exceptionally well). This tool is generally great, although our older model now occasionally makes very high pitch, irritating whining sounds when being moved backwards and forwards. I'm not sure if that's due to material suck in the rollers (I have tried cleaning them out) or if it's just that there is a design issue. Given there is zero visible evidence of change on this attachment, I would expect this new model to also have this flaw as time goes on. The other slight irritation is that, in order to remove the spinning brush from this workhorse adapter (because hair will get caught in it), you need a 10 cent coin or something similar to remove the cover on the side of the unit. I would very much like to see a change here that is tool free if possible. Likewise, the bin on both models are indistinguishable, visually, bar superficial colouration. In my experience, this will be generally a good thing - but expect two issues: albeit rarely, you will pop out the bin and it will open unexpectedly. This largely points to incorrect re-installation after cleaning, however, it's not just that. Once you empty the bin (and yes, expect to have to put you hand into the bin to remove jammed up carpet fibre and bits and bobs) the challenge begins to secure the bottom of the bin back onto itself. I often find myself having make multiple attempts at this primarily due to the rubber seals not evenly locking onto the plastic circumference of the bin. All the while, exceptionally fine dust particles are spreading around and getting up your nose and causing wonderful sneezing - it's the price you pay for a vaccum that literally sucks up the finest crud from your carpets - and, it's a price I pay gladly. That said, there is room for improvement in the bin design and I would also like to see improvement in caching the finest of the dust so it doesn't get a chance to aerosolise around the room. The only way to get it out to get the bin multiple hard whacks - which really doesn't help your cause for preventing a dust storm. Overall, I would love to give this a 5 but I know that Dyson can do better and I expect that they certainly will as product development evolves. That said, I would rate this vacuum above all others I have used in the past and I would buy one again.
Perfect for those with carpet and shedding pets
I was very excited to receive this unit for testing from productreview as 1) I have two kids and a dog who sheds HUGE amounts of fur year-round, and so we use our vacuum daily, and 2) I've never had the opportunity to use what could be considered a higher-range vacuum cleaner.
As soon as I received the box I set to work on unpacking and assembling the unit straight away. Assembly was pretty straight-forward and after having a look at all the parts, it was easy to get everything together; I didn't need to consult the manual. One of the first th...ings I noticed was how solid and slick all the parts feel. I like the way everything neatly and easily clicks together, and swapping one attachment for another proved to be quick and simple. The cord is also very long -- much longer than on other vacuums I've owned -- and in my smallish three bedroom house I'm able to vaccum the loungeroom, three bedrooms and kitchen before having to switch plugs, which is pretty awesome and feels like a massive time saver. We don't have carpet in our house (although we do have a couple of large rugs; more on that later) and so I was mainly using the hard floor brush attachment. The unit glides smoothly along the floor, rights ITSELF if it gets knocked over, and picks up dirt, dust and fur easily. I've found the design also makes it easier to avoid accidentally picking up larger debris which might inadvertently clog your vacuum, so that was a nice plus for me as I tend to do that quite a bit. I did notice that when emptying the vacuum of dirt the contents look somewhat different to what I'm accustomed to. There appeared to be a lot of finer, almost dust-like, dirt there which makes me feel as if I'm getting a deeper clean on the floors. We also have two long rugs leading from the living room to the kitchen and trying to vacuum the dirt and dog hair from the (black) rugs using our older Kmart vacuum has been a bit of a nightmare; our dog has light fur and it really sticks. Using our other vacuum cleaner on the rugs, it just won't budge on the fur. With the Dyson, I was SO impressed by the carpet attachment (on a side note, please don't stick your fingers anywhere near the head while using the carpet attachment; it really hurts!) on the rug. Picking up the dirt and dog hairs, which really cling, was an absolute breeze and left our rugs looking as good as new. If you don't have a shedding pet, and don't use your vacuum all that often, a lower range vacuum would probably do the trick for you. If you're a daily user like me, have carpet and heavily shedding pets, this could be a really solid investment for you. I was left so impressed by the performance of this vaccum on our rugs and if clinging pet hair around the house is an ongoing issue for you, I'd definitely consider looking into this vaccum as an option; it doesn't disappoint!
