Reviewer Photos & Videos
RIP Big Balls
My wife and I bought this after the untimely death of a 20yr old, reliable Electrolux barrel bagger.
It started really well, the turbine brush picked up cat hair really well and suction was unbelievable. We loved using it, better than our old Electrolux. We affectionately named him Big Balls, we were so pleased with it.
However, after reading the manual and a casual browse online after we came home with Big Balls, we realised that there were other considerations to owning Big Balls, and keeping him reliable.
Firstly, he would not pick up ...anything larger than a speck of flour without damage occurring to the machine. I made sure to sweep my floors (yes, my carpets too, with a broom) and pick up everything I could see with the naked eye before getting out the Big Balls. If you do happen to miss a small pea-sized object and run over it, the turbine head either flicks it across the floor into a remote corner, or it goes into the barrel. If this happens, you must leap onto your Big Balls and quickly turn it off, like a soldier protecting his comrades from a thrown grenade, before the aforementioned damage occurs. Secondly, the barrel looks huge! However only roughly 1/4 of it can be filled before the aforementioned damage can occur. So if you own an expansive 90 sq metre apartment like mine, you're going to be visiting the bin a bit.
Purchased in November 2017 for $899.00.
Waste of money
Worst vacum ive ever used. Flicks small bits of crumbs everywhere...!! What a waste of money.. after just 2 uses I am back to using my $100 kmart vacuum ' which I thought was crap until I used dyson!!! The kmart 1 is way better. I want my money back!!
Purchased in January 2021 for $500.00.
The Dyson Big Ball is an absolute disappointment. It’s hard to pull and constantly rolls over when going round corners. On the side of the head the two ends keep falling off with the slightest bit of hair or dust on it. The purple foam strip along the bottom of the head had totally come off. This has all happened in no more than 15 months of use. I’m so disappointed. All the hype about Dyson being a great brand. So disappointed. I’m getting in touch with our supplier to see what can be done, otherwise I have very expensive vacuum cleaner sitting in a wardrobe not being used.
Purchased in October 2020 at Harvey Norman.
Used on timber and carpet floors. Blows dust from rear. Turbo head flicks debris everywhere. Constantly tips over. Power button does not switch off when pushed. Release button jams when emptying. Despite cleaning repeatedly the unit now has a electrical burning smell so we have discontinued using. We assumed we were buying a quality machine for $700. Not happy at all.
Purchased in August 2018 for $699.00.
Very hard to empty and refit barrel
Suction is good, that’s where it ends. The barrel will often empty itself as you remove it from the vacuum cleaner dropping its contents all over the bottom inside of the vacuum cleaner. You then need another vacuum cleaner to clean it up before you can put the barrel back on. So buy spare to clean the cleaner.
If you do manage to get the barrel to a bin before it drops its guts then it is very tricky to close the barrel after emptying it. You need to left a small grey tab that is a bit awkward to get at although not too bad. This releases the...
Purchased in February 2020 for $600.00.
I have to agree with all the other complaints on here.
Dust blowing out the back of the machine, have already replaced ( the lifetime) filter.
Collection bin is ridiculously small. The clip on the bin is totally useless and non functional. The turbo brush constantly jams. The power button jams, as well as the cord retract.
Is only two years old, if I could find the receipt I would be returning it for my $1000 dollars back.
Will never recommend to anyone.
Purchased in June 2019 for $999.00.
Can't handle dog fur
Very expensive below-average vacuum cleaner. Carbon fibre turbine died, took it apart and freed up the hair clogging the bearing thanks to a youtube video showing me how to do it. Dyson uses star-head screws to prevent consumers from fixing their own parts. It freed up and started to work again but I think it might need more grease now because it seizes up even faster than it used to. Also unable to buy replacements for this specific head because it has been out of stock in Australia for over 6 months. I have been checking the Dyson web page si...nce June last year, still not available and possibly even discontinued? (I can only see the dual floor head and that has been out of stock forever). Suction is not bad but not amazing for a modern cleaner. Mostly the issue lies in that carbon fibre turbine head... the bristles have burned away, specifically the black ones which I assume as supposed to be said carbon fibre bristles. They're all gone, eroded into oblivion after about 1.5 years of use. The replacement turbine is also unavailable to buy. Don't buy Dyson. I've heard awful things about their more expensive cordless stick vacuums too.
