Reviewer Photos & Videos
I am so disappointed with this vacuum. It pushes the dirt around on hard surfaces and any hair it picks up from the carpet gets stuck in the brush head. I have to disassemble during and after each use to cut the hair from the brush and remove dust blocked in the tube. When I called Dyson they tried to imply that having three girls with long hair was abnormal and then tried to tell me that cleaning out the brush and tube during and after each use was the normal maintenance procedure for this vacuum. This to me is a faulty machine, but when sent ...away to test, it just came back saying they couldn’t find a fault. Is it tested on a bald bachelor? They then tried to tell me it was up to the retail store I bought it from to refund me but of course the retail store tell me it’s up to Dyson, so no one is willing to take responsibility and I’m left with a product that is totally useless to me.
Avoid Dyson Barrel vacuums- you'll end up carrying the heavy barrel in your other hand.
Purchased the Dyson Cinetic Big Ball Origin from David Jones for $397 AU on 20/6/20. After the first use hated it (still hate it after the 3rd use)- doesn't suck well enough, even on the max setting (ie won't vacuum a hair ball off carpet), the barrel doesn't follow along behind you but rather tries to go the wrong way, doesn't roll at all, or just tips over. It is frustrating +++. So you have to end up carrying the HEAVY barrel in the other hand and consequently hurting your back. The bin emptying function is also terrible and the base keeps o...pening (thus dumping the contents on your foot/ floor/ itself/ any nearby pet) even if you click it into place. Just awful. I've contacted both Dyson and David Jones to request a replacement with the stick vacuum and haven't got a response.
I wanted to love my Dyson but I don’t. I expected more for the price. The suction is good but the fact that the dust container lid pops open occasionally by itself spilling dust everywhere is a huge downside. Dyson keeps saying it’s not supposed to do that but the fact that many reviews complain about this might indicate that it is a design flaw. Very annoying. Wish you would just accept it’s an issue and fix this.
Design disaster do not buy
The multi floor head is a constant struggle. It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I have ever used this thing lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is not possible. You have to lift, place it in position and pull heavily towards you.
The top handle is downright stupid. because it is a loop above the tube, it twists your wrist badly.
The musclehead of this vacuum cleaner is total rubbish - ridiculously designed. We have had other Dyson vacuum cleaners which were well designed, but this one really "sucks." Suction is so great the muscle head sticks to the the carpet and scratches the polished floors even on the low suction setting. It's not called a "muscle head" for nothing!! So brutal to move - needs to be more like a hovercraft than a limpid clam. The designers certainly need to go back to the drawing boards. Meanwhile here I am cursing and looking for an alternative head with bristles instead of hard plastic ribbing.
Not worth the money
Very disappointed with the overall quality and performance. Not enough variation in suction. Emptying the canister is not easy and has often clicked open as it is taken out of it's holder. The on/off switch is too small as is the cord rewind. Vacuum rod is too large and difficult to use. Attachments are poorly designed for the purpose intended.
Disappointed as there is a filter in the apparently filterless vacuum!
This review is not an attack on Dyson, just simply stating fact that there is a major and hidden design fault within this vacuum cleaner.
On a positive note, the vacuum works well when new, great suction and good range of tools!
However, after a while (12 months) the machine started to smell like burnt dust and was literally blowing dust out the back of the motor vents so much so that the air is hazy from suspended dust. Externally everything looked fine and being apparently "filterless", we couldn't see what the problem was. So, I pulled th...e machine apart as it was blowing so much dust that it was unusable and completely unhygienic. And I found a FILTER! YES, a FILTER. There is a disposable paper element filter that is supposed to trap smaller particles between the vacuum cylinder and the motor. This filter was entirely blocked and split so was therefore blowing huge amounts of dust out of the motor vent (see images). The filter looked as though it had been sucking ash, but it hadn't, just blocked with dust.... The vacuum has only ever been used on carpet and floorboards (before Dyson responds that the machine has been used inappropriately). We have a workshop vacuum for 'bad' things and ironically, the Karcher workshop vacuum has ended up in the house as the Dyson isn't useable...... So then off the the Dyson Australia parts website to buy a replacement and nothing was shown! I have now found a replacement filter for $69.00 which the website even states that "If you think that there is no filter in your Dyson Cinetic Big Ball vacuum cleaner you are wrong". And interestingly, the Dyson website states that "No dirty filters to wash or replace" which is simply not true. It would of have been very easy for Dyson to allow the filter to easily clip in and out, but instead c. 19 screws have to be removed to access the filter. Why did they do this when in the past, their vacuum filters were easy to access and washable? I have noted that a number of the other reviews on this site that state that the machine smells or is blowing dust. Dyson have not once responded with a simple solution of replacing the filter, simply contact customer service. Why when there IS a filter and it's a very simple solution or is this simply avoiding admission that a $600.00 vacuum has a fault? Anyway, I have ordered a new filter (the one that doesn't exist) and will see how long it lasts......