Sturdy and reliable vacuum with good suction
I was very excited to upgrade my existing Dyson V6 Slim cordless to this model because I was slowly loosing patience with the short 20 minute runtime of the V6 Vs 3 hour charge. So I felt that going to a corded vacuum would be a massive improvement.
I have to say I was really pleasantly surprised. The number of attachments and heads that come with this is just phenomenal (compared to the couple that came with the V6). Dyson have really made a vacuum that suits everyone, there's a head for carpet (my primary usage), hard floors, animal dander/ ...hair, a regular long piece, a stair piece and also a few others so it feels like value for money. Setting it up was straight forward and as a previous Dyson user I had no issues, the tube has an extension at the bottom which allows further reach of up to around 50cm - this is great as I have a bad back and I don't like spending a lot of time bending over (vacuuming with back straight). So I got very excited to plug it in and see the difference, as presumably this would have more umph as the power is from the mains rather than battery. And it definitely lived up to this expectation. Testing out the suction in motion appeared to be stronger than my V6 and the sound was nicer - more deeper than a whining, higher pitched noise. I love the 'ball' feature, it actually works, my hubby tried kicking it a few times and it kept rolling back. One other thing I like about this compared to my V6 is that it doesn't have a filter. Recently my V6 started pulsing, where it would only suction for a few seconds then stop and re-start. I had no idea what was going on, so I went on YouTube and realised that the filter needed cleaning - did this and it started working as normal. So it's nice this doesn't have a filter so avoiding this issue. My two gripes with the machine however, is the weight and bulky-ness. It is fairly heavy to lug around the house over a carpet and carrying it by hand is a bit tedious. It's also fairly bulky compared to my V6 which is just a stick and can be stored easily, this one has to have a dedicated space, so it's not ideal if you're tight for space. On the whole I am pleased with this vacuum. It gives a fresh clean of the carpets and it is easy to empty and holds more dust than its predecessors. If they could make a 'light' version of it I would be over the moon.
A solid performer that apartment owners would love
Disclaimer: I am a Productreview.com.au Ambassador and will be reviewing the unit provided to me by Dyson.
Let me set the scene for you. We are what you’d call a house proud family. We regularly vacuum, disinfect and tidy. We live in a large three-bedroom with both tiling and carpeted areas. We also have a three-year-old boy who, typical of three-year-old boys, is not so house proud.
Our current vacuum cleaner is a Miele barrel vacuum that we purchased about 2 years ago. This is our second Miele and we’ve always found them to be very solid p...erformers. We also have a small Dyson handheld but only use this for spot cleans due to the limited battery and waste capacity. My wife works in retail and has access to the previous Dyson Animal model at work, so I had the opportunity to compare and see where the Animal+ improves. So now that we’ve established that I’m no stranger to vacuums, I think it’s important to establish what questions I had of the Animal+, what my expectations were and the kinds of performance criteria I would be evaluating: • How does it perform in real world scenarios? • Is the build quality up to scratch?
Highly recommended for homes with fur-babies!
Dyson Cinetic Big Ball Animal+ Vacuum Cleaner
This my first my first review, and first time with a Dyson so naturally I was keen to experience one of these for the first time. It was a bit of an anti-climax when it arrived as I had hurt my back a couple of days earlier. So as keen as I was to test it out, I was worried about being able to actually use it!
Anyway, a little background. Our house is two storey, tiled living downstairs and carpeted bedrooms upstairs. We have two VERY cute but VERY fluffy Ragdoll cats that ...
