Reviewer Photos & Videos
I wanted to love my Dyson but I don’t. I expected more for the price. The suction is good but the fact that the dust container lid pops open occasionally by itself spilling dust everywhere is a huge downside. Dyson keeps saying it’s not supposed to do that but the fact that many reviews complain about this might indicate that it is a design flaw. Very annoying. Wish you would just accept it’s an issue and fix this.
Don’t fall for the hype
The only positive of this vac is the suction. It does pick up the dirt, however ... that’s if the head you need to use at the time doesn’t twist over. My biggest issue is actually emptying it. It was sold to me as perfect for allergies, so easy to use and empty. No mess, no fuss! Well that’s a load of rubbish. Now if your lucky enough to get the barrel off the vac without it just opening and leaving all your dirt back where it started... you get to the bin and push the red button and down the dirt comes, and then you have to get in there and gi...ve it a good shake and pull all the fluff from the filters so then by this time your covered in dust and if you suffer from allergies, let me tell u this isn’t a great thing! Then the exciting part of trying to get the dust lid closed again, and actually staying closed, that’s a challenge too. The tiny clip doesn’t seem to hold properly. I bought this for hard wood and carpet flooring. Bought the one with all the attachments. Extremely annoying to have to keep going back and forth finding the tools you need cause not on the vac it self. The ball is heavy and awkward. The stick handle is very light and can adjust length which is good. However still feels very cheap. Unfortunately I’ve had this bad purchase since February and now stuck with it till I can save for something else.
Design disaster do not buy
The multi floor head is a constant struggle. It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I have ever used this thing lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is not possible. You have to lift, place it in position and pull heavily towards you.
The top handle is downright stupid. because it is a loop above the tube, it twists your wrist badly.
The musclehead of this vacuum cleaner is total rubbish - ridiculously designed. We have had other Dyson vacuum cleaners which were well designed, but this one really "sucks." Suction is so great the muscle head sticks to the the carpet and scratches the polished floors even on the low suction setting. It's not called a "muscle head" for nothing!! So brutal to move - needs to be more like a hovercraft than a limpid clam. The designers certainly need to go back to the drawing boards. Meanwhile here I am cursing and looking for an alternative head with bristles instead of hard plastic ribbing.
Do Not Buy Dyson, Never again Dyson
Never again Dyson. We have exhausted our patience with our Dyson cinetic big ball animal pro. Have been loyal Dyson customers for nearly 20 years, this is our 3rd Dyson vacuum, but the Animal Pro vacuum has too many faults, extremely disappointing for a very expensive machine, one would expect total reliability, but it is definitely not fit for purpose, does not do what it is advertised to do, that is to vacuum up dog hair. We bought the Dyson cinetic big ball Animal Pro because we wanted the Dyson pet groom attachment tool. Issues include but...not limited to not picking up dog hair, the reason vacuum was specifically purchased for, just blows dog hair up in air. Dog hair sticks to wand from static, resulting in continually having to turn off to wipe hair off wand to feed into vacuum. Does not vacuum up dust and hair off dry tiled floor. Does not collect dust and hair evenly in barrel, but sticks to top of barrel, which makes emptying messy. Barrel doesn’t fully empty, the clips on the barrel don’t secure properly thus spills contents back on to clean floor requiring the floors to be vacuumed again. I have emailed Dyson to advise them of these problems, that the Animal Pro is not fit for purpose and would appreciate a refund or replacement. Dyson have requested I send the Animal Pro to their service centre, but because of this costly exercise we do not wish to spend any more money on their inferior vacuum. We informed Dyson of our loyal customer of nearly 20 years with serial no of 1st purchase of DCO5 that was recalled by Dyson in 2006 due to Electrical Safety Recall. Then we paid Dyson additional money to upgrade to Dyson DC23. But Dyson are not interested in repaying out loyalty, but intent on insisting we return the Animal Pro for servicing, despite the faults not being serviceable. Dyson have forever lost our custom, we will now be replacing with another brand.
Another bitterly disappointed Dyson customer...
Oh Dyson what has gone wrong! I had one of your first vacuums for many years and loved it! Sadly it died and I replaced it with this model. I am so very disappointed! The barrel never seems to close properly and I am forever having to use my stick Dyson to clean the mess that falls out of this vacuum. It is messy to empty. My carpets never feel like they are properly vacuumed and the carpet head does not have the range like the old vacuum. I have to continuously empty the barrel just to feel like I am getting some suction. I've rung a couple of...times only to have to wait for a long time to be told that others love this vacuum. Well I dont! I have been a loyal customer for many years, and we own a number of Dyson products. I will never buy another Dyson product. I'm not sure what has happened in the Dyson company for it to put out such a disappointing product. I can only assume Dyson has been sold to a bigger company so once again we see greed before customer satisfaction.
