Reviewer Photos & Videos
Pneumatic head useless on carpet
After years of a conventional cleaner we decided to go for a Dyson. So far that seems a mistake. We were advised by the salesperson in JB Hi Fi to go for this multi floor pneumatic after describing our floors. It was more expensive dive but we thought this would be good. We can’t even push the head over our medium pile carpet and the finer carpet sticks like a limpet mine. Surely Dyson are smarter than this. So now after more than $500 we still don’t have a vacuum cleaner to clean our house properly. Very disappointed in our first Dyson product.
- Cinetic Big Ball Animal+
- Verified purchase
Ideal for small fall and on carpet and tiled surfaces
I used this in a 57sq m carpeted flat and on a tiled bathroom floor and tiled balcony. It is easy to manipulate and manoeuvre. The powerful suction left surfaces dust free. The ejection of debris is easy and the multiple fittings are ideal for all areas. Recommended.
- Cinetic Big Ball Origin
- Verified purchase
not as good as the older models
Have been using dyson vacuum for the past twenty years, this is the worst model that I ever had. First, the new quick-release mechanism doesn't work well. Its hard to release or connect it to the main hose or wand. And then the worst part is to empty the container bin. The red release button doesn't really pushes dirt out or the barrel, alot of the time the dirt/dust get stucked at the top of the barrel and need to remove it by hand. Also the opening lid will cover of dust when emptying, so cleaning the lid (especially the plastic rubber seal) is required.
Broke just a few months after purchase
I was happily vacuuming the carpet just over 5 months after buying it on boxing Day sales and it snapped broken in my hand. The big extended tube links with a piece to the handle, that piece is glued or fused somehow and it's become unglued. Customer care were nice after an 8' wait on the phone but even though another part will be sent to my home it will take up to 14 days and Customer care representative offered no solution as to how I can manage without vacuuming in the meantime.
Really disappointed that I finally decide to go for the reputable and expensive Dyson brand and it lasts the least of all the vacuum cleaners I have ever had.
Hoping this is not the first of a series of breakdowns and it's just a one off.
Purchased the Bigball multifloor after the old Dyson DC37 finally stopped after years of faithful service. Thought I'd upgrade to a better machine with this unit. Wrong!
If it's called multifloor why is it not good on carpet? Suction is great but the stupid pneumatic head is a waste of time and useless. It just leaves a clump of dog hair either in front when pushing or behind when pulling.
Contacted Dyson and was told I could buy another more suitable head for $140.
Why would I do that when I've just spent $500 on a "multifloor" vacuum?
Save your money and buy an old 37, wish I had.
Purchased in May 2020 for A$499.00.
One badly designed vacuum cleaner for a lot of money!
This vacuum cleaner is very unpractical, the head is too heavy and too big, the telescopic pipe is very bulky, all the accessories are separate from the cleaner so you have to store them somewhere (all accessories were attached on the cleaner on our old Dyson). The switches for turning the cleaner on and off and for retracting the power lead are very unpractical, they look like they will break if you try to use your feet. The worst of all is the emptying the canister with the collected dust and dirt, prior to removing the canister the bottom op...ens by itself and all the dirt just falls on the floor, it is very frustrating. The only good thing on this model is the suction, it is very strong. We really miss our old Dyson which we had for 12 years, the only reason we went with Dyson again is that we trusted we would get another great vacuum cleaner.
Purchased in March 2020 for A$499.00.
Motors in these are absolute rubbish
My Dyson Animal lasted two years. It's use has been household carpet and vinyl flooring. A few days ago the unit started producing a screaming sound which I took to be a bearing failure. I fitted a new motor and. Upon examining the old motor found the end cap on the motor housing had fatigued totally and allowed the amature to contact the outer section. The casing is unbelievably thin.
Purchased in September 2018 for A$699.00.
Poor suction. Very disappointed.
Very poor suction through the head.not worth the money. Used on hard floor and carpet. Carpet head was slightly better than the hard floor one but suction still not adequate.
Very disappointed, not worth the money.
We bought this Dyson after having 15 years faithful service from our previous Dyson.
We are extremely disappointed with the Dyson Cinetic Big Ball Animal Pro.
The problem with this one is mostly the emptying motion. It is like some fancy designer who has never used one got the contract. The bottom flops open and the barrel moves down just enough to cover the fine mesh filter making it difficult to clean out. Then it doesn't always clip back together properly. I am also wondering for the price why did they become so stingy with the cord length. It is about 2m shorter than the old unit and never seems to be just long enough.
The current Dyson cleaners are nowhere near the quality of earlier models. I would never buy one again.
What a piece of rubbish
This vacuum cleaner has tripled my time spent vacuuming. It makes a great whirring sound which sounds like it is working, it has a furiously rotating brush inside the head, however, it is all froth and bubble. It kicks dirt out everywhere, and when you think you might have at last sucked it up, you turn the head and it all falls out. Is someone having a joke with me? Where are the cameras? This is the first Dyson I have ever bought thinking it might help with my sons allergies (given the name), but I do not for the life of me know how this coul...d help one iota with a kid who suffers dust mite allergies. When you dispense the dirt you have to be very careful not to release it and make more dirt then if the catch gets dirt in it, it is very difficult to do up again. I am awaiting the day when this function will fail. Thanks for making my life more difficult Dyson.
Works great on tiles, struggles on carpet floors. Has anyone else found it just doesn’t pick a great deal up on carpet floors? I have tried all settings and find I am constantly picking up after it like I do for my infant child. I’ve previously owned older model Dyson that worked great on carpet. Disappointed.
