Please note that the Dyson DC65 has been renamed to the Dyson Ball Animal. No other changes to the product were made.
Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Heavy , hose attachment difficult to use and my wrist swells because it’s heavy
I bought this for pet hair on carpet and tiles and the machine is heavy to manoeuvre and my wrist swell with arthritis every time I use. The machine won’t fit under beds and the hose attachment is hard to use and the machine topples over. Horrible vac expensive also
Big bulky but does the job
This is a good vacuum cleaner and when we first got it we were really impressed. Since living with it for 5 years though it has become slightly annoying. The chord at the back that the accessories plug into is not the most functional. And the weight of the machine are it’s only down falls
Expensive but works well
It is eye-catching to look at based on the design. Not as loud as other vacuum cleaners. However, very hard to use if you're used to the standard vacuum cleaners. Took us a bit of time to efficiently use it. A little heavy but it's not a major issue. Been using this for almost a year. I'm not extremely impressed. It's too expensive for the function it offers.
6 / 10
Bought this just over a year ago. We still use it and are happy but it just really isnt what we expected from a very expensive brand like Dyson.
As others have mentioned it is huge, bulky, heavy and has WAY too much power to the point that it actually makes vacuuming harder rather than easier.
It has reached the point where only I use the vacuum cleaner (as a male). I told my wife not to use it (she is prone to headaches from sore shoulders and neck, usually caused by bad posture at work). Every time she would use it she would complain ...about sore shoulders and wrists. The power in the machine makes it grip to the carpet. This forces you to really use your wrist and even I feel sore if I do the whole house (including hallway and living room id say about 5 standard bedrooms worth). I generally do it over 2 stints. Other than that we are happy. But it just leaves a stain on the Dyson brand. I would look at another Dyson if I had the chance again
Flexible, but some durability concerns.
This vacuum cleaner is flexible, powerful and relatively easy to disassemble and clean. However, the handle is prone to bending with ordinary use and we have already had to get it fixed once under warranty. It just doesn't feel as sturdy as the last Dyson we had, which is a shame.
Nice vacuum cleaner after correction of rubber skirt
I found my Dyson Animal sucked too hard. After checking out the carriage on the bottom of the appliance I found the rubber skirt at the front had tucked under a couple of tabs that are part of the plastic moulding on the either end of the base. This had been causing the carriage to press on the carpet, thus sucking too hard. On releasing the rubber I found the suction to be perfectly okay,
Wish to God i'd read the reviews first
Having had a previous Dyson and a hand held Dyson (both of which I loved) i would probably have thought they are so wrong BUT no they aren't. This so called engineering wonder is the biggest load of rubbish i have ever purchased. The design is so heavy on the wrists & shoulders that I find it difficult to use. As the other reviews state the hose is close to impossible to hold out of the machine during use. My main problem with this machine is that after 12 months the brushbar had lost most of its "few" bristles, claimed on warrantry and luckil...y my husband figured out how to replace same as they were sent in the mail. Now 10mths later a third are missing again. My house has 4 rooms of carpet and only 2 people live here. I don't use it on hard floors. The vacuum is not fit for it's purpose - cleaning carpets! I have tried to contact customer care but thats another joke. 20 minutes on hold then cut off. I then emailed them to see if it had been recalled as its obviously faulty. They phoned back but hung up before i could answer, so i tried to phone them back but with no one answered, i tried to text them back nil. I feel maybe consumer protection for such a faulty product may be the way to go as their customer care is non existent.
- Verified purchase
Great on carpet but
Just changed from the big ball floor model over to an upright, still has that amazing dyson quality build and cleaning power, when using the upright on carpet you will be amazed by the amount of dirt pulled up from what appears to be already clean carpet but the hard floor is not as great, would have to say the floor model works better on tiled floor.
Worst money I’ve ever spent!
