Name: Dyson Cinetic Big Ball
Brand: Dyson
Rating: 3.5 (832 reviews)

Reviews

Dave 2 posts

3mo Multi Floor Extra

Dyson The worst ever

Dyson The worst ever This vacuumed is by far the hardest and the worst vacuum i have ever bought It is very hard to drag around the house /heavy to pull and to use I have wasted my well earned money buying this primitive machine I bought this 2-3 weeks ago and have struggled to use it all 3 times The lead is short and have to keep un plugging it and plugging it in every room it reaches to do one and a bit rooms at a time Changing the tools is not easy in any way the original tube shaped hover was much better in every way this will be on ebay soon but i think it will be hard to sell even on ebay I WILL NEVER BUY A DYSONEVER AGAIN Show details

Dyson DM 3mo

Hi, and thanks for bringing this to our attention. We're keen to help with your machine, so we'd kindly ask you to reach out to our customer support team to troubleshoot and see what solutions are ava... Read more

ilable. Our contact details are found here: https://www.dyson.com.au/dyson-support

Melinda Perth, WA

4mo Animal+

A struggle to use

I bought this vacuum just over 12mo ago with such high hopes being a Dyson.
We wanted a powerhead since we have long haired dogs. The hair tangles badly around the roller (need to use scissors to remove) but there is no loss of suction. Bonus.
Im on my 3rd roller brush since the brushes wear out and no longer brushes my carpet to pick up the dog hair. Replaced under extended warranty though. Bonus.
The roller balls fell off the wand after collecting hair that there was no way for me to access to remove. The entire head was replaced under warran... Read morety. Bonus. The cannister holds heaps of dirt but over time is an effort to get shut after cleaning and once or twice removing it from the machine to empty has resulted in a giant mess and more vacuuming. Bonus. The suction is amazing. The best yet, right up there with my previous Shark. Picks up everything, even leaves the dogs walk in. Although sometimes the roller pushes some items away and you have to chase them and put the vacuum head right over then to pick them up. And the downfall of having a powerhead that can't turn off its that you suck up anything with a pile and can't move despite having a suction reduction trigger. To vacuum mats I need to take the powerhead off and just use the nozzle. Bonus. The machine itself is heavy to lug around, doesn't turn well and has sometimes driven me to tears, esp when I bumped and chipped our freshly painted wall tugging it in frustration to get it to move. Bonus. Trying to clean cobwebs off the ceiling or dust from vent covers is also an ordeal. The hose is simply not long enough nor flexible enough. Just love that the machine rights itself. Bonus. Well, we're going to try yet another vacuum to see if we can find something else that actually suits what it's marketed for. I don't recommend this machine if you have long haired dogs (or kids) or any carpeted surfaces.

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Cleaning & Maintenance

Onewheel Sydney, NSW 5 posts

5mo Multi Floor

Overall very good

I've recently bought my second Dyson Cinetic Big Ball vacume cleaner. I bought the same brand and model again as it is the best vacume cleaner I have ever had. The first one was still working 5 years after buying, I handed onto my daughter as she moved out and need a good vacume.

Very easily picks up dog hair, when other brands do not. Very glad vacume bags not required, so one less thing to buy. The chamber fill container is easy to empty, just press the button to detach from the main vacume and push another button to empty the contents.

Som... Read more

e small issues: 1. Sometimes after emptying the fill container, it is sometimes difficult to connect the lid back into position. 2. When the chamber is getting full and needs to be emptied, after pressing the button to detach from the vacume, the lid sometimes opens by itself and the contents are spilt everywhere. I now have to hold the lid in place before I activate the detach button, to prevent spillage. Over all I really like this vacume, just a few small annoying things prevent giving this vacume 5 starts

Noise Level

Solmaz 3 posts

5mo Cinetic Big Ball

I love it. It's so perfect

It designed for both hard floor and carpet which I found so useful. You can simply press the paddle to change the surface from carpet to timber/laminate. It also doesn't need vacuum bags which is the best thing about it. Show details

Value for Money

Cleaning & Maintenance

Carole Peacock 2 posts

6mo Animal

Clogging, looses suction

Vacuuming carpet the Dyson looses suction after about 2 minutes , I then empty the waste container clean/wipe around the metal filters with a damp cloth and away it goes for another 2 minutes, very frustrating Show details

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Dyson DM 6mo

Hi Carole, thanks for bringing this to our attention. We'd like to explore this feedback further with you and see what we can do to help with your machine. To troubleshoot with us and see what remedie... Read more

s are available, feel free to reach out to our customer support team, our contact details are found here: https://www.dyson.com.au/dyson-support

