Dyson DC08 Questions & Answers

Thanks for the question about your machine, Michelle C. The Dyson DC08™ vacuum launched around 2005. It's categorised as a legacy model because we've ceased manufacturing and supplying its parts. Feel free to reach out to our experts to discuss your options, our contact details are found here: external link 

Hey there Tony, This older machine is now a legacy model which can no longer be serviced and our final stockpile of spare parts was permanently depleted some time ago. Please reach out to our experts to discuss your options: external link 

Thanks for letting us know this has happened Paula. This older machine is now a legacy model which can no longer be serviced and the final stockpile of spare parts was permanently depleted some time ago. Please reach out to our experts to discuss your options: external link  Email auaskdyson@dyson.com

Hi Judith, I purchased mine from here: external link  (Mine is a DC08 that I brought over from the UK) --Simon

Hi Judith, Thanks for your question. Please note your machine is now a legacy model, and servicing and spare parts are no longer available from Dyson. Please reach out to our Customer Care team to discuss your options, our contact details are listed here: external link 

Hi Judith, the company in the link below have all the filters you need. You will just need to do a search on their site. external link 

You cannot by heads from Dyson anymore but you may be able to find something on eBay

We do apologise for any disappointment, however due to the age of the DC08 range, we no longer are able to assist with genuine replacement parts. We can't recommend any non-genuine parts will work to the same specifications as they aren't tested or endorsed by Dyson.

That being said at time of writing, we do have an offer for DC08 owners. To find out more, please email your details and the serial number of your machine to auaskdyson@dyson.com and our Dyson Experts will be happy to help.

If you can't remove the bin from the machine, this can indicate the cyclone and bin of the machine may be misaligned. To resolve this, press on the clear handle on the bin firmly to realign the bin with the cyclone. Once this is done, you should be able to remove the cyclone and bin (while assembled) from the machine like normal.

If we can assist further, our Dyson experts are only happy to help. Our contact details can be found here: external link 

Apologies for any disappointment, however due to the age of the DC08 range of machines, our supply of parts has exhausted. While parts aren't available, some territories do have an offer for DC08 owners.

Please email your details and the serial number of your machine to auaskdyson@dyson.com and our Dyson Experts will only be happy to help.

If outside Australia, please visit external link  and press "Support" then "Contact Us" to find the details for the Dyson helpline in your area.

Thank you. Will follow up in NZ. I am very impressed with how quickly I got a respons from you.thank you again.

The Dyson DC08 was superseded by the DC19 around mid 2007.

We hope this helps, however our Dyson Experts are available via auaskdyson@dyson.com and happy to help.

A couple of things and I did a diagram, but see I can't attach here... This article covers what I was going to show you in my diagram. - external link  Hope that sucks for ya. :D

Main things are hair around the spindles or the suction bypass being pushed in (not its technical name, but not sure what its technical name is)

Sorry to hear your turbine head isn't spinning. Your turbine head needs to be cleaned every 3 6 weeks. If it is not working as you would expect, try the checkpoints below: - Make sure the red or purple plunger disk at the side of the turbine head is pulled out - Has the filter in your machine been washed recently? The filter can affect the suction of machine by up to 60% - Slide each end of the plastic brush bar off of the turbine head. The left side of the brush bar pulls off to the left of the head, away from the black plastic piece in the middle, the right piece slides to the right. If they are stiff, give them a gentle wiggle, gentle pull and mind your fingers as you pull the brushbar out. Take note which side they come out from as they only go back on the side they were pulled off from. - Reassemble the turbine head making sure the grey soleplate of the turbine head is fitted securely - Make sure there are no blockages inside the hose, handle and extension tube of the machine - Make sure the machine has strong suction without the turbine head - Reassemble and test the machine

This should help, however if we can assist further our Dyson Experts are available via auaskdyson@dyson.com and happy to help.

We do apologise for any disappointment, however due to the age of the DC08 range, we no longer are able to assist with genuine replacement parts. We can't recommend any non-genuine parts will work to the same specifications as they aren't tested or endorsed by Dyson.