Not worth the money
Very disappointed with the overall quality and performance. Not enough variation in suction. Emptying the canister is not easy and has often clicked open as it is taken out of it's holder. The on/off switch is too small as is the cord rewind. Vacuum rod is too large and difficult to use. Attachments are poorly designed for the purpose intended.
- Cinetic Big Ball Animal
- Verified purchase
My dyson cinetic big ball animal arrived today FANTASTIC MACHINE......
Anyone thinking if buying a dyson dont hesitate you will love it. All i am waiting on now is the 3 free accessories to arrive..
Purchased in November 2019 at Dyson.com.au for A$699.00.
Disappointed as there is a filter in the apparently filterless vacuum!
This review is not an attack on Dyson, just simply stating fact that there is a major and hidden design fault within this vacuum cleaner.
On a positive note, the vacuum works well when new, great suction and good range of tools!
However, after a while (12 months) the machine started to smell like burnt dust and was literally blowing dust out the back of the motor vents so much so that the air is hazy from suspended dust. Externally everything looked fine and being apparently "filterless", we couldn't see what the problem was. So, I pulled th...e machine apart as it was blowing so much dust that it was unusable and completely unhygienic. And I found a FILTER! YES, a FILTER. There is a disposable paper element filter that is supposed to trap smaller particles between the vacuum cylinder and the motor. This filter was entirely blocked and split so was therefore blowing huge amounts of dust out of the motor vent (see images). The filter looked as though it had been sucking ash, but it hadn't, just blocked with dust.... The vacuum has only ever been used on carpet and floorboards (before Dyson responds that the machine has been used inappropriately). We have a workshop vacuum for 'bad' things and ironically, the Karcher workshop vacuum has ended up in the house as the Dyson isn't useable...... So then off the the Dyson Australia parts website to buy a replacement and nothing was shown! I have now found a replacement filter for $69.00 which the website even states that "If you think that there is no filter in your Dyson Cinetic Big Ball vacuum cleaner you are wrong". And interestingly, the Dyson website states that "No dirty filters to wash or replace" which is simply not true. It would of have been very easy for Dyson to allow the filter to easily clip in and out, but instead c. 19 screws have to be removed to access the filter. Why did they do this when in the past, their vacuum filters were easy to access and washable? I have noted that a number of the other reviews on this site that state that the machine smells or is blowing dust. Dyson have not once responded with a simple solution of replacing the filter, simply contact customer service. Why when there IS a filter and it's a very simple solution or is this simply avoiding admission that a $600.00 vacuum has a fault? Anyway, I have ordered a new filter (the one that doesn't exist) and will see how long it lasts......
Purchased in April 2017 for A$550.00.
- Cinetic Big Ball Animal
- Verified purchase
This product is strong and has lots of little pieces that can help me with my vacuuming. I bought it mainly for my cats hairs on the sofa and it does that so good.
A very well made, high performing vac that's worth a look if you want mains power - and can use all the accessories.
Pros - Excellent performance, quality build and finish, comfortable and efficient to use, large capacity dust collector, wide collection of attachments that work well if you have a use for them...
Cons - ... but up the already premium pricing unnecessarily if you don't. On/off switch on the small side and potentially fragile for tapping with your foot, hard floor head is missing the retaining notch to hold the wand and hose upright on the vacuum itself, reasonably heavy to drag around the house, two-year warranty seems stingy.
Bottom Line - ...A well-made, great performing unit that's worthy of its price if you need a regular mains powered vacuum cleaner over a wide variety of surfaces and furniture - but a cordless unit might be a more convenient option if you don't need endless run time. -- The Cinetic Big Ball range is Dyson's current take on their well-known - some might say iconic - cyclone-style bagless/filterless barrel vacuum cleaners. The Animal+ model is an up-spec'd offering with an emphasis on dealing with pet hair, hence the extra accessories and the corresponding higher price.
Purchased in September 2019.
It's good but not great.
It looks flash.
It has reasonable suction.
It's not too noisy.
It has no bags.
It has a lot of accessories.
Power cord is too short (true off all 3 powered dysons I already own).
Ambassador review: it's great ! Just like the last one.
