Reviewer Photos & Videos
This unit is way overpriced I have a Bunnings 6” fan for $10 that blows quieter and way more powerful than this Dyson hp04. I know it purifiers and can blow hot but $899 really Dyson!!. Seriously it’s noisy at level 6 and that could not blow bubbles in a bath. Unless you have money to throw away get a $250 air purifier and an Bunnings $10 fan.. oh and also a oil heater $100. Still $400 saving and will defo 100% blow better
Purchased in April 2021 for $799.00.
ONLY HAD A FEW DAYS AND IT DOESN'T WORK
So far I have had to return 2 Dyson Hot/Cold Purifiers due to them not working. I just got my third replacement last week and what happens today? I have an exclamation mark and the machine won't do anything. So tomorrow I have to call Dyson ONCE AGAIN and get this resolved. Very disgusted with Dyson products at this point. Also, filters are extremely hard to get and I need a new filter for another Dyson Purifier that I have. This is really disgusting all the way around. Dyson needs to look at their quality.
Purchased in February 2021 for $499.00.
First and last Dyson product
I bought HP04 model from Good guy in Aug 2020. It worked well in the first four months and issues started to occur in Dec 2020 though I barely used it. I would have thought Dyson is better than that given the machine costs almost a thousand dollar.
I sent it to Dyson for repair through good guy as this machine still under 2 years warranty in Jan 2021 and got it back today in Feb 2021. Accordingly to the repair centre receipt, the motor/bucket assembly and machine was tested working fine. As soon as I switched it on, all I heard was a lou...d and quick tangled fan noise followed by a burnt smell. Thought of giving another try - all I can see was the exclamation mark on the display not moving (not surprised anymore). I have totally lost faith in this product. Instead of sending it back for second repair, I am going to try to request for full refund either from retailer or Dyson tomorrow. If I was unable to get my full refund - this would be my last dyson product ever.
Good Heater, Good Air Purifier, Terrible Fan
Had this product for over a year.
Did a good job for purifying the air.
Does a good job in winter for heating up small-medium size rooms
Absolutely useless in summer. Low speeds do not push enough air around, high speeds are noisy.
On low speeds it emits a whine/squeel noise which is common according problem you will see on forums and youtube.
Dyson support were not helpful.
Other fans at 1/10th of the price does a much better job then this.
Purchased in January 2020 at qantas store for $720.00.
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for $900.00.
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.
Purchased in January 2020 at The Good Guys for $999.00.
I can breathe again!
Please, if you struggle with allergies or even just wish to feel safe during bushfire season and with the polluted world in general.... purchase this purifier.
I never thought a piece of comfort and health technology would bring me so much happiness. Thanks Mr. Dyson!!! You’re up there with Elon Musk as one of my favourite inventors <3
Purchased in September 2020.
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.
Purchased in November 2019 at Harvey Norman for $498.00.
Love this, it's great for my bronchitis
I used to cough during winter season all the time and thought this purifier would great to filter out all the dust in the air. And it worked! I still cough every now and then but there's a significant difference between back then and now.
I have almost all Dyson product (vacuum cleaner, dryer and this) but this is by far their best invention.
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
Purchased in July 2020 at The Good Guys.
Awesome machine over past 6 months
I originally bought this fan in December 2019 during the bushfires, it worked great initially and got rid of the smoke smell from my house. Note that it has average cooling abilities, because it's only a fan, not an AC. But I was generally happy with it until I began to use the heating function, when it started making a whirring noise to the point it would wake me up at night and i would have to turn it off.
I sent it to Dyson and they replaced it, the new one works perfectly. Heats the room very quickly, and it automatically turns on if you set it to, and you can also control via iPhone.
Overally pretty happy with it, but very expensive!! $899!
Purchased in December 2019 for $899.00.
Love this product
This fan/purifier is fantastic. It is quiet & very easy to move around to different rooms. My stuffy nose is a lot less now in the mornings so that is a huge plus. I love the Night time setting and the timer, and the phone “app” as well.