Most disappointing product I’ve ever bought
When my old Dyson needed replacing I didn’t hesitate to replace it with another. However, this has proved to be a very disappointing and frustrating choice- so much so that I felt compelled to submit a review for the first time. Although it works well enough in hard floors and us easy to clean I find it useless on carpets where it all it does is ‘blow’ rather than actually suck especially when it comes to fluff or heavier pieces of dirt. In the end I have to vacuum a very large carpet area with the ‘stick’’ attachment. The carpets never really...look clean. I don’t look forward to vacuuming and find it very frustrating. Even when it does suck it may come after repeated attempts of trying to pick up the same item of dust / dirt and then mostly blows it back out. Yes Dyson I have checked for blockages.
Bit of a mixed bag
As a product ambassador, we DO get very excited to try out new products, however, our standards are very high because we are fussy and usually by top notch home electrical equipment and as such, want to be impressed before we start jumping up and down with excitement. This is our 3rd Dyson. Why? 2 Reasons, really. It seems to be the market leader when it comes to bagless technology and our first one is a really old model. Still works, but not the greatest thing since sliced bread, as it was our first Dyson purchase and we bought a relatively in...expensive model (if indeed you can put that term in the same sentence as the brand name...?) the 2nd Dyson is one of those fancy sticks that charges on the wall in our laundry and you can grab it and quickly vacuum up any unfortunate bits and pieces from our 10yr old or young dog, which IS a small inside dog. Anyway, where was I...? Oh yes, the Cinetic Big Ball Animal has some very clever features compared to our old machine. To start, I noticed it was much easier to manoeuvre and the suction was better. We have nice carpet upstairs that kinda looked clean, but as soon as I ran the Dyson over and did just one Bedroom, 1/3 of the cannister was full with hair, dust and God only knows what. (Don't tell my Mum.) The power cord is a decent length and the whole thing is ergonomically designed, so it's fun to use. Any negatives? Well yeah. It's not that quiet, it takes up a lot of space when stored and there is not even a nice drawstring bag supplied for storing the 3927293 gizmos that come with it. The power lever is tricky and not the best shape in the best position to operate, but overall, these are very small gripes and the quality of the cleaning including the super powerful suction and overall ease of operation by far outweighs them. Is it the perfect unit? Nope. But it's better and more convenient than anything else I have seen or used in recent memory. Dyson is on the expensive end, but then there's hardly any competition that has all of those features rolled into one.
Mostly good but some area for improvement
This is a review from your average household user, so I wont go into the technical side about the vacuum.
We have an antic vacuum cleaner that still uses bag, which is a nightmare to purchase and replace all the time. We also have a bag less stick vacuum that does the job easily but has a very short battery life and takes forever to recharge.
We were very excited to start using one of the latest Dyson Cinetic Big Ball Animal+, which looks very fashionable and high tech. It was well packed in the box. There were so many parts, which we did ...not know what they were for. The instruction booklet was really useless as it has hardly any information inside. For someone who had not used this type of vacuum cleaner before, it was a bit overwhelming. Had to call up the Dyson support and had them emailed me further information about how to extend the hand held stick and what are the different replacement parts were used for. This would have been a problem for someone who is perhaps older and does not use Internet. The instruction booklet should provide sufficient information for all new users. Here are the points about my experience of using this particular product: Pros: • Well know brand, support help desk available to assist
A Great Vacuum But With Mixed Feelings
Opening the Dyson gives you an impression of quality and attention to not using Styrofoam which is always good for the environment and the packing down the delivery box. All the plastics have a quality feel and look with the iridescent canister top looking really special. Everything is included with the Animal + that you could want for for the average pet owner as well as a dog brush that seems like a good idea, only if your furry friend is not afraid or excited by the sound of the vac. My pet couldn't sit still long enough to have any real use...from this. I have mixed flooring in my home being carpet in the bedrooms and tiles throughout the main part of the house. I previously had the DC54 and have experienced the previous version of the Cinetic Big Ball and so have had the opertunity to see the areas where the Dyson engineers have mad some mistakes and over engineered some areas and under engineered others. The DC54 had better tracking and ability to be pulled around corners due to the front V shaped sled front wheel assembly , I find this unit is really had to pull around a door jam due to the shape just in front of the dust canister. Although the new unit can self right perfectly fine, I would prefer the better tracking ability of the previous model. The articulated handle is a perfect example of over engineering for no good reason. the previous handle was just fine in all situations and now the extra weight just adds to the fatigue in the wrist area we didn't experience before. I even find some instances that the