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Dyson Pure Hot+Cool HP04 White/Silver
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Kirsty
- 2 reviews
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for A$900.00.
1 comment
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EastieSydney, NSW
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...Read more
flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.Purchased in November 2019 at Harvey Norman for A$498.00.
1 comment
DysonDyson
This is certainly of concern to us and we would value the opportunity to look into your interaction history and machine concerns further. Please forward your details and outline of your experience to ... Read more
the alternate email address of auaskdyson@dyson.com and we will be in touch shortly.Similar opinion? Write a review on ProductReview.com.au!
Anna.SSydney, NSW
- 6 reviews
- 1 like
Love this, it's great for my bronchitis
I used to cough during winter season all the time and thought this purifier would great to filter out all the dust in the air. And it worked! I still cough every now and then but there's a significant difference between back then and now.
I have almost all Dyson product (vacuum cleaner, dryer and this) but this is by far their best invention.
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Find out how Dyson Pure Hot+Cool HP04 White/Silver compares to other Fans
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Maggie B.Perth, WA
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
Purchased in July 2020 at The Good Guys.
1 comment
DysonDyson
We are sorry to hear the Dyson Pure Hot+Cool didn't meet your expectations. Please get in touch with our Dyson Experts on 1800 239 766 and we will only be happy to assist. Our team are available Monda... Read more
y - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.Similar opinion? Write a review on ProductReview.com.au!
MattCBRCanberra 2600, ACT
- 5 reviews
- 2 likes
Awesome machine over past 6 months
I originally bought this fan in December 2019 during the bushfires, it worked great initially and got rid of the smoke smell from my house. Note that it has average cooling abilities, because it's only a fan, not an AC. But I was generally happy with it until I began to use the heating function, when it started making a whirring noise to the point it would wake me up at night and i would have to turn it off.
I sent it to Dyson and they replaced it, the new one works perfectly. Heats the room very quickly, and it automatically turns on if you set it to, and you can also control via iPhone.
Overally pretty happy with it, but very expensive!! $899!
Purchased in December 2019 for A$899.00.
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Sue CSydney, NSW
- 3 reviews
- White/Silver
- Verified purchase
Love this product
This fan/purifier is fantastic. It is quiet & very easy to move around to different rooms. My stuffy nose is a lot less now in the mornings so that is a huge plus. I love the Night time setting and the timer, and the phone “app” as well.
Purchased in June 2020 at Dyson.
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SimoneGreater Melbourne (Outer), VIC
- 6 reviews
- 5 likes
Not 100% but still great
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Purchased in February 2019 at JB Hi-Fi for A$799.00.
1 comment
DysonDyson
While we are pleased to hear you are happy with your machine, we wouldn't anticipate any difficulties scheduling your machine to turn on an off.
Please give our Dyson Experts a call on 1800 239 766 w... Read more
ith your Dyson Pure Hot+Cool handy and we will only be happy to assist. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.Similar opinion? Write a review on ProductReview.com.au!
Kirralee K.Greater Melbourne (Outer), VIC
Wasn’t for Us
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Purchased in June 2020 at JB Hi-Fi for A$800.00.
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Craig EvansSydney, NSW
- 4 reviews
- 1 like
Impressive product
Really happy with my Dyson purchase. It looks great and does the job much better than any other heater I've had. I'd certainly recommend this product even though they're not cheap.
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Find out how Dyson Pure Hot+Cool HP04 White/Silver compares to other Fans
Know better, choose better.
Disappointing product
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...Read more
r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.Purchased in May 2020 at Dyson.
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StephSydney, NSW
Terrible airflow for a hugely expensive item
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...Read more
mely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.Purchased in February 2020.
1 comment
DysonDyson
We are sorry to hear you are unhappy with your machine.
As your machine functions as a purifier as well, you may find the fan strength is different to other fans (without purification). While Dyson d... Read more
o offer fans with increased airflow, this machine does benefit from functioning as a personal fan, a room heater, and a purifier in one device.Similar opinion? Write a review on ProductReview.com.au!