Purchased in April 2018 for $700.00.
Dyson Cinetic Big Ball Animal
The Dyson "Big Ball" is just that:
Big. Heavy. Cumbersome. Obstinate.
This machine replaced an original 'Dyson Ball' which was a beautiful machine.
Then Dyson "fixed something that wasn't broken" and invented the 'Big Ball'.
This thing is like dragging a medicine ball around.
Not only on carpet, but especially also on timber, tiled, or any smooth floor.
The wheel mechanism has a momentary prolapse in concentration, and has to be coaxed along, only by dragging on the hose....
Purchased in January 2018 at Dyson for $700.00.
Is not suitable for all floor types, despite the advertising saying so
This vacuum doesn't work on carpet at all - it leaves large clumps of hair and dust in its wake. I have now been told by support that this cleaner is not suitable for carpet, despite the website stating that the cleaner works on all floor types. Very disappointed at what a waste of money it has been - I am now looking at selling it and will buy another brand. The ball is also heavy and needs to be carried over wooden floors so it doesn't leave any scratches.
Purchased in October 2019.
Always had Dyson in last 20years and am disapointed
You take the barrel off every 2nd time and it opens on the floor, I make sure it's clicked in properly ( base to barrel) but it still does it. Is there a fix for this ??? any help would be appreciated
Purchased in September 2018 at Harvey Norman for $499.00.
- Cinetic Big Ball Multi Floor
- Verified purchase
Not a good choice
Too heavy and cumbersome to move. End up carrying it around the house - which is not ideal. Worst point is that it does not actual suck up the dirt. It kind of pushes everything around and ends up with in clumps, which I guess is easier to pick up. I have no idea why people rave over this brand. Could not be more disappointed.
Purchased in September 2020.
It has issues
I have had numerous dysons over the last 25 years. This is by far the least well designed. While suction is excellent. Yes, you have to clean the brushes on the turbo head every now and then but I have to do that on all of them. The main design fault with this dyson is that the barrel, when you want to remove it to empty it, opens up and the contents get emptied all over the vacuum cleaner and your floor. So you have to clean the machine re-assemble it and then vacuum the floor, albeit small portion of it, again. The design of this one is very much bellow par in comparison to other dysons.
Purchased in October 2019 at JB Hi-Fi.
Scratching My Timber Floors
The suction is quite good on the vacuum cleaner and I like the fact that it is quite compact, however, it is scratching my timber floors and I can no longer use this vacuum cleaner on the timber floors which make up the majority of the flooring in my house.
Purchased in January 2017 for $699.00.
Great suction, but starts to leave scratches on wooden floor
I have this Dyson for quite a while now, but since a few weeks it leaves a scratches on my wooden floor.
It looks like the shoe cover below the MuscleHead has become too thin to not make the whole head run without rubbing the floor and leave marks.
Even after putting the head on the minimum suction, it still leaves mark.
I end up not using it anymore. That's a shame because it's my first Dyson.
I am so disappointed with this vacuum. It pushes the dirt around on hard surfaces and any hair it picks up from the carpet gets stuck in the brush head. I have to disassemble during and after each use to cut the hair from the brush and remove dust blocked in the tube. When I called Dyson they tried to imply that having three girls with long hair was abnormal and then tried to tell me that cleaning out the brush and tube during and after each use was the normal maintenance procedure for this vacuum. This to me is a faulty machine, but when sent ...away to test, it just came back saying they couldn’t find a fault. Is it tested on a bald bachelor? They then tried to tell me it was up to the retail store I bought it from to refund me but of course the retail store tell me it’s up to Dyson, so no one is willing to take responsibility and I’m left with a product that is totally useless to me.
Purchased in March 2020 at Noel Leeming for $700.00.
Really great machine but
Got this machine a few months ago to replace my dc08 turbine after the second motor went out. I had high expectations and they were all met it picks up the dirt like nothing else. the tangle free turbine is a great improvement from older models and I love the fact that’s there’s no filters to clean or replace. there is some downfalls 1. The bin never fills up evenly all the dirt will fill all the way to the top at the back and there will be none at the front of the bin. This is a issue my old Dyson only did when sucked up a lot of dirt at one time. 2. I have read reviews that the bin open randomly and yes that has happened to me but only once. Other than that it’s worth the money and a great product
Purchased in March 2020 at Harvey Norman for $699.00.