telescoping handle part near the hand piece is working against me and is quite annoying. Maybe some people like to vacuum the ceiling every time they vacuum ... I don't ? Not that the previous version was any problem when vacuuming things up high. The dust bin is greatly improved and was needed and there was lots of reviews in this area. I did find that they had made some effort to remove the cup part of the canister door to provide a flat surface for dust to fall into the bin when emptying, but I feel that somehow this has changed the dynamic of the airflow in the canister encouraging hair and dust to group up on the metal dust shield in the center of the canister rather than pushing the dust down to the base of the canister like my previous cinetic big ball. This made it a bit of a pain to pull pet hair from the silver grill when emptying. The only other thing they have missed is the flimsy little clip that holds the lid on , quite often the latch on the previous version would come loose and if you don't grab the bin from both ends the bin opens itself all over the vacuum. My Mum also has the same previous version of the cinetic big ball vacuum and I have had to go and clean up the mess for her on several occasions...lucky I have an extra vacuum on hand to clean up the Dyson mess. Even though inspecting this part of the vacuum shows no real change to the design, maybe they have strengthened the plastic used as over the last month this hasn't happened to me yet? I just feel there should have been some sort of a positive locking mechanism for the lid rather than this small clip that seems to just hold on. Of the attachments offered, they all operate as intended although I wish there more bristles added to the combined crevice soft brush tool, the sparse amount on the tool doesn't stand up to heavy cleaning tasks like car cleaning and the like. There is an additional car cleaning kit avalible and maybe this solves thte problem although at this price point I wouldn't expect I would need to rush out and by additional attachments. The turbine head for carpet is a standout and gives a great deep clean that I don't think could be matched by the competitors. the design is easy to clean and works great every time. The hard floor tool is a bit of a hit and miss as it does have the tendency to push sand and other items around the floor rather than sucking them up. This takes some getting used to but its not a deal breaker. There are some extra things added to this unit that were not needed but the issues above are the main ones. There is no figures published about filtration and this is a bit of a downfall if you are an asthma sufferer, not that emptying any bag less vacuum over a bin is good for anyone with allergy issues . I feel there are some extra work to be done on the bin design and the handle, as well as publishing the filtration expectation of the unit. After saying all this, I would recommend the unit to people who are aware of the issues around bag-less vacuums in general.
Excellent vacuum, really sucks!
As a Product Ambassador, full disclosure this product was provided by Dyson for my full review. As with all my reviews, I'm concise, fair and most importantly, unbiased. I believe in letting others know what they may be getting with their hard earned money. The good, the bad and the ugly. I've found extremely long reviews, people may skim, too short and they don't get enough info. I hope this will help you make that decision to purchase.
Having not been a biggest fan of Dyson in the past, this Cinetic Big Ball Animal + was surprising, in a g...ood way! First it includes many, many attachments, far more than any other canister vacuum I've owned. Each has a different purpose and some even have a dual purpose which is a great space saving detail. Now there is no where to store all the attachments which is why I've deducted 1/4 of a star. While they all work well, they can be easily lost unless you keep everything in a bag near the vacuum. There is one clip that you can attach two tools to, and this attaches on the main "wand". Suction was excellent and it was surprisingly quiet from what I remember what Dysons were of the past. It's quite lightweight and easily manoeuvres around anywhere and a nifty feature is if it topples over it automatically tips back to the proper position. A cool feature which I will attach video. While over all quality is quite good, there is quite a lot of rather thin plastic which make me wonder long term durability. This subtracts 1/2 star as the main wand is plastic where many in this price class are metal tubes. I do love how it empties now, as it's a quick easy affair with rubber "squeegees" that cleans off the main part inside the dust. With an older Dyson cordless, lint and such sticks quite badly to this and you need to manually brush it off. So this new way is excellent. The cord is long reaching and it's easy to clean with minimal changing of a power point. The brush heads for both carpet and bare floors work great, using mostly the hard floor tool. I also tried out the nifty dog brush tool which allows you to brush your dogs and all the hair is vacuumed up! Great feature, but still a bit scary for some dogs who don't like the vacuum to start, but my got used to it quite quickly. Gets quite warm after extended use but this seems to be normal for all vacuums now-a-days. I wish there were a place to slip the wand/pole onto the canister itself, especially at the price but not a major issue. Overall an amazing vacuum and bested all my expectations by far. The final 1/4 of a star is due to the lack of clear instructions and the inability to change a filter/wash it. Granted it's stated as a lifetime, but still would like the option to change if I wanted.