Trev 4 posts

8mo Multi Floor

Worse vacuum ever

Dyson should be ashamed, worse vacuum ever. If you have carpet do not buy, it has these little wheels on the vacuum head which digs in and causes havoc to the carpet. It also Doesn’t even vacuum hair up on carpet. If you also want to quickly vacuum a corner by taking the head of the vacuum there is gap in the hand piece (designed by someone that’s never done vacuuming). Do not buy unless you like being frustrated. Show details

Cleaning & Maintenance

Noise Level

Dyson DM 8mo

Hi Trev, thanks for letting us know your honest feedback on how the machine has been functioning in your home. We like to help our owners get the best possible experience with their machines, so if yo... Read more

u wish to discuss your feedback in more detail, do some troubleshooting with us, and find solutions, we'll be happy to help you. To get started, reach out to our experts for support, via the contact page on our website: https://www.dyson.com.au/dyson-support

Joel Greater Melbourne (Outer), VIC 6 posts

8mo Animal Pro

Dyson quality has gone down hill

I own multiple Dyson products but this one is by far the worst. Dyson cy22 animal pro…. Has just not lasted. The vacuum has continually lost suction, unlike my dc39 this vacuum does not have the option to clean the filters and I constantly have had problems with this model. Turbine brush stopped spinning and I’m not impressed at all. I have had a v6 dyson stick vacuum that has worked for years and now have a v8. This one however has been the most problematic of all the dyson products I have purchased…. Really disappointed Show details

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Dyson DM 8mo

Hi Joel, Thanks for letting us know this is happening with your machine. If you wish to discuss your feedback, do some troubleshooting with us, and find some remedies, please reach out to our experts ... Read more

for support, via the contact page on our website: https://www.dyson.com.au/dyson-support

Paul The Mallee, VIC 153 posts

9mo Verified Multi Floor Extra

I just can't Believe that Dyson actually produced this Vacuum!!!

Well I purchased this Vacuum Cleaner (Dyson Cinetic Big Ball Multi Floor Extra) back in February, 2023. I have to tell you that I can't believe that Dyson actually produced a vacuum cleaner like this one!! It is Terrible!! I have a Dyson Gen5 Detect Stick Vacuum that I use around my home - and it is a pleasure to use. Not the case with this Barrell Vacuum!! I purchased it from Dyson on EBay. I bought it mainly for 2 reasons. 1. To use to vacuum my car, and 2. to vacuum the carpets in my 3 bedrooms.
1. Trying to use it to vacuum my car is a nig... Read morehtmare. It never stays upright and always rolling over on it's side. If it hits the power cord it just won't move and you have to tug at it to get it over the cord. The handle design is an absolute pain to use - Dyson put so much into their Development of their products - and they come up with this design?? Trying to clean the dashboard of my car becomes impossible due to this poorly designed handle!! Trying to extend the tube to increase the reach needs help from a weight lifter - another poor design feature. The wrost part about this machine is the excessive cost of all the accessories. They fit in one way only and this is like a jigsaw. Definately not designed for an older Australian User. 2. I have tried many times to use it to vacuum the bedrooms in my home. It's like having a workout everytime that you use it. It requires so much pressure and does not "Glide" over the carpet like it should. My carpet is low pile so it shouldn't be an issue but it surely is!! Without any exaggeration, this is by far the worst Vaccum Cleaner I have ever owned. I am so disappointed with Dyson. I honestly can't believe that they produced this poorly designed and very frustrating vaccum cleaner!! Buyer Beware. Purchase it at your own risk!! Does Dyson offer Great Customer Service? Well I will wait and see - and then report back to you!! Thnaks for reading .......

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Dyson DM 9mo

Hi Paul, thanks for bringing this to our attention. We're very keen to assist in getting your machine working as it should. Please feel free to contact our team, with all the feedback you've provided ... Read more

here. We can be reached via the methods of contact on our website, here: https://www.dyson.com.au/dyson-support

Jade South East Queensland, QLD 7 posts

10mo Origin

Not ergonomic

This vacuum does the job in terms of removing dust and debris from various surfaces. But the ridiculous handle design has given me the worst RSI. I'm in so much pain after using it only twice to vacuum my 3 bedroom house.. I couldn't even cut slices of cheese after damaging my wrist vacuuming in such an awkward position. A friend of mine experienced similar and now has a lump on her wrist!
There were other issues, like the flimsy extendible tube and the bulky head. But the pain from holding the handle is enough for me to get rid of this machine.
So disappointed. Show details

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Dyson DM 10mo

Hi Jade, thanks for letting us know about your experience with your machine's handle. Here at Dyson, we take matters of safety very seriously, and we’d like to speak to you about this as soon as possi... Read more

ble. Our Dyson Experts can be reached via phone, Facebook Messenger and Live Chat with our details found here: https://www.dyson.com.au/dyson-support We hope to hear from you very soon.