Dyson that didn't live up to it's claims.
I had my Dyson for about 3 years. From the start, I wasn't a fan with my Dyson. I hated cleaning the dust bin. The dirt would stick to the top of the unit. I would have to pull the dirt out and tap it to shake the fine dust out. The dirt at the top of the unit would stick and I would have to rub it off. Recently the suction power has weakened, almost to no suction at all. I empty the dust bin after every use and I still experience loss of suction. It's messy and unpleasant to clean the dust bin. My Dyson was a disappointment and didn't live up to it's claims. I'm going to buy a different kind of vacuum, that I don't have to work so hard to clean.
Purchased in March 2017.
Avoid Dyson Barrel vacuums- you'll end up carrying the heavy barrel in your other hand.
Purchased the Dyson Cinetic Big Ball Origin from David Jones for $397 AU on 20/6/20. After the first use hated it (still hate it after the 3rd use)- doesn't suck well enough, even on the max setting (ie won't vacuum a hair ball off carpet), the barrel doesn't follow along behind you but rather tries to go the wrong way, doesn't roll at all, or just tips over. It is frustrating +++. So you have to end up carrying the HEAVY barrel in the other hand and consequently hurting your back. The bin emptying function is also terrible and the base keeps o...pening (thus dumping the contents on your foot/ floor/ itself/ any nearby pet) even if you click it into place. Just awful. I've contacted both Dyson and David Jones to request a replacement with the stick vacuum and haven't got a response.
Purchased in June 2020 at David Jones Online Store for $397.00.
Doesn’t work well for cars and carpets
I found the suction very poor, does not get the sand off the car carpets and mats easily. My old Electrolux was far better for less than half the price. Also on carpets, it does a poor job with pet hair, it just gathers them into a big ball of hair in front of the head. Very disappointed and planning on returning it ASAP
Purchased in June 2020 at Costco for $499.00.
Pneumatic head useless on carpet
After years of a conventional cleaner we decided to go for a Dyson. So far that seems a mistake. We were advised by the salesperson in JB Hi Fi to go for this multi floor pneumatic after describing our floors. It was more expensive dive but we thought this would be good. We can’t even push the head over our medium pile carpet and the finer carpet sticks like a limpet mine. Surely Dyson are smarter than this. So now after more than $500 we still don’t have a vacuum cleaner to clean our house properly. Very disappointed in our first Dyson product.
Purchased in June 2020 at JB Hi-Fi for $540.00.
Questions & Answers
We have had our CY22 for a couple of year but it has just started making this very loins siren sound after a few seconds of running. It’s not the motor as the pitch of the sound changes with airflow and is opposite to motor speed(lower sound higher revs and vice versa). Bin is regularly emptied.
Dyson - I am very excited about my new vacuum and think I may just have to figure out how to work some aspects. I have used it four or five times. I have had a few trial and error mistakes with the bin not being properly closed and vacuuming dirt all over. Hopefully I've solved that. My turbine head seems very noisy and I'm thinking I probably should be wearing ear protectors. I thought maybe something is clogging it - I have cleaned the brushes on the turbine head a few times as my long hair is wrapping around the roller. I have removed it all but still very noisy and I'm feeling the suction isn't as good as it was the first day. My husband tried it and it was too loud for him and he operates our leaf blower with enthusiasm. The wand seems to be fastened properly. I do feel like it is a simple fix but I just can't find what it is.
When I vacuum carpet with my Dyson Big Ball it doesn't seem to pick up what is on the floor but instead seems to collect it then sucks it back out onto the floor. Any recommendations on how to stop this?
This is not to be expected and we are keen to assist.
Please forward your query and the serial number of your machine tor Dyson Experts via Live Chat, Facebook Messenger or phone and we will be happy to help.
We look forward to hearing from you and assisting.
|Category||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners|
|Weight||11.34 kg||11.04 kg||10.67 kg||10.55 kg|
|Cord Length||6.6 m||6.6 m||6.6 m||6.6 m|
|Suction (Air Watts)||250 AW||250 AW||250 AW||250 AW|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Apr 2016||Apr 2016||Apr 2016||Apr 2016|
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