Purchased in January 2020 for A$500.00.
Going away from basics - a failed model
This is my fourth Dyson vacuum and it has been disappointing. I have now used it for about 8 months and so its not based on just an initial use. It appears that Dyson has focussed too hard on creating more and more suction and not enough on ergonomics and user friendliness. The multi floor head design is poor requiring a lot of physical effort to use on hard floors and downright impossible to move it around on carpets and this is on the low suction setting! Vacuum cleaners are supposed to be manoeuvred with little effort and not become a gym ...session. My first Dyson (DCO8T) was probably the best Dyson I had and it has been progressively downhill since then. I have been advised that there is another attachment head that I can purchase for $135 but surely a $700 vacuum cleaner should work well with its default attachments. Lets not even go to the issue of models having different sized attachments so you can't use previous attachments with the newer models or the canister emptying latch being so flimsy as to becoming almost a no-touch opening device.
- Cinetic Big Ball Multi Floor Extra
- Verified purchase
Picks up so much unseen dirt!
Just purchased this today from Harvey Norman Everton Park. It blows out a large amount of heat. However the amount of dirt it sucked up was outstanding! Actually I was horrified at how much dirt there was in my bedroom! I emptied the barre twice for one bedroom!! And I vacuum regularly - obviously my old vac was not so good after all!!!! The tools are light weight to counteract the heavy barrel. The tools are very useful and there’s plenty of choice and an extra head in the box. I was pleasantly surprised at all the extra tools. The one for cleaning skirting boards worked a charm!! I’d recommend it.
Love my Dyson
I have only had this product for 2 months but absolute loving it!!
So easy to move around and the results are great 10x better than my previous vacuum.
Great on all floor types and even great in the car !!
Excellent vacuum cleaner
Excellent product no bags sucks dust amazingly
Bought on Go MasterCard 60 months interest free $6 service fee per month
Beautiful design top of the range virtually for close to nothing
$24 per month won’t break any budget
The reviewer stated that an incentive was offered for this review
Zero Stars - Don't waste your money
Buying a $800 + vacuum cleaner that promises quality and efficiency removing pet hair, you expect a top quality product that will last you for years. Not with this Dyson.
I'm extremely disappointed that Dyson offer such a poor product. Poorly made that after 2 weeks using this vacuum cleaner (light use around the house) the wheels came off and you can't place it back. Poor hard plastic that once it's broken you can't do anything about it.
Few months down the track, the power button on and off doesn't work properly too. Once you turn on, it ge...t stuck and it's a little mission to turn off. Around the same time the little plastic wheel close to the vacuum head doesn't spin either. Again, poorly built and made. Now we have a fancy broken, 1 year old vacuum that can't be used anymore. We always had cheaper vacuums $150 or so and we NEVER had any built issue with it and lasted us years! Will never buy anything from Dyson again. What a waste of money, DON'T waste your money too!
Purchased in January 2019.
Not for long fur, weak suction
We bought this as we have four long haired pets. Be warned the animal description only applies to short fur, not long fur which immediately blocks the head.
When we complained the Dyson rep sounded like this isn't the first time they have heard this issue.
Very weak suction, have to go over everything twice. Have gone back to our 6 year old electrolux which is far more powerful. Dyson appears to be nothing but marketing hype.
- Cinetic Big Ball Allergy
- Verified purchase
I miss my old Dyson
After owning a Dyson for 12 years why would I buy anything else... I was excited to see the benefits of 12 years of R&D how sad it was to go so far backwards and wish I never upgraded. The dust lid doesn't always lock properly and spills dust when you remove it, it is hard to move around especially doors, the attachments are always clogged and had to buy special tooling to disassemble clean the dust and hair from the belt and cogs in the head myself instead of always sending it back for repair. My Wife prefers using my $90 Bunnings shop vacuum as it does a better job.
Was initially happy with this cleaner. Had issues with the multi floor head after about 12 months of use, it kept lifting off the floor and losing suction. Dyson kindly replaced the head, but with a different one, not the same as came with the purchase. Whether its the new head or not,bit seems to have loss suction, skims over the floor without picking up dirt/dust. Have previously been a Vax user but went with a Dyson on friend and family recommendations. Should have stuck with a Vax.
Not as good as my original Dyson
My first Dyson nearly 10 years ago was amazing, this one is still good on hard floors (where I could use a broom) but a real struggle to get carpet clean. I have to scrub the carpet then often pick up a ball of fluff or kids hair my hand & feed it into the suction. Its mildly better than my $70 Aldi special but nearly 10x the price. No its not blocked just ineffective on carpet. Surely I dont have to spend 100s extra on an animal head to actually pick anything up from the carpet? I persisted for 3 months as I was so excited to have a Dyson again but now I just want my money back and a vacuum that works on carpet! Oh, and emptying it is a nightmare, dust everywhere from the cheap plastic release button that often gets stuck!
Questions & Answers
Why is my Cinetic Big Ball Animal Dyson making a loud sort of screaming noise? How do I fix this? Still under warranty.
Dyson Team ..Dyson
This isn't a sound we would expect from your Cinetic Big Ball and are keen to assist.
Please give our Dyson Experts a call on 1800 239 766 at your convenience (with your machine handy).
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
My brand new Dyson won’t clean a short pile rug! I have used every head and nothing helps, have I just wasted $500
Dyson Team ..Dyson
We are sorry to hear about this and are only happy to assist.
Please forward your query, the serial number of your machine and your details to firstname.lastname@example.org and our Dyson Experts will be in touch shortly to help.
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via email@example.com. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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