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Fantastic vacuum but it does have an issue
My first experience with dyson was with the DC14 which was a great vacuum for it's time, it had no loss of suction and lasted many years. 12 years later the DC14 stopped working and was time for a new vacuum cleaner. Being happy with dyson we bought the Cinetic Big Ball multi floor, this vacuum is different from the others, it has no filter to clean which is great convenience and the canister emptying system is a breeze to use, however I was most impressed with the suction power of this dyson, my carpets were already cleaned but the dyson prove...d otherwise, it filled its canister with debris that could not be seen on the carpets and that was very impressive, I even vacuumed the car with this dyson and once again the dyson left my car looking very clean and once again I was left impressed. I like the ball technology, it helps with keeping the vacuum cleaner on its wheels instead of upside down or on the side, there were occasions where the vacuum would tip over but due to the ball technology the dyson put itself back on it's wheels and that is something that I am really pleased with. There is however a draw back with this specific model and that is the multi floor muscle head which I found to be a handful, especially on carpet where I found myself wresting my way just to vacuum the carpets which is no good if you are trying to vacuum the whole house the head would get stuck on the carpets, I tried putting the setting on the muscle head to its minimum but I still found myself wresting to get vacuming done. My solution was to buy the dyson turbo head and use that for the carpets and use the multi floor muscle head for the hard floors. Overall I'm really impressed with this vacuum cleaner I wouldn't hesitate to recommend it to anyone, however if you are buying the multi floor version you might want to consider buying a turbo head as well, especially if you have carpets as the multi floor muscle head may get stuck regardless of the setting. But if you are looking for a vacuum cleaner that is powerful and easy to use, than this is the perfect vacuum cleaner for you.
Wish I had read the reviews first.
Cheap plastic rubbish. Not what you expect from $500 +. Loved my old Dyson, very dissapointed. Hair blocks barrel which needs manual untangling, blocks dirt going into barrel. Musclehead tool plastic has WORN off in 5 months so it now leaves scuffs on timber floor. Asked for refund for faulty lemon, told no only part replacement. And BUY another part. Seriously Dyson, model is a lemon recall it. Customers are fleeing and wont be back.
It sucks more than it sucks! And not in a good way!
After seeing a heap of recommendations for a Dyson vacuum cleaner, I decided to get a cinetic big ball after my trusty Miele finally blew up. So maybe I’m just an idiot and don’t know how to use the thing properly, or I’ve missed a warning on the instructions in teeny writing saying ‘do not suck anything up bigger than a match head or it’ll block.’ Cos basically that’s what happens. Not only does it block easily, it takes FOREVER taking the thing apart to find which section may be blocked since the hose consists of several stupid bends making i...t easier to block. I spend more time poking various bendy objects into its numerous holes than I do actually using the thing, Im sure if it could orgasm, it would! Thank god the hose comes apart into 100 pieces because it’s the only practical part of the bloody vacuum! And the barrel is ridiculously small, it fills up quickly and is a nightmare to empty! I can’t just tip the crap out, I have to shake the crap out of it and poke things into that part of it too! It gets more pokes than me! I swear those who do recommend them just jump on the bandwagon about how good they are and have never actually used one. The next person I see recommend one, I’m going to demand to see a pic of them holding it because I’m sure that many people can’t be that in love with this piece of rubbish!
Really Not fit for purpose
We replaced our decade old purple Dyson which was easily the best vac we'd ever had. This model has some really fundamental design problems. The attachment holder obstructs access to the wand. The want will not sit in the slot meant to hold it when being stored. It falls out every single time. Slot provided just not adequate to hold it but worse is when in use it will blows puffs of fine dust out of the air outtake vent on the back. Its enough dust that we can easily see it coming out and it covers the vacuum in dust. We won't gamble our health or another $700 with Dyson
- Cinetic Big Ball Multi Floor
- Verified purchase
This is the 2nd machine I have had, as I took the first one back after 6 months due to a high pitch sound constantly from the handle, this one is now doing the same thing, my multi floor head is leaving rubber marks all over my bamboo flooring, so I need to make sure I vacuum in direct straight lines to try and avoid this. The clip on the canister often opens when you lift it out to clean and drops all the dirt everywhere so you have to make sure you hold it shut when lifting out. Seriously would look at another brand next time.
This vacuum cleaner is horrible. it has ruined my wife’s birthday because the unloading mechanism is so sensitive that it dumps the contents on the floor. The bin is so small that we have to reach in to clear hair that is not dislodged by the opening mechanism. Dyson are trading on their goid name and we paid a premium for it. It is definitely not fit for purpose and we will be seeking a refund
Lots of suction, lots of plastic parts to break
The vacuum cleaner is really good as far a suction and cleaning power go. Gives a good deep clean on carpet and easy going on tile floors. The lack of bag is a great concept and there's a good array of tools.
On the downside Dyson has never been big on plastics quality. The plastics components are weak and flimsy and will fail easily. Whilst its a good cleaner make sure and take out extended warranty
Don’t buy one!!!!!
Bought the Dyson last week, so disappointed. The head is hard to use on tiles, it’s stiff to push. Not like my old Dyson. Also the attachment does not have as strong suction, as old model. Contacted Dyson they told me to buy a a hand stick, I was hoping for a replacement, The person I spoke to had no idea what she was talking about. What a waste of $699. So frustrated.
Id rather invest in a kirby
Bought this product nothing compared to the kirby I bought in 2005 and guess what the kirby still works and sucks everything in its path.. too bad kirby on sells door to door....
- Cinetic Big Ball Animal
- Verified purchase
Could be better
Bought to replace a 10 year old "high end" Electrolux Barrel that had a few broken bits of plastic. I have a mix of hard floor, carpets and stairs. Do not have pets as such, but family members with long hair. I have used Dyson's before, but not owned one. Cannot comment on reliability as only a month old.
The small roating head accessory is great for stairs
Suction is excellent: on first use I found "extra" dust
Does not fall over
Light to carry
Most accessories attach to the wand
No bags !!
Questions & Answers
Why is my Cinetic Big Ball Animal Dyson making a loud sort of screaming noise? How do I fix this? Still under warranty.
Dyson Team ..Dyson
This isn't a sound we would expect from your Cinetic Big Ball and are keen to assist.
Please give our Dyson Experts a call on 1800 239 766 at your convenience (with your machine handy).
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
My brand new Dyson won’t clean a short pile rug! I have used every head and nothing helps, have I just wasted $500
Dyson Team ..Dyson
We are sorry to hear about this and are only happy to assist.
Please forward your query, the serial number of your machine and your details to email@example.com and our Dyson Experts will be in touch shortly to help.
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via firstname.lastname@example.org. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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