That being said at time of writing, we do have an offer for DC08 owners. To find out more, please email your details and the serial number of your machine to auaskdyson@dyson.com and our Dyson Experts will be happy to help.

external link  have what you need. They have videos to help if you're not sure how to fit things too. I just replaced the motor, switch and filters on my DC08 that is at least 12 years old. It's a shame to dump something that is built so well. Don't be afraid to use non genuine parts if Dyson won't provide support.

You can buy them on eBay.

YouTube has videos on how to fully refurbish these units. Replace everything for 150-200aud and you still have a better unit than new other brands IMHO

Apologies for any disappointment, however if the hose in the head of your DC08 machine has split, the head as a whole would need to be replaced. That being said, due to the age of the DC08 range of machines, our supply of parts has exhausted. While parts aren't available, we do have an offer for DC08 owners. Please email your details and the serial number of your machine to auaskdyson@dyson.com and our Dyson Experts will only be happy to help.

Hi there, Thank you for your query, we are happy to help. We are happy to confirm that if you swap the standard post motor filter with a HEPA post motor filter it won't cause any issues with the machine.

I hope this helps, however if we can assist further, please email auaskdyson@dyson.com and our Dyson Experts will be in touch and happy to help.

Best wishes,

Shan

I'm presuming you have tried Dyson direct to see if they have this as a spare part? If they don't, then you're only option would be to try either gumtree or fb marketplace to see if you can pick up a used one from a broken machine perhaps?? Good luck.

Hi Michelle, Thank you for your query. We do apologise for any disappointment, however we have exhausted our supply of parts for the DC08. That being said, at time of writing we do have an offer for existing DC08 owners. We would encourage you to email auaskdyson@dyson.com with your details and the serial number of your machine. Our Dyson Experts are happy to help.

Best wishes,

Shan

Hi Joe, Thank you for your query. You can find the user manual for your DC08T via this link: external link  I hope this helps, however please feel free to reach out to our Dyson Experts via auaskdyson@dyson.com if we can assist further.

Best wishes,

Shan

Hi Lizzy, Thank you for your query. As the wand on the DC08 and DC08T are slightly different, the connections are different as are the lugs on the back of the head to store it on the machine.

Please do note, in Australia the DC08 and DC08T have been retired, and we no longer have parts for this machine, however do have alternate offers.

I hope this helps, Should you wish to discuss this further, or need any more information, please email auaskdyson@dyson.com.

Best wishes,

Shan

Hi Pang, Thanks for your question. The DC08 is one of our older retired machines, that we no longer service or supply parts for. Some of the DC08 machines came with a HEPA filter and some did not, as we did not release a DC08 Allergy the best way to tell, is to remove the clear bin and look through the hole in the post filter cover or remove the post filter cover. (The cover looks like this: external link 

The HEPA machines had a Purple and white post filter with the word HEPA printed clearly on it, the machines without HEPA had a grey sponge filter.

If you have any further questions or need assistance please email us at auaskdyson@dyson.com and we will be happy to help.

Best wishes,

Mira

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Hi there, I am sorry to hear your Dyson machine isn't running as it should. Please give us a call on 1800 239 766 with your machine handy and our Dyson Experts will be more than happy to help. We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Shan

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i've not heard of the one you are talking about but i have purchased 2 dysons & my daughter has also and we have both found that it doesn't take long for the suction to lessen. i don't believe i would buy another especially seeing that they are not the cheapest machines around. I live alone & only used my first one once a week and it blew up after just 3 years!!!

Clean both the intake and exhaust filters, should do the trick. :)

Hi Shane, Thanks for your question. While we do apologise for any disappointment, the DC08 machine is a retired model, we no longer have a supply of parts, and we can no longer service this machine.

Please reach out at askdyson@dyson.com.au, along with your machine's serial number and contact details, and we will be happy to advise you of your options.

Best wishes,

Mira

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