Purchased in April 2017 for A$550.00.
It Sure Sucks!
On opening the box I was pleased to see no Styrofoam packing, all major packing was cardboard. The various components seem to be made of a high quality plastic, with a soild feel to them all. The diagrams for the assembly were easy enough to follow although there was no mention of the smaller tools. I was able to look up the various tools and how to use them on the internet.
The tools and hoses have a very positive lock when assembling and are easily pulled apart when required by pushing the red release button, far better idea than just a fr...iction fit. There seems to be no leakage from any of the joints, a good sign. The hose is very good quality and the swivel on the handle give the user a lot of choice of angles from the tool to the machine. I have four rooms with industral type carpet with a very short pile, the kitchen is slate and the rest of the house is tiled. The vacuum has a good length of power cord, although not recommended I find I can do the house from one central power point with a heavy duty extention lead. The turbo head does a fantastic job of cleaning the various floor surfaces and it is picks up dirt with ease with the very powerful suction, a bleed trigger is easily accessed on the handle if you want to back off the suction a little.
Purchased in September 2019.
First impressions WOW!!! Really Impressed
First Thoughts: After the initial easy and fast setup which took less than 10-15 minutes to do once unpacked from its box to having it running and doing its job was great and was easy to get done with some hiccups trying to figure out how the tools holder would attach.
The aesthetics are nice and clean it looks huge but not, it easily roles along the ground with ease without issues on carpet and hard floors which is great, so you are not having to try and drag it along possibly causing damage to the hose.
What I liked: The ease of use to empt...y the canister into the bin is an easy process with some headaches involved with getting it back into place again “The Bad”. The huge number of accessories that came along with the setup is very vast and enables you to do so much more than your average setup that doesn’t really come with much. If you are vacuuming and find that the suction is too strong, and your rug (or other items) is picked up from the floor the suction release on the main handle helps to release the amount of suction available until you let go allowing the full power of the vacuum to go full power.
Purchased in September 2019.
Just blows dirt around.
We bought the vacuum and have used it once and on all surfaces, especially wooden floors, it just blows the dirt and crumbs around the floor and the intake filter at the top of the head gets covered, from the outside. It is also quite heavy and cumbersome to use on stairs. I even picked up a dust bunny to put it into the vacuum but it still just blew it into my face. I ended up vacuuming my home with the small upholstery attachment, it worked much better than the proper head
Purchased in September 2019 for A$900.00.
The best vacuum I have ever used.
The vacuum I had been using is an older Miele bagged cylinder model, about 13 years old. And the floor coverings in my unit are older carpets, lino tiles and ceramic tiles. I was asked to test the Dyson cinetic big ball animal plus through the product review Ambassador Program and it arrived just in time for the annual spring clean so got a very thorough work out every day for a week.
Unpacking the Dyson cinetic big ball animal plus
The first thing I noticed when I opened the box was how well all the components were packed, nothing rattled...
Purchased in September 2019.
Forget doing the carpet!
I've found this vacuum ok on hard (tiled) floors but it has the same problem as every other vacuum I've ever used - it doesn't get right into where the floor meets the wall so I have to sweep these areas before I even get the vacuum out.
As for cleaning carpet - forget it! I have tried my vacuum on every possible setting (i.e. the red slide setting mechanism on the cleaning head) and cannot get all the dirt up no matter how many times I go over it.