Retired

10mo Multi Floor Extra

Disappointing

We have had this model's baby brother for a long time until the handle trigger cracked and duct tape was successfully used to repair. We replaced it with this Big Ball model, expecting the same or better performance. Wrong. The main body does not roll, you have to drag it behind you. Fluff and lint on carpet has to be picked up after you have vacuumed the area. Hopeless. I do like the easier chamber emptying feature and the quieter motor. Show details

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Dyson DM 10mo

Hi there, Retired. Thanks for sharing your feedback about this vacuum model. To discuss this further and see what remedies are available, we'd kindly ask you to reach out to our customer support team,... Read more

our contact details are found here: https://www.dyson.com.au/dyson-support

Rebecca South East Queensland, QLD 10 posts

10mo Verified Multi Floor

Love the Dyson

I have wanted a Dyson for a while, now we have one it’s definitely Dyson for life! Bought from ‘The Good Guys’
Love it, stick Dyson next on th3 shopping list! Show details

Value for Money

Noise Level

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Barbara Lingman 3 posts

1y Verified Animal Pro

Big mistake

After living with and loving the first dyson for many years before I was forced to retire it, I bought the new dyson cinetic big ball animal pro believing it to be a new and improved model...improved no way!! The attachments are awkward and time consuming to use, the spinning brush head bristles broke off and the 3 in one multi tool is ridiculously awkward to use and hair and fluff etc gets snagged on the many joins up the pipes and brush heads. The plastic body & barrel are flimsy and fragile and changing attachments and pipes take forever to slot together...what a disgrace! Saw 2 dyson vacuum cleaners in a charity shop 4 sale last week & they were still there yesterday...go figure! Show details

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Dyson DM 11mo

We’re disappointed to hear this feedback about your experience with this machine, Barabara, if you wish to discuss your concerns further, we'd love to see how we can help. Please contact Dyson directl... Read more

y, our Australian customer care contact details are in the link below. https://www.dyson.com.au/dyson-support

snapback 66 posts

1y Verified Animal+

This vacuum cleaner really sucks, and that's a good thing!

I bet you've never heard that one before, Dyson....;)
Disclaimer: I do not work for Dyson nor do I have any association with the company, but I am a very happy long-term user (a couple of decades now) of their products.
I bought this product in January this year when Dyson were offering $200 off, so I figured it was a good time to upgrade. This is replacing my DC23 Animal, which was/is a great machine in itself. The first thing I noticed was the new one is significantly quieter than the DC23, so much so that you can conduct a conversation with... Read more someone whilst it is running, something you couldn't do with the DC23. The motorhead ensures everything is picked up (I have two Border Collies), and its bonus is that the brush continues to rotate even after getting snagged on something, unlike the DC23's motorhead which would require manually restarting. It gets used on carpets with almost no pile, and rugs which have quite a long pile, and works equally well on both. On the handle is a slider to adjust the amount of suction. This is excellent and allows me to vacuum sheets which would otherwise get wrapped around the brush when at full suction. The hard floor tool is excellent and nice and wide, and the extra knuckle-joint ensures it stays flat on the floor even in the most difficult places. I really can't fault this machine; it vacuums perfectly and is a breeze to empty. My only criticism is the hinge that allows the bottom of the bin to open and empty - it is the same plastic design they used on the DC23 which failed on it more than once during its lifetime resulting in me having to buy a new bin each time. I bought this vacuum cleaner DESPITE all the negative reviews here and on the Dyson website. I figured a company with the reputation of Dyson would never release a product that didn't just work. Following my use of the product, I am of the opinion most of the negative reviews here have been left by the competition, who cannot produce a product that competes effectively. So, if you are looking at buying this vacuum cleaner, but are being influenced by the negative reviews, ignore them and just buy it, you will not regret it. I really wish I had bought this sooner. And to cap it all, Dyson's customer service is fabulous - if all companies provided the same service we'd all be happy customers. UPDATE: After using it now for six months, my opinion of it is not so glowing, and it has several faults, although lack of suction is definitely NOT one of them. First up, the bin's design is over-complicated and only worked successfully for me for about a month. Now it empties ok, but won't retract and lock in place without me using two hands, a flat surface (the wheelie bin lid is ideal) and pushing it against my body. I called Dyson for a replacement, but they refused on the basis that it has "electrical connections", which is rubbish as there are none. They did send me a box, though, for me to send it back, but I am not prepared to be without it for around 3 weeks. Seems their customer service is not what it used to be. Next, the power head keeps getting dog hair wrapped around it and requires regular clearing out, which is disappointing for a device sold as "Animal+" (I'm pretty sure dogs qualify as animals). Also, the black bristles are wearing out, but the red ones are not. It'll need a new brush bar soon (after only 6 months and using it once a week) - that'll be another test for Dyson customer service. Next, just above the power head are two rubber domes, one either side. Both of these have come off. I have put them back on, but they continue to fall off. They don't affect the operation of it, and I really can't see the purpose of them, other than to provide protection from the bolts underneath, but I'm not sure why those bolts are there, either, because it they're there only to hold the domes on, then it's just decoration! Anyway, I am no longer overjoyed by this vacuum cleaner, and it is way too plasticy. It does vacuum well, especially when you see what's in the bin, but it has too many flaws to keep me as excited as I was. I am seriously thinking of abandoning it and buying another brand.