Broken after one day
I’m really disappointed. Our machine is not working after being used for one day. When I turn the machine on after a few seconds it shows a triangle with exclamation mark. I have tried contacting Dyson to work out how to fix this and they have not yet responded.
Purchased in January 2020 at Harvey Norman for A$899.00.
1 comment
DysonDyson
We are sorry to hear your machine isn't working. This certainly isn't the experience we wish for any Dyson Owner and want to rectify this for you.
We trust you have heard from us by now, however if n... Read more
ot, please forward your details to auaskdyson@dyson.com and we will be in touch very shortly.Similar opinion? Write a review on ProductReview.com.au!
corinneliseQLD, 4122
- 17 reviews
- 19 likes
A dust-free alternative to traditional fans
I'm the kind of person who, for many years, has found it impossible to sleep without the fan on at night time for two reasons: 1) I get excessively hot, and 2) I find the white noise of the fan very soothing. And so my metal floor fan is switched on pretty much 24-7, only getting switched off when I'm not home. This presents two issues: the fan generates A LOT of dust. All over the front and back of the fan; the blades; the motor; and then, all over my belongings. I find this extremely annoying as 1) it's messy and difficult to clean, and 2) I ...Read more
have suffered from allergies and hayfever all my life. The dust in the room doesn't help, clogs up my sinuses and often makes my eyes feel itchy, even when I've expended my best efforts to keep the fan less dusty; it's difficult because I use it so frequently. When the opportunity to review the Dyson Pure Hot+Cool arose, I was excited and intrigued. The design itself is appealing to me, different and interesting, and looks great in the setting of a modern home. I was particularly intrigued by the function of the fan itself (it is bladeless) and hopeful it would generate much less dust than my older fan. Unboxing and assembly was fairly simple, with clear instructions provided. Once set up, flipping between the modes was easy although I was only interested in one (cool, as I live in hot, sweaty, muggy Brisbane). I was pleasantly suprised by the strength of air generated by the unit. I use a high-velocity, metal-bladed floor fan and am used to having it on at full-force. The Dyson is just as satisfying and was able to cool my room down easily, and aid in getting me to sleep. It DOES generate noise, though no more than my other fan and I actually find the noise to be a plus, as I am comforted by the white noise while falling asleep. Since using the Dyson over the last few weeks, I have noticed far less dust in my room and on my belongings, particularly electronics in the bedroom. Certainly not the thick clumps of sticky dust that seem to attach themselves to my traditional fan. I find the device fairly easy to clean (I just run a slightly damp cloth over the exterior) and feel comforted by the knowledge that I'm no longer surrounded by, and inhaling, plumes of dust every night. I would reccomend this product if you need a fan but suffer from respiratory/health issues exacerbated by excess dust. There is absolutely far less dust in my room now which is wonderful not only for cleaning, but also because I know I'm no longer breathing it in or getting it in my eyes. Cons? The price. This is not an inexpensive item. It does the job for cooling (and I look forward to testing out the heating function more in the mild Brisbane winter) and absolutely does generate less dust than a traditional fan, so that makes it an appealing product for those in need of cleaner air during the night time.Similar opinion? Write a review on ProductReview.com.au!
harmoACT, 2914
- 38 reviews
- 71 likes
- White/Silver
- Verified purchase
- Ambassador Review
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...Read more
efore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:Purchased in December 2019 at Dyson.
2 comments
DysonDyson
Thank you for taking the time to share your feedback and review on the Dyson Pure Hot+Cool.
