Reviewer Photos & Videos
Another wonderful product from Dyson
I like this because we can set the temperature to 20 degrees and it switches on and off by itself when temperature drops.
Room never overheats, perfect for children’s rooms. Can operate from the phone as long as it’s connected to wifi, remote control can be placed on top of appliance and connects magnetic so remote won’t be lost. I got this during a sale so it’s on the expensive side and love that it’s a purifier as well. I would buy another one if I can afford it. Not ideal for a big room as it will take a long time to warm up.
Purchased in May 2021 for $699.00.
Fantastic smart heater / cooler / purifier with limitations
We have been using column heater in our bedroom when we don't need central heating for the entire house. It is a De'longhi radiator heater we love and rely on. Definitely slow but not having burning hot surface, easy to clean and slimline are all good features and it has served us for over 20 years with no sign of giving up. The only unfortunate thing is that our dog somehow doesn't like the very slight noise the timer makes. Compound that with a little clicking on on heat expansion and contraction unsettles our canine companion whic...
Purchased in June 2021 at Dyson for $678.00.
Customer service failure
Mailed to my neighbour said I received at front steps in tracking. Infact I was home and driver got lazy asked neighbour to bring me my 800$ purchase.
I received 4 hrs later. I noticed tracking stated I received. Literally stated my name receiving at front step. I emailed Dyson they said I received and to file a police report if I am claiming I didn't.
Basically calling me a liar.
Come to find out 4 hrs after my neighbours had this. Box was damaged.
Who is to say they weren't planning on keeping this?
You are not covered on your purchases through Dyson . They were leaving me out to dry. ...They also violated my privacy as I do not want people to know what I got in my house. Dyson failed big time. Still no response back.
Purchased in June 2021 for $800.00.
I bought the Dyson purifier less than a year ago. I couldn’t use the button on the machine nor remote control to activate the machine, so I return it back to the company. But before that it took a week email them back and forward because of their slow response. Another week to receive the brand new machine. I tried it for the first time, it had burning smell. I turned it off for awhile and I tried it again. After 5-10 minutes, “Faulty detected” on the monitor screen and on my apps appeared. I couldn’t turn it off on the button machine, remote c...ontrol nor on the apps. I were anxious that night what if it catches fire and wondering if I left the machine alone and I can’t control it with my apps when I am away, it will be a fire/electrical hazard. So another week email them again back and forward until I can return that faulty brand new machine back. I have explained it to them that I haven’t had heater for 4 weeks now, the weather is getting cold and I got sick because of it. They didn’t seem to care. Overprice product, faulty machine even for the brand new machine, slow response, lack of sympathy from the team. Is it worth buying their products? Think twice guys.
Purchased for $899.00.
This unit is way overpriced I have a Bunnings 6” fan for $10 that blows quieter and way more powerful than this Dyson hp04. I know it purifiers and can blow hot but $899 really Dyson!!. Seriously it’s noisy at level 6 and that could not blow bubbles in a bath. Unless you have money to throw away get a $250 air purifier and an Bunnings $10 fan.. oh and also a oil heater $100. Still $400 saving and will defo 100% blow better
Purchased in April 2021 for $799.00.
ONLY HAD A FEW DAYS AND IT DOESN'T WORK
So far I have had to return 2 Dyson Hot/Cold Purifiers due to them not working. I just got my third replacement last week and what happens today? I have an exclamation mark and the machine won't do anything. So tomorrow I have to call Dyson ONCE AGAIN and get this resolved. Very disgusted with Dyson products at this point. Also, filters are extremely hard to get and I need a new filter for another Dyson Purifier that I have. This is really disgusting all the way around. Dyson needs to look at their quality.
Purchased in February 2021 for $499.00.
First and last Dyson product
I bought HP04 model from Good guy in Aug 2020. It worked well in the first four months and issues started to occur in Dec 2020 though I barely used it. I would have thought Dyson is better than that given the machine costs almost a thousand dollar.