Rogone Southwest, VIC 2 posts

1y Allergy

Disappointing and useless since day 1

Today the rewind died. Dyson service - no after hours - Chat does not work.
Vacuum is a few years old has been used about 125 times. Has never been any good on carpet.
Difficult to use/empty/noisy/and ineffective.

I have a Sanyo vacuum retired to the garage and it is over 30 years old and works perfectly. I am on my third Dyson hand held - which is why the “Big Balls up” has had little use. The hand-helds also die. Fantastic that other brands now make similar vacuums to Dyson.

Being creative, stylish, great for those who “look good” early a... Read more

dopters paying for the most expensive product and getting the hired help to use it - that is the Dyson target market. Not so great for those who thought they would get a superior product. Guess you pay for a Porsche/ Ferrari /Mercedes etc you expect a superior product - in Dyson’s case you do not get that.

Build Quality

Dyson DM 1y

Hi Rogone, thanks for bringing this to our attention. We can understand how frustrating it can be when things don't work as they should. We're keen to help get your machine back in action, so we'd kin... Read more

dly ask you to reach out to our customer support team, our contact details are found here: https://www.dyson.com.au/dyson-support

Amrutha R. 4 posts

1y Multi Floor

Unreliable careless service

Since the day I purchased it has issues one after another. Recently suction wasn’t working and I asked for replacement and even opted upgrade. But agreed only for repair.

Finally I received the vacuum cleaner after the defect fix. I sent as a new machine, now after the repair it’s full marks and scratches.

Moreover, the machine so heavy that I started getting back pain after 30 minutes of carpet cleaning.

I’ll never buy their products Show details

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Dyson DM 1y

Thanks for taking the time to write about your experience, Amrutha R. It's not what we'd want and we'd like to have an opportunity to look closer into what's happened and see what can be done to remed... Read more

y the situation. We'd kindly ask that you reach out to our experts with the feedback you've mentioned in your review so we can see what solutions can be provided: https://www.dyson.com.au/dyson-support

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Details

Compare all Dyson Cinetic Big Ball listings

	Dyson Cinetic Big Ball Animal+4.1	Dyson Cinetic Big Ball Absolute3.9	Dyson Cinetic Big Ball Origin2.4	Dyson Cinetic Big Ball Multi Floor Extra2.2
Category	Barrel Vacuum Cleaners	Barrel Vacuum Cleaners	Barrel Vacuum Cleaners	Barrel Vacuum Cleaners
Price (RRP)	$899	$999	$499	$699
Bin Capacity	1.5 L			1.6 L
HEPA Filter	No	No	No	No
Weight	7.64 kg	7.64 kg	7.64 kg	7.64 kg
Attachments	Carbon Fibre Turbine Cleaner Head, Swivel Hard Floor Tool, Combination Tool, Groom Tool, Stair Tool, Tangle-Free Turbine Tool	Carbon Fibre Turbine Cleaner Head, Carbon Fibre Soft Dusting Brush, Stair Tool, Stubborn Dirt Brush, Combination Tool, Reach Under Tool, Tangle-Free Turbine Tool, Swivel Hard Floor Tool	Dual Mode Floor Cleaner Head, Stair Tool, Combination Tool	Pneumatic Cleaner Head, Swivel Hard Floor Tool, Combination Tool, Stair Tool
Type	Bagless	Bagless	Bagless	Bagless
Cord Length	6.6 m	6.6 m	6.6 m	6.6 m
Suction (Air Watts)	250 AW	250 AW	250 AW	250 AW
Manufacturer Warranty	2 year(s)	2 year(s)	2 year(s)	2 year(s)
Release date	Sept 2019	Apr 2016	Apr 2016
Awards	2020

Dyson Cinetic Big Ball

Reviews

Dyson The worst ever

A struggle to use

Overall very good

I love it. It's so perfect

Clogging, looses suction

Worse vacuum ever

Dyson quality has gone down hill

I just can't Believe that Dyson actually produced this Vacuum!!!

Not ergonomic

Disappointing

Love the Dyson

Big mistake

This vacuum cleaner really sucks, and that's a good thing!

Disappointing and useless since day 1

Unreliable careless service

Details

Extra Information

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