It is growing on me.
This vacuum cleaner was provided to me at no charge for the purpose of this review, under the ProductReview Product Ambassador scheme. This is my unbiased assessment of the machine.
First impressions are a mixed bag – Gaudy colour scheme; extendable wand is thick grey plastic, looks cheap and flexes in use; on-off switch and cord rewind button are small and look flimsy; on the positive side, there are a lot of extra tools included; the hose now detaches easily from the machine, unlike older Dysons. The instruction book is wo...
It Sure Sucks!
On opening the box I was pleased to see no Styrofoam packing, all major packing was cardboard. The various components seem to be made of a high quality plastic, with a soild feel to them all. The diagrams for the assembly were easy enough to follow although there was no mention of the smaller tools. I was able to look up the various tools and how to use them on the internet.
The tools and hoses have a very positive lock when assembling and are easily pulled apart when required by pushing the red release button, far better idea than just a fr...iction fit. There seems to be no leakage from any of the joints, a good sign. The hose is very good quality and the swivel on the handle give the user a lot of choice of angles from the tool to the machine. I have four rooms with industral type carpet with a very short pile, the kitchen is slate and the rest of the house is tiled. The vacuum has a good length of power cord, although not recommended I find I can do the house from one central power point with a heavy duty extention lead. The turbo head does a fantastic job of cleaning the various floor surfaces and it is picks up dirt with ease with the very powerful suction, a bleed trigger is easily accessed on the handle if you want to back off the suction a little.
I like using this vac a lot, well designed, great manoeuvrability
This is an Ambassador Review which means I was given the Dyson Cinetic Big Ball Animal + free in exchange for writing this review regardless of if the review was good or bad.
I like using this vac a lot, well designed, great manoeuvrability and easiest vac I have used. Only has a couple of minor flaws. If over many years this machine proves to be reliable and robust I’d give it an extra half star so it would be 4.5 instead of 4.
Having used this vac in my home for 3 weeks for FREE and gotten to know it, AND had I been in the market f...
This is one powerful vacuum cleaner!
We all have heard about Dyson and its vacuum cleaners. We have also seen them stand out with their bright colours and we know of their reputation as being at the top end of the vacuum cleaner market. Are they worth the hype? Going by the results of this particular vacuum cleaner, I would say yes.