I was sent this new Dyson Animal+ to review. Conveniently, I already own the previous Dyson Animal model, which may be useful for those who may already own one and are wondering what has changed. I was quite excited to do the comparison, knowing full well it would either be very interesting or it wouldn't be very different at all and that very much turned out to the be case.
Aside from the purple, faux-anodised coloration, the product appears almost exactly the same, on first impression. The differences are very few and far in between and the ...only one I can detect is that the power and cord retraction buttons are slightly larger - that's it. The following is identical: cord length, attachments, stick length/size and the bin is a mirror image of it's previous model, also. For those who have not used a Dyson before and have been deterred by the price-point, I don't blame you in the slightest. Make no mistake, this is a pricey unit at around $750. That said, given the service life of our previous model (over 3 years now), I would absolutely buy another. If it broke within a year then that would be a deal breaker. In a nutshell, the Dyson Barrel vacuums are very, very good. I live in an apartment - all carpet. It's a never-ending challenge to keep our carpets clean and I when I got my first Dyson I was extremely happy with the performance - I still am, which is why I am also very please with the performance of this new model. As a comparison, there is little to no difference in performance between the two. I can't be sure, but I believe the new model is slightly (and mean, very slightly) more quite than the old, but that could be an old vs new thing. I did note that both models use the same "turbine floor tool" (aka - the big brush head that moves and whines, but cleans exceptionally well). This tool is generally great, although our older model now occasionally makes very high pitch, irritating whining sounds when being moved backwards and forwards. I'm not sure if that's due to material suck in the rollers (I have tried cleaning them out) or if it's just that there is a design issue. Given there is zero visible evidence of change on this attachment, I would expect this new model to also have this flaw as time goes on. The other slight irritation is that, in order to remove the spinning brush from this workhorse adapter (because hair will get caught in it), you need a 10 cent coin or something similar to remove the cover on the side of the unit. I would very much like to see a change here that is tool free if possible. Likewise, the bin on both models are indistinguishable, visually, bar superficial colouration. In my experience, this will be generally a good thing - but expect two issues: albeit rarely, you will pop out the bin and it will open unexpectedly. This largely points to incorrect re-installation after cleaning, however, it's not just that. Once you empty the bin (and yes, expect to have to put you hand into the bin to remove jammed up carpet fibre and bits and bobs) the challenge begins to secure the bottom of the bin back onto itself. I often find myself having make multiple attempts at this primarily due to the rubber seals not evenly locking onto the plastic circumference of the bin. All the while, exceptionally fine dust particles are spreading around and getting up your nose and causing wonderful sneezing - it's the price you pay for a vaccum that literally sucks up the finest crud from your carpets - and, it's a price I pay gladly. That said, there is room for improvement in the bin design and I would also like to see improvement in caching the finest of the dust so it doesn't get a chance to aerosolise around the room. The only way to get it out to get the bin multiple hard whacks - which really doesn't help your cause for preventing a dust storm. Overall, I would love to give this a 5 but I know that Dyson can do better and I expect that they certainly will as product development evolves. That said, I would rate this vacuum above all others I have used in the past and I would buy one again.
Purchased in September 2019.
Highly recommended for homes with fur-babies!
Dyson Cinetic Big Ball Animal+ Vacuum Cleaner
This my first my first review, and first time with a Dyson so naturally I was keen to experience one of these for the first time. It was a bit of an anti-climax when it arrived as I had hurt my back a couple of days earlier. So as keen as I was to test it out, I was worried about being able to actually use it!
Anyway, a little background. Our house is two storey, tiled living downstairs and carpeted bedrooms upstairs. We have two VERY cute but VERY fluffy Ragdoll cats that ...
Bit of a mixed bag
As a product ambassador, we DO get very excited to try out new products, however, our standards are very high because we are fussy and usually by top notch home electrical equipment and as such, want to be impressed before we start jumping up and down with excitement. This is our 3rd Dyson. Why? 2 Reasons, really. It seems to be the market leader when it comes to bagless technology and our first one is a really old model. Still works, but not the greatest thing since sliced bread, as it was our first Dyson purchase and we bought a relatively in...expensive model (if indeed you can put that term in the same sentence as the brand name...?) the 2nd Dyson is one of those fancy sticks that charges on the wall in our laundry and you can grab it and quickly vacuum up any unfortunate bits and pieces from our 10yr old or young dog, which IS a small inside dog. Anyway, where was I...? Oh yes, the Cinetic Big Ball Animal has some very clever features compared to our old machine. To start, I noticed it was much easier to manoeuvre and the suction was better. We have nice carpet upstairs that kinda looked clean, but as soon as I ran the Dyson over and did just one Bedroom, 1/3 of the cannister was full with hair, dust and God only knows what. (Don't tell my Mum.) The power cord is a decent length and the whole thing is ergonomically designed, so it's fun to use. Any negatives? Well yeah. It's not that quiet, it takes up a lot of space when stored and there is not even a nice drawstring bag supplied for storing the 3927293 gizmos that come with it. The power lever is tricky and not the best shape in the best position to operate, but overall, these are very small gripes and the quality of the cleaning including the super powerful suction and overall ease of operation by far outweighs them. Is it the perfect unit? Nope. But it's better and more convenient than anything else I have seen or used in recent memory. Dyson is on the expensive end, but then there's hardly any competition that has all of those features rolled into one.