Sorry, big waste of money!
Would not recommend this vacuum to anyone with carpet of any type.
Fantastic vacuum but it does have an issue
My first experience with dyson was with the DC14 which was a great vacuum for it's time, it had no loss of suction and lasted many years. 12 years later the DC14 stopped working and was time for a new vacuum cleaner. Being happy with dyson we bought the Cinetic Big Ball multi floor, this vacuum is different from the others, it has no filter to clean which is great convenience and the canister emptying system is a breeze to use, however I was most impressed with the suction power of this dyson, my carpets were already cleaned but the dyson prove...d otherwise, it filled its canister with debris that could not be seen on the carpets and that was very impressive, I even vacuumed the car with this dyson and once again the dyson left my car looking very clean and once again I was left impressed. I like the ball technology, it helps with keeping the vacuum cleaner on its wheels instead of upside down or on the side, there were occasions where the vacuum would tip over but due to the ball technology the dyson put itself back on it's wheels and that is something that I am really pleased with. There is however a draw back with this specific model and that is the multi floor muscle head which I found to be a handful, especially on carpet where I found myself wresting my way just to vacuum the carpets which is no good if you are trying to vacuum the whole house the head would get stuck on the carpets, I tried putting the setting on the muscle head to its minimum but I still found myself wresting to get vacuming done. My solution was to buy the dyson turbo head and use that for the carpets and use the multi floor muscle head for the hard floors. Overall I'm really impressed with this vacuum cleaner I wouldn't hesitate to recommend it to anyone, however if you are buying the multi floor version you might want to consider buying a turbo head as well, especially if you have carpets as the multi floor muscle head may get stuck regardless of the setting. But if you are looking for a vacuum cleaner that is powerful and easy to use, than this is the perfect vacuum cleaner for you.
Wish I had read the reviews first.
Cheap plastic rubbish. Not what you expect from $500 +. Loved my old Dyson, very dissapointed. Hair blocks barrel which needs manual untangling, blocks dirt going into barrel. Musclehead tool plastic has WORN off in 5 months so it now leaves scuffs on timber floor. Asked for refund for faulty lemon, told no only part replacement. And BUY another part. Seriously Dyson, model is a lemon recall it. Customers are fleeing and wont be back.
It sucks more than it sucks! And not in a good way!
After seeing a heap of recommendations for a Dyson vacuum cleaner, I decided to get a cinetic big ball after my trusty Miele finally blew up. So maybe I’m just an idiot and don’t know how to use the thing properly, or I’ve missed a warning on the instructions in teeny writing saying ‘do not suck anything up bigger than a match head or it’ll block.’ Cos basically that’s what happens. Not only does it block easily, it takes FOREVER taking the thing apart to find which section may be blocked since the hose consists of several stupid bends making i...t easier to block. I spend more time poking various bendy objects into its numerous holes than I do actually using the thing, Im sure if it could orgasm, it would! Thank god the hose comes apart into 100 pieces because it’s the only practical part of the bloody vacuum! And the barrel is ridiculously small, it fills up quickly and is a nightmare to empty! I can’t just tip the crap out, I have to shake the crap out of it and poke things into that part of it too! It gets more pokes than me! I swear those who do recommend them just jump on the bandwagon about how good they are and have never actually used one. The next person I see recommend one, I’m going to demand to see a pic of them holding it because I’m sure that many people can’t be that in love with this piece of rubbish!
Questions & Answers
Why is my Cinetic Big Ball Animal Dyson making a loud sort of screaming noise? How do I fix this? Still under warranty.
Dyson Team ..Dyson
This isn't a sound we would expect from your Cinetic Big Ball and are keen to assist.
Please give our Dyson Experts a call on 1800 239 766 at your convenience (with your machine handy).
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
My brand new Dyson won’t clean a short pile rug! I have used every head and nothing helps, have I just wasted $500
Dyson Team ..Dyson
We are sorry to hear about this and are only happy to assist.
Please forward your query, the serial number of your machine and your details to firstname.lastname@example.org and our Dyson Experts will be in touch shortly to help.
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via email@example.com. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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