First impression of this vacuum cleaner is that it appears very plastic. Everything is made of plastic, including the wand (or tube, depending on what some people call it) which on many other vacuum cleaners is often metal. It is, however, robust plas...tic that is thick but at the same time not heavy. Perhaps the only weakness is the on/off and cord retraction switches, which are relatively small lever type switches. They appear a little light in their construction giving the impression that they might one day break – you need to be aware of this and not press them too hard with your foot. What I must say is that this vacuum cleaner has a deceivingly powerful suction. It is not until you compare it to other reputable vacuum cleaners that you realise how good it cleans. I say “deceivingly” because the turbo head is very easy to push around, giving the impression that it is not sucking as much as some other vacuum cleaners, but is actually extracting a lot of fine dust and dirt that those other vacuum cleaners cannot do. I have used the vacuum cleaner on tiled surfaces, carpets and furniture. It works great on all these surfaces, but its real point of difference is how well it can extract dust and dirt from carpets and rugs. I have made a video of the Dyson immediately following up on another good brand vacuum cleaner and the results are impressive, and makes you wonder how much dust we have been living amongst before the Dyson. The video is attached to this review. The big ball refers to the fact that the vacuum cleaner body is mainly round – this gives it the ability to correct itself if it is dragged over – conventional vacuum cleaners have a tendency to flip over if yanked sideways or too hard, requiring you to pick it up to correct it. In all my usage of the Dyson vacuum cleaner, it has corrected itself every time, albeit, tipping over was not a common occurrence. The vacuum cleaner does squeak a little when moved around. It also feels a little unstable/unsteady when pressing the switches – however, it only moves slightly but does not tip over.
Corded Big Ball vs Cordless V10? Why is better and why?
The Dyson Cinetic Big Ball Animal is a great, solid vacuum cleaner for the whole home. I own a Dyson V10 Absoulte+, so my initial impressions will firstly cover the Big Ball on its own, and then compare it to the Dyson V10.
Out of the box, the Big Ball looks fantastic.
It cleans the carpet excellently, and because it runs through the power point, the power and suction are great. The normal head does a good job at my thick wool carpet, and for the corners, the corner attachment is more than enough. My carpet is really thick, and the Dyson has no...
My first Dyson, very happy
We’ve had this vacuum cleaner for a month now and have been very happy overall. I’ve included some pictures of some of the included accessories I talk about with the names of the tools (I found these names online on various websites, so I hope they’re correct)
- All the accessories click together easily. The connections are great, this was a pet peeve of mine with my previous vacuum, but these accessories click together and come apart without any effort. Just a click of a button which is great for setup and storage
- All the moving bits ...
- Cinetic Big Ball Origin
- Verified purchase
Cant live without it
This can be used on any floor type. Short pile to long pile to tiles and wooden floors. Easy to move around, love that if it falls over, it picks itself up. Love that it has no filters to worry about washing or replacing EVER! The service centre help is second to none and answered all my enquiries as To differences between machines before I purchased.
Dyson CY22 Cinetic Big Ball Animal + Barrel Vacuum Cleaner
As a ProductReview.com.au Ambassador I have been given the Dyson CY22 Cinetic Big Ball Animal + Vacuum cleaner to test and review. At the end of my review I get to keep the item.
I would like to assure the reader of this review that this review, despite the reward of a free product is a totally unbiased and genuine review of my experience.
The Dyson CY22 Cinetic Big Ball Animal + Barrel Vacuum Cleaner can be purchased from the Dyson Australia online shop for $749.00.
The machine was designed in England, which is prominently advertised all o...ver the box. It’s not until you take the dust housing off the vacuum cleaner that you see in very fine print that it is Made in Malaysia. Not that this detracts from the quality of the unit at all. The vacuum cleaner weighs 11.30kg. Out of the Box 1 Vacuum Cleaner, 1 Extendable Wand, 1 Carbon Fibre turbine floor tool, 1 Combination tool, 1 Stair tool, 1 Swivel hard floor tool, 1 Tangle free turbine tool, 1 Groom tool, 1 Quick release adaptor.
Questions & Answers
Why is my Cinetic Big Ball Animal Dyson making a loud sort of screaming noise? How do I fix this? Still under warranty.
Dyson Team ..Dyson
This isn't a sound we would expect from your Cinetic Big Ball and are keen to assist.
Please give our Dyson Experts a call on 1800 239 766 at your convenience (with your machine handy).
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
My brand new Dyson won’t clean a short pile rug! I have used every head and nothing helps, have I just wasted $500
Dyson Team ..Dyson
We are sorry to hear about this and are only happy to assist.
Please forward your query, the serial number of your machine and your details to email@example.com and our Dyson Experts will be in touch shortly to help.
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via firstname.lastname@example.org. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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