The very first time I decide to buy an expensive vacuume with a good brand name and it completely failed my expectations!... the first couple weeks of using it was good, after that it was horrible. It sucked up something that was a little big and it go caught in a tiny little hose at the back and the whole machine broke down. I had to call Dyson for them to give me step by step instructions of getting this little piece of plastic out. It wasn’t easy. To clean the head isn’t easy. To clean the tubes isn’t easy. It is huge and bulky and doesn’t f...it under some beds and furniture. I’ve only had this for less than a year and it’s now broken, it won’t suck anything up even though I’ve cleaned the head, the hoses and everything! Called Dyson and there was nothing the could do I am so disappointed in this product and won’t be spending a huge amount of money ever again.
Little wheels on bottom of head block up after 1 usethis causes the head to leave drag marks on inal
Wheels on head block up with dog hair after 1 use and won’t turn dc65 animal vac
Customer service stated that I haven’t maintained the vac correctly and that I must pick out the hair with tweezers after each thus takes 1/2 hour
Terrible design rude customer service staff terrible design a waste of $800 great suction though but useless on pet hair
We had high expectations with Dyson but not after purchasing this vacuum cleaner!
We purchased this vacuum cleaner about 1 year ago and after using it for 2 months its exterior started to fall apart! We took it back to the good guys and they didn't help us and told us to contact Dyson. After being on the phone with several people, they agreed on replacing the vacuum cleaner for us. We had to send it back to them with the original box. After few weeks we recieved our own vacuum cleaner without its original box!
Not only they failed to give us a replacement but they also didn't send us the box! When we complained to them t...hey said the vacuum was in perfect condition and they just had to glue back the parts that basically fell apart. I found this quite rediculous for an $800+ vacuum cleaner! We were so disappointed at the way Dyson handled this situation and with their poor customer service. Never again I will buy a product from them or recommend them to anyone I know.
We had a DC04 for many years and it was an amazing machine, would have another one if they still made them, but it finally lost it's suck and wasn't worth repairing. SO bought a DC65. The suction is phenomenal, so much so that it is literally a pain - to the legs and ankles. It must have a complex of some sort as it won't leave you alone - the clear hose just won't lengthen and it pulls the machine towards you so fast it you can't often catch it. I try to secure it behind something like a chair to prevent this but can't always. I have had...this machine over nearly 3 years now - well long enough for the clear tubing to give a little and it hasn't - and I generally don't use it because it is so difficult to use, very heavy, awkward to turn in small areas, to the degree that I pick it up to do so; it won't go under chairs, beds etc, too big . Like some other reviews, I find it doesn't do into corners, doesn't suck up stuff on vinyl or floorboards, Unless you are VERY careful you miss the second click to hold the machine in the upright position and it falls over - I have broken the handle, had to get it repaired. I have sent this to the repairer in Auckland and it came back - nothing wrong. I HATE it with a passion and it sits upstairs in the cupboard unless I want the carpeted bits of our house really suctioned within an inch of their lives.
Don't buy a Dyson.
I brought a DYSON pet Vacuum cleaner which is a top of the line vacuum 4 months ago, It never sucked properly from the start. After normal use it start to smell like it was burning. I sent it back to DYSON to be looked at.
They claim it doesn't smell (like burning).
They CLAIM it has moisture in it so not covered under warranty. They claim there are $200.00 worth of repair.
I paid $899.00 for this item and defiantly did not suck any form of moisture into the machine.
After this I looked up DYSON online, they have lots of terrible reviews.
This broken piece of plastic is gathering dust
It looks great, good amount of suction, but the flimsy handle area can't accommodate the constant shifting of direction. It forces the nozzle that's attached behind it, at the end of the hose assembly, to constantly disengage.
So I bought a bullet proof Kirby off gumtree and you can see it lifting the carpet and underlay. Every time I wheel the steel monster past the Dyson, I can almost hear it snickering at it.
Whilst the Dyson cowers , in dust covered plastic shame
This is the strongest vacuum I have ever owned. It's suction power is great at collecting animal hairs.
There are some problems in that the unit can feel quite heavy at times, and with no suction power options like a stick based V6 vacuum, the noise is unavoidable.
We use it to clean our whole house, but we do have troubles with the vacuum on carpet in certain rooms.