I sent it to Dyson for repair through good guy as this machine still under 2 years warranty in Jan 2021 and got it back today in Feb 2021. Accordingly to the repair centre receipt, the motor/bucket assembly and machine was tested working fine. As soon as I switched it on, all I heard was a lou...d and quick tangled fan noise followed by a burnt smell. Thought of giving another try - all I can see was the exclamation mark on the display not moving (not surprised anymore). I have totally lost faith in this product. Instead of sending it back for second repair, I am going to try to request for full refund either from retailer or Dyson tomorrow. If I was unable to get my full refund - this would be my last dyson product ever.
Good Heater, Good Air Purifier, Terrible Fan
Had this product for over a year.
Did a good job for purifying the air.
Does a good job in winter for heating up small-medium size rooms
Absolutely useless in summer. Low speeds do not push enough air around, high speeds are noisy.
On low speeds it emits a whine/squeel noise which is common according problem you will see on forums and youtube.
Dyson support were not helpful.
Other fans at 1/10th of the price does a much better job then this.
Purchased in January 2020 at qantas store for $720.00.
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for $900.00.
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.
Purchased in January 2020 at The Good Guys for $999.00.
I can breathe again!
Please, if you struggle with allergies or even just wish to feel safe during bushfire season and with the polluted world in general.... purchase this purifier.
I never thought a piece of comfort and health technology would bring me so much happiness. Thanks Mr. Dyson!!! You’re up there with Elon Musk as one of my favourite inventors <3
Purchased in September 2020.
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.
Purchased in November 2019 at Harvey Norman for $498.00.
Love this, it's great for my bronchitis
I used to cough during winter season all the time and thought this purifier would great to filter out all the dust in the air. And it worked! I still cough every now and then but there's a significant difference between back then and now.
I have almost all Dyson product (vacuum cleaner, dryer and this) but this is by far their best invention.
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
Purchased in July 2020 at The Good Guys.
Awesome machine over past 6 months
I originally bought this fan in December 2019 during the bushfires, it worked great initially and got rid of the smoke smell from my house. Note that it has average cooling abilities, because it's only a fan, not an AC. But I was generally happy with it until I began to use the heating function, when it started making a whirring noise to the point it would wake me up at night and i would have to turn it off.
I sent it to Dyson and they replaced it, the new one works perfectly. Heats the room very quickly, and it automatically turns on if you set it to, and you can also control via iPhone.
Overally pretty happy with it, but very expensive!! $899!
Purchased in December 2019 for $899.00.
Questions & Answers
Hi - seem to have lost the instruction manual for my Dyson HP04 air conditioner. How do I get a replacement and how do I know when the filters need changing? Thanks. Sally White
I have replaced both filters on my HP04 & it flashes red like they are full. What is that?
Thank you for your question.
After replacing the filter the timer must be reset. To do this hold the timer button down on the remote until you see the countdown complete on the screen.
You can find a video of this on https://www.youtube.com/watch?v=9bog3NMu9ZU
Thank you very much. All good now
My Dyson put hot + cool HP04 is 12 months old , it now keeps turning off & showing caution symbol.
Contact Dyson since you still have the warranty. It happened to me twice even with the brand new replacement. But don’t expect quick response from them, It took me 2 months. I just got the third machine yesterday, I am going to try it on today. Hopefully, it works. Otherwise I have to do this process all over again. Lose trust on them now.
This is certainly not what we'd expect from a Dyson Pure Hot+Cool and we are happy to help get this sorted.
Please get in touch with our Dyson Experts via live chat, Facebook Messenger or phone. You can find our contact details and links to chat here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Thanks for answering, this heater was bought through a Hervey Norman store I’ll Australia. Can you help in rectifying the problem of it shutting down all the time when set on heat of 23 deg C and showing a caution symbol.
Get an answer from our members and Dyson representatives
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||White/Silver||Black/Nickel|
|Release date||Jan 2019||Jan 2019|
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