Purchased in June 2020 at Dyson.
Not 100% but still great
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Purchased in February 2019 at JB Hi-Fi for $799.00.
Wasn’t for Us
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Purchased in June 2020 at JB Hi-Fi for $800.00.
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for $899.00.
Really happy with my Dyson purchase. It looks great and does the job much better than any other heater I've had. I'd certainly recommend this product even though they're not cheap.
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.
Purchased in May 2020 at Dyson.
Grinding noise when changing airflow direction from back to front
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Purchased in April 2020 at Appliances Online for $899.00.
Perfect for Heating small rooms and purification
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Purchased in December 2019 at Bing Lee Online store for $898.00.
Waste of money, absolutely tragic purchase
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Purchased in November 2019 at The Good Guys.
Questions & Answers
On our Dyson Pure Hot and Cool the other morning the PM reading was RED and showing 999. The air quality bar was at the very top of the graph. We have had the unit for a couple of years and replaced both filters about 2 months ago. Filter use symbol shows there has been little use in terms of the new filters.
I switched off and unplugged the unit. Waited for 10 minutes. Wiped the exterior then turned it back on. My concern is that the PM readings continually fluctuate and go up to the HIGH (orange and red) - e.g. 90, 77, 47. The fluctuations also are very rapid - changing and not staying static on a reading for any length of time at all. PM also varies showing "10" or "2.5" and the 'flower graphic' shows the 'floating particles'. This is REALLY unusual and it has not done this in the past apart from the last 2 days.
Prior to seeing the sensor reading showing 999, our regular PM readings were 1 or 2 at the most and even when cooking/frying in the kitchen the highest, temporary PM reading would get to maybe 30 and then go back down to negligible when cooking was completed.
Now in the last 2 days the PM reading will not go down below 37. Please help. Nothing in the house has changed. We have opened windows and doors and turned off and re started the unit but this issue persists. Currently it is reading 30, 31 36 then 37 (yellow) then 38 and changing constantly over less than 20 seconds. If I move the unit even a short distance in the same room from where it is currently positioned it will go up to PM readings of 54, 58, 70 showing 10 or 2.5PM .
Finally worked out that all that was needed to fix the problem was to remove the filters and vacuum the sensor slots. Unfortunately this simple fix was not made evident in any Troubleshooting detail from Dyson.
just replaced all filters. One light is flashing red, the other light is sold blue?
While the filters have been changed, it sounds like the filter timer needs to be reset. You can see how to do this via this link: https://www.youtube.com/watch?v=9bog3NMu9ZU
If we can assist further, please get in touch with our Dyson Experts. Our contact details can be found here: https://www.dyson.com.au/support/contact-us
Hi I have a dyson pure hot and cool tower fan, my hepa filter shows to change it and my carbon one shows 41% used.
I cannot see that these filters are sold separately so I have ordered from dyson for £65 for both, also if I just changed the hepa filter surely over time I will have a build up of spare carbon filters.
I will probably change both of them at the same time but was interested to know what everyone else does thank you in advance
Depending on your region, these filters may be available separately.
In the UK, please get in touch with our Dyson Experts via phone, chat or email with our contact information found here: https://www.dyson.co.uk/support/contact-us. Our UK Dyson Experts will be happy to assist with part availability for you.
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Colour / Finish||White/Silver||Black/Nickel|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Jan 2019||Jan 2019|
- Pure Hot+Cool Link White/Silver HP03
- Dyson Pure Hot+Cool Link™ (White/Silver)
- HP04 Pure HotCool Purifying Fan Heater Black/Nickel
- Dyson Pure Hot+Cool™ purifier fan heater (White/Silver)
- Dyson Pure Hot+Cool™ purifier fan heater (Black/Nickel)
- HP04 Pure HotCool Purifying Fan Heater White/Silver
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