Depending on how your carpet has been installed, the vacuum is simply too strong, leading it to suck up the carpet to the point you have to really force the vacuum to move....
This is amazing! I can't live without it!
My partner and I own three dogs and have carpet areas around the house, including the living room. We've always tried to save money by going for an average brand of vaccum, but after the last one broke down we decided it was time to invest in a Dyson vaccum. Now the reason why I call it an investment is because of the quality, performance and warranty of the product. This vaccum has phenomenal suction, the best we have ever seen in a vaccum. It lifted so many dog hairs off our carpets that we didn't even know were there!
I was scared at firs...t with choosing an upright because I am pregnant and I've used heavy uprights before and they can be a pain. However, this vaccum is so easy to use (especially with maneuvering around thanks to the ball feature) and not heavy at all. It also transitions between floor and carpet automatically which makes it so quick to vaccum and the chord is so long so I don't have to constantly switch outlets. I love it and am so happy we bought it. No regrets at all.
Does the job, but takes up so much room
I'm torn with this product - while it does a great job in terms of suction and cleaning, it's just so cumbersome! We have two cats and a very fluffy dog, so spend a lot of time vacuuming. We also live in an inner city apartment. This is probably stupid on our part, as this vacuum is just not easily storable or movable. It makes vacuuming fairly tiring, and the vacuum sits in the laundry in plain sight. I do think it's power and performance is great, but it's probably more suited for people with multiple, generous storage space.
Good suction but poor design
Had this vacuum for a few years now. Still works great and hasn't had noticeable loss in suction or performance. It is incredibly good on carpets but can be hard to maneuver and I'd recommend some ear plugs to protect your hearing. For vacuuming in hard to reach places or high up it's decent with the long extension tube but the whole vacuum is likely to follow with you (poor design). We vacuum mostly just 2 carpeted bedrooms and that is enough to need to need to empty it out.
Good product except for emptying mechanism on the canister. Expensive but managed to purchase it when on promotion from the Good guys. A relatively heavy vacuum but the round body is easy to manoeuvre around the house. We have used on a variety of floors, unfortunately it is quite noisy.
Questions & Answers
How do you use this on wool carpets, do you just turn the beater bar off??
Always engaged the turbo on carpets due to our owning a short haired dog. Seemed to pick up more of the carpet pile than the dog hair. I don't believe it is as effective when turbo disengaged.
Dyson Team ..Dyson
The brushbar of your Dyson Ball Animal is designed to be used on while on carpets to agitate the carpet and assist in picking up dust, dirt and debris.
That being said, for any delicate surfaces, hard floors, or any floors where you are uncertain if you should turn the brushbar off, we would recommend consulting with your flooring manufacturer to confirm.
If we can assist with any further queries, our Dyson Experts are available via firstname.lastname@example.org and happy to assist.
Hi Dyson users
My DC65 sucks vigorously through the top of the handle, but not at all through the base in any position.
Is there a switch or button or setting I am missing??
Dyson Team ..Dyson
Thank you for your query.
Sorry to hear you are experiencing difficulty with your Dyson DC65, we are happy to help.
The DC65 automatically diverts suction between the hose and the main cleaner head automatically. If this isn't happening, we would encourage removing the hose and checking the changeover valve as shown in this video: https://www.youtube.com/watch?v=akhJr3Yjk70
This should help get your machine running as normal, however if we can assist further, please email email@example.com and our Dyson Experts will be in touch to assist.
My DC65 has become extremely difficult to push on our carpeted as well as the beater bar will quit operating if you stop to move a chair. We have had this unit for couple of years and have been very happy with the unit until now. About 6 months ago I replaced all the filters as well as cleaned the unit in great detail. It is almost as if there is to much suction. What is going on?
Dyson Team ..Dyson
Thank you for your query.
Sorry to hear your Dyson DC65 is hard to push and the brushbar is stopping. Neither of these are to be expected. We would kindly ask for you to get in touch with our Dyson Experts via firstname.lastname@example.org. We will be more than happy to assist and get your machine running as it should.
We look forward to hearing from you.
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