Reviewer Photos & Videos
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for A$900.00.
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.
I can breathe again!
Please, if you struggle with allergies or even just wish to feel safe during bushfire season and with the polluted world in general.... purchase this purifier.
I never thought a piece of comfort and health technology would bring me so much happiness. Thanks Mr. Dyson!!! You’re up there with Elon Musk as one of my favourite inventors <3
Purchased in September 2020.
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.
Love this, it's great for my bronchitis
I used to cough during winter season all the time and thought this purifier would great to filter out all the dust in the air. And it worked! I still cough every now and then but there's a significant difference between back then and now.
I have almost all Dyson product (vacuum cleaner, dryer and this) but this is by far their best invention.
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
Awesome machine over past 6 months
I originally bought this fan in December 2019 during the bushfires, it worked great initially and got rid of the smoke smell from my house. Note that it has average cooling abilities, because it's only a fan, not an AC. But I was generally happy with it until I began to use the heating function, when it started making a whirring noise to the point it would wake me up at night and i would have to turn it off.
I sent it to Dyson and they replaced it, the new one works perfectly. Heats the room very quickly, and it automatically turns on if you set it to, and you can also control via iPhone.
Overally pretty happy with it, but very expensive!! $899!
Purchased in December 2019 for A$899.00.
- Verified purchase
Love this product
This fan/purifier is fantastic. It is quiet & very easy to move around to different rooms. My stuffy nose is a lot less now in the mornings so that is a huge plus. I love the Night time setting and the timer, and the phone “app” as well.
Not 100% but still great
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Wasn’t for Us
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Really happy with my Dyson purchase. It looks great and does the job much better than any other heater I've had. I'd certainly recommend this product even though they're not cheap.
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.
Grinding noise when changing airflow direction from back to front
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Perfect for Heating small rooms and purification
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Waste of money, absolutely tragic purchase
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Faulty on arrival. Very disappointed!!
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...is no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.
- Verified purchase
Good product but with a caution with reliability
We got these at the height of bushfire in Victoria, unfortunately there were major backlog, meaning we only got these in early February. We tested the product in the kitchen, yes it does purify the air quickly as advertised. We were able to control the product over the Internet which is a neat feature. The filter has a long life compared to others in the market. The product was good, so we recommend our family getting one. They waited as long getting one given the backlog, and when it arrived the product was a Dead on Arrival (DOA.) They went t...o Dyson and they were very helpful in exchanging for a new one, although they had to wait again. Once arrived the second one worked as advertised. The other complain is, as with most Dyson products, the price. But as I said, you are paying for their cutting edge engineering and design... there's a reason why their products are very sought after all over the world!
Purchased in January 2020.
Terrible airflow for a hugely expensive item
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...mely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.
Purchased in February 2020.
- Dyson Pure Hot+Cool HP04
- Verified purchase
LCD Screen Displays a Triangle with an Exclamation Mark After 1 Use
Received this air purifier 2 days ago and first time testing, it worked fine. The next day, turned the fan on, it oscilated but there was no air flow at any speed. After 5 seconds, the fan stopped all together and an exclamation mark appeared on the LCD screen. Contacted dyson customer service and she was very helpful, within minutes she sent me instructions and ‘paid returned parcel post’ to send to sydney for their technicians to have a look at. Very disappointed with Qantas store where i bought this product from, i was asked to wait for 3 to 5 business days just to receive the ‘paid returned parcel post’. Not to mention, a month long of waiting time for the product to be delivered at my place.
Purchased in January 2020 at Qantas Store .
The reviewer stated that an incentive was offered for this review
Questions & Answers
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
Just bought the HP04. How do you know that the purifier is active/on?
When your machine is in auto mode, the fan speed will be shown as dimmed when the machine is monitoring the room, and will be more prominent when actively purifying the air.
If we can assist further, our Dyson Experts are available via email@example.com and happy to help,
Just wondering to use the appropiate term Fan vs Cooling based on the performance in hot summer. Does it really cool the room though its not a Air Conditioner?
To confirm, the Dyson Pure Hot+Cool can function as a heater, however doesn't function as an air conditioner as it doesn't work on refrigerants or the like. The "cool" refers to it's ability to function as a fan to cool you in summer using the wind chill effect.
If we can assist further, please don't hesitate to get in touch, our Dyson Experts are only happy to help and can be contacted via this link: https://www.dyson.com.au/support/contact-us
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Colour / Finish||White/Silver||Black/Nickel|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Jan 2019||Jan 2019|
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- Dyson Pure Hot+Cool™ Purifier Fan Heater White/Silver - 244384-01
- Dyson Pure Hot+Cool™ Purifier Fan Heater Black/Nickel - 248812-01
- HP04 Pure HotCool Purifying Fan Heater White/Silver
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