To confirm, all Dyson machines in Australia come with a 2 year guarantee (regardless of the registration st... Read more
atus of the machine), and our Dyson Experts are always happy to assist.Hi there,
I'm happy to assist. The product is honestly, very good, and I hope I conveyed that clearly.... Read more
Frankly, emailing Dyson support is an option, and I will use it in the future. However, I chose to use your phone support team because I wanted an answer quickly since I was short on time. It also helped me to review your support team which was the main purpose of the exercise. It's just a shame that they couldn't answer my question. I have never questioned their willingness to help. (I mentioned they were friendly), it's just that the one time I had a question, they failed. I'm sure the majority of support calls are successfully resolved... but mine was not one of them, and I had to add that to my review. Customers need to know these things, and I've done my best to preemptively solve the problem for others with my review. Now regarding your registration-free 2 year warranty period. If that is indeed, the case, there are numerous locations on the Dyson Australia site that clearly contradict that statement. After just 30 seconds of searching, I found two glaring ones: 1. I'd like to direct you to the Dyson Australia product registration page. On it, it clearly states: "Why register your machine?" The very first point states: "Protect your investment with your free no hassle warranty." The wording suggests that the warranty protection IS conditional on the registration process. Logically, there's little incentive to register, if users already have the warranty as you claim. 2. Enter the downloadable manual... The following passage is from page 4 of the HP04's downloadable manual on the Dyson Australia Site: "After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour (excluding filters) for 2 years from the date of purchase." AGAIN, the phrase "After registering... your Dyson appliance will be covered..." This is as clear a contradiction as you can get. You see, this is the kind of contradiction, and unclear communication I was trying to raise your awareness of, and help customers overcome. I fully expect Dyson to change the site either by a desire to fix these problems specifically.. or a process of updates to address changes in general. I sincerely hope my review will become out of date quickly if it means these issues are addressed. Dyson makes amazing products, but your web site's communication and marketing is... inefficient and frustrating to say the least. As an I.T. professional & web administrator, with a communication background I know how larger scale organizations often make a change, and the web team is often the last to know. I don't want to ridicule anyone. However, your site is the FIRST place people look, and they're going to be confused, or worse, misled by these sorts of contradicting issues. Naturally all electronic products sold in Australia are required to be covered by a compulsory one year warranty. So from what your company stated, it was a fair interpretation to say that registration was a process to extend the default 12 months to two years. Ultimately, my review of Dyson's warranty stands, because it is based on the information your company is still presenting to the general public. 2 years for a $900 appliance disappoints me, registration required or not. Ultimately I want to encourage manufacturers like Dyson to design long-life fully-recyclable products, partly as a demonstration of commitment to quality and customers alike, and to significantly reduce waste. So I choose to have higher expectations and buy accordingly when I can. I hope this helps, HARMOSimilar opinion? Write a review on ProductReview.com.au!
SueTasmania
- 33 reviews
- 16 likes
Leaves old standard fans for dead in it's performance, features & also it's stylish look.
Dyson Pure Hot+Cool HP04
I was thrilled to be given the opportunity to test out the Dyson Pure Hot+Cool HP04 as part of the product review ambassador program.
The Dyson Pure Hot+Cool arrived well packed in a large box. The packaging ensured it arrived without damage but there was not excess packaging. A great start.
The box was covered in helpful information & pictures.
Inside was the product, remote, manual, mini manual + warranty papers for 2 years cover.
The filters were separate & needed to be installed into the unit. This was a simple ...Read more
process of removing them from their packaging & they simply clipped onto the base of the machine with the grills over the top. The unit even has a display to show when the filters need attention. The Dyson Pure Hot+Cool HP04 is a very sleek stylish product mine is white & silver (I did have a colour choice). It appears to be well built - no sharp edges or any manufacturing issues visible = a fabulous high quality product.Purchased in December 2019.
1 comment
I contacted Dyson Customer service with a question & was very impressed.
Quick to answer my question & the customer service representative was very nice to speak to, friendly & helpful. I'd rate this contact as 10/10
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Find out how Dyson Pure Hot+Cool HP04 White/Silver compares to other Fans
Know better, choose better.
SaltcastleSydney, NSW
- 13 reviews
- 6 likes
Its a fancy fan
The good
- It has an unusual design. Most of my friends thought it looked good, some where neutral. I quite like it.
- The remote control attaches to the top of the fan magnetically. That is a nice touch and is very useful as the remote is (almost always) in a known spot.
- The amount of horizontal swing motion is adjustable and at its maximum can cover almost a full circle. There is also a limited vertical angle adjustment available.
- The filters are easy to install and hence also easy to change (see below for the costs)
...Read more
Purchased in December 2019.