Purchased in September 2019.
A Great Vacuum But With Mixed Feelings
Opening the Dyson gives you an impression of quality and attention to not using Styrofoam which is always good for the environment and the packing down the delivery box. All the plastics have a quality feel and look with the iridescent canister top looking really special. Everything is included with the Animal + that you could want for for the average pet owner as well as a dog brush that seems like a good idea, only if your furry friend is not afraid or excited by the sound of the vac. My pet couldn't sit still long enough to have any real use...from this. I have mixed flooring in my home being carpet in the bedrooms and tiles throughout the main part of the house. I previously had the DC54 and have experienced the previous version of the Cinetic Big Ball and so have had the opertunity to see the areas where the Dyson engineers have mad some mistakes and over engineered some areas and under engineered others. The DC54 had better tracking and ability to be pulled around corners due to the front V shaped sled front wheel assembly , I find this unit is really had to pull around a door jam due to the shape just in front of the dust canister. Although the new unit can self right perfectly fine, I would prefer the better tracking ability of the previous model. The articulated handle is a perfect example of over engineering for no good reason. the previous handle was just fine in all situations and now the extra weight just adds to the fatigue in the wrist area we didn't experience before. I even find some instances that the telescoping handle part near the hand piece is working against me and is quite annoying. Maybe some people like to vacuum the ceiling every time they vacuum ... I don't ? Not that the previous version was any problem when vacuuming things up high. The dust bin is greatly improved and was needed and there was lots of reviews in this area. I did find that they had made some effort to remove the cup part of the canister door to provide a flat surface for dust to fall into the bin when emptying, but I feel that somehow this has changed the dynamic of the airflow in the canister encouraging hair and dust to group up on the metal dust shield in the center of the canister rather than pushing the dust down to the base of the canister like my previous cinetic big ball. This made it a bit of a pain to pull pet hair from the silver grill when emptying. The only other thing they have missed is the flimsy little clip that holds the lid on , quite often the latch on the previous version would come loose and if you don't grab the bin from both ends the bin opens itself all over the vacuum. My Mum also has the same previous version of the cinetic big ball vacuum and I have had to go and clean up the mess for her on several occasions...lucky I have an extra vacuum on hand to clean up the Dyson mess. Even though inspecting this part of the vacuum shows no real change to the design, maybe they have strengthened the plastic used as over the last month this hasn't happened to me yet? I just feel there should have been some sort of a positive locking mechanism for the lid rather than this small clip that seems to just hold on. Of the attachments offered, they all operate as intended although I wish there more bristles added to the combined crevice soft brush tool, the sparse amount on the tool doesn't stand up to heavy cleaning tasks like car cleaning and the like. There is an additional car cleaning kit avalible and maybe this solves thte problem although at this price point I wouldn't expect I would need to rush out and by additional attachments. The turbine head for carpet is a standout and gives a great deep clean that I don't think could be matched by the competitors. the design is easy to clean and works great every time. The hard floor tool is a bit of a hit and miss as it does have the tendency to push sand and other items around the floor rather than sucking them up. This takes some getting used to but its not a deal breaker. There are some extra things added to this unit that were not needed but the issues above are the main ones. There is no figures published about filtration and this is a bit of a downfall if you are an asthma sufferer, not that emptying any bag less vacuum over a bin is good for anyone with allergy issues . I feel there are some extra work to be done on the bin design and the handle, as well as publishing the filtration expectation of the unit. After saying all this, I would recommend the unit to people who are aware of the issues around bag-less vacuums in general.
It is growing on me.
This vacuum cleaner was provided to me at no charge for the purpose of this review, under the ProductReview Product Ambassador scheme. This is my unbiased assessment of the machine.