1 comment
DysonDyson
Thank you for taking the time to share your feedback and taking the time to participate in the Ambassador program.
The Diffuse mode on your machine is designed for if you wish to run the machine as a... Read more
purifier, but not have air projected towards you. For example, this can come in handy in winter. That being said, we wouldn't expect any significant difference in the air quality difference when using this mode.Similar opinion? Write a review on ProductReview.com.au!
AntonMelbourne
- 47 reviews
- 41 likes
Effective multi-use filter fan 'n heater which has proved invaluable in recent days with the bushfire smoke!
This Dyson fan unit doesn't disappoint. It is a reasonably effective fan, along with a comprehensive particulate, pollen and carbon filter to clear up odours. I have noticed a reduction in dust (I have powdery skin) and less sneezing.
In winter, it's an effective heater with a "climate control" thermostat and strong, directional heat output, good for throwing the heat across the room as required. The fan can also oscillate which is particularly useful in this given situation, where the movement of air is crucial to swirling the odours or partic...Read more
Purchased in December 2019.
1 comment
DysonDyson
Thank you for taking the time to review your Dyson Pure Hot+Cool machine.
We are so pleased to hear you are happy with your machine and it's performance.... Read more
While Dyson aim to do more with less and engineer as sustainably as possible, in order to get the purification level required for your machine, replaceable filters were implemented as they provide a higher level of filtration than washable filters. That being said, we are always working on improving our machines and technologies. We wouldn't expect any squealing noise from your machine and will be happy to help rectify this. Please just forward your details to auaskdyson@dyson.com and we will be in touch to assist.Similar opinion? Write a review on ProductReview.com.au!
HummingbirdSouthwest, VIC
- 31 reviews
- 5 likes
Pure Air, Perfect Temperature - Jetsons Style
Dyson is renowned for its innovation, superior technology and design and its Pure Hot + Cool does not disappoint. It’s a visually impressive device - bigger than expected (I thought I would receive a small desk/personal air purifier; this was a pleasant surprise). It does what it’s supposed to do - purify air and heat or cool a room - and thanks to the clever Dyson app, it does it with measurable, accessible science for those who relegate salt crystal lamps and their hygroscopic air-cleaning abilities to the realm of hippy hocus pocus. (FYI, I ...Read more
have three salt crystal lamps, one of which coexists happily with the Dyson Pure in the same space.)The Dyson Pure does have some room for improvement, but let’s start with its impressive features. PROS - Heating. The heating function distinguishes the Dyson Pure from other air purifiers, which generally only feature a fan (cooling) as well as air purification. The Pure heats an average sized bedroom beautifully, and is great for chilly mornings/evenings in the bathroom (although its size may make it too big for some bathrooms, and it’s not actually a listed room for use on the Dyson app, which suggests that bathrooms aren’t the intended locations.) Talking about size, a 3-in-1 appliance is perfect for smaller homes and apartments. Note that airflow direction needs to be set to the front for heating to work, otherwise it switches to fan mode. - Design. Is stunning. And stylish. And space-age, making the Pure look like something straight out of “The Jetsons” or the redundant “Beyond 2000” show. Like the Dyson hair dryer, the Pure is bladeless as the clever people at Dyson HQ have wrapped the technology with an elliptical, air purifying, temperature soothing halo. This halo is the amplifier, and it sits on top of a stable cylinder base - the real brains of the machine - onto which carbon filters are attached inside, and a small round LCD screen on the crest displays live reports. The design of the Pure enables it to purify and heat the whole room evenly, not just the immediate area. What I truly love however, is the little curved remote control that magnetically attaches to the top of the amplifier. Small innovation, but genius. (Take note designers of televisions.) Again, the 3-in-1 design is an excellent practical feature of the Pure. Available in white/silver or black/nickel to suit most space-age homes. - Science & functionality. I’m not really a gadget person; my iPhone is a hand-me-down and my iPad is a gift. But if you love gadgets - or are obsessed with measuring air quality and its different particles and gases - the Dyson Pure is a must-have. The modes