First impressions are a mixed bag – Gaudy colour scheme; extendable wand is thick grey plastic, looks cheap and flexes in use; on-off switch and cord rewind button are small and look flimsy; on the positive side, there are a lot of extra tools included; the hose now detaches easily from the machine, unlike older Dysons. The instruction book is wo...
It Sure Sucks!
On opening the box I was pleased to see no Styrofoam packing, all major packing was cardboard. The various components seem to be made of a high quality plastic, with a soild feel to them all. The diagrams for the assembly were easy enough to follow although there was no mention of the smaller tools. I was able to look up the various tools and how to use them on the internet.
The tools and hoses have a very positive lock when assembling and are easily pulled apart when required by pushing the red release button, far better idea than just a fr...iction fit. There seems to be no leakage from any of the joints, a good sign. The hose is very good quality and the swivel on the handle give the user a lot of choice of angles from the tool to the machine. I have four rooms with industral type carpet with a very short pile, the kitchen is slate and the rest of the house is tiled. The vacuum has a good length of power cord, although not recommended I find I can do the house from one central power point with a heavy duty extention lead. The turbo head does a fantastic job of cleaning the various floor surfaces and it is picks up dirt with ease with the very powerful suction, a bleed trigger is easily accessed on the handle if you want to back off the suction a little.
Purchased in September 2019.
My first Dyson, very happy
We’ve had this vacuum cleaner for a month now and have been very happy overall. I’ve included some pictures of some of the included accessories I talk about with the names of the tools (I found these names online on various websites, so I hope they’re correct)
- All the accessories click together easily. The connections are great, this was a pet peeve of mine with my previous vacuum, but these accessories click together and come apart without any effort. Just a click of a button which is great for setup and storage
- All the moving bits ...
Purchased in August 2019.
The best bagless canister vacuum, but it is a bagless.
I'll start by saying that if you want a bagless vacuum cleaner, The Dyson Big Ball Animal + is just about the best you can do.
But, and there are a few buts, the cleaner is not perfect, and although Dyson's multi cyclonic dust separation system is legendary, and really has not been replicated well by any other manufacturer, the system is not perfect, and compared to a bagged cleaner, actually takes a bit of effort to maintain.
With a well designed bagged cleaner you simply pop the bag out, throw it in the bin, and install a new bag. During th...is process it is easy to be exposed to little to no dust, and the canister of the vacuum itself will rarely if ever need any cleaning or maintenance, the bag contains all of the dust, so the cleaner itself remains clean, eventually you might need a new exhaust filter, but generally, that's it. However, with a bagless cleaner, and Dyson certainly is not immune to this, you must empty the canister into a bin in a way that inevitably exposes you to a plume of dust. The dust cylinder will become lined with dust that will need washing or brushing out, and the entire cyclonic dust separation system will eventually become caked with dust, these problems are not unique to Dyson, but exist for all bagless cleaners. Bagless vacuum cleaners simply are more labour intensive to clean and maintain than bagged, and this is hardly ever spoken about, but it is true. What is unique to Dyson though, is the difficulty of cleaning and maintaining all of this. First of all the gap between the transparent external cylinder wall and the central dust shroud at the top of the cylinder appears to be too narrow. I'm sure the engineers at Dyson have worked endlessly on this, but the problem remains that dust gets jammed at the top of the cylinder and does not fall to the bottom consistently. This has an obvious and noticeble effect on airflow therefore the performance of the cleaner, adding to the issue is just how quickly after emptying the cleaner this can happen, we have a carpeted two bedroom apartment and before we have finished cleaning the clogs and jams have started to appear, every time we vacuum with this cleaner we must go through a maintenance routine else the cleaner will not be ready next time it comes time to clean. Worst out of all of this, the chimes of "no loss of suction" don't really ring true here, not for long anyway.
Questions & Answers
Why is my Cinetic Big Ball Animal Dyson making a loud sort of screaming noise? How do I fix this? Still under warranty.
Dyson Team ..Dyson
This isn't a sound we would expect from your Cinetic Big Ball and are keen to assist.
Please give our Dyson Experts a call on 1800 239 766 at your convenience (with your machine handy).
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
My brand new Dyson won’t clean a short pile rug! I have used every head and nothing helps, have I just wasted $500
Dyson Team ..Dyson
We are sorry to hear about this and are only happy to assist.
Please forward your query, the serial number of your machine and your details to firstname.lastname@example.org and our Dyson Experts will be in touch shortly to help.
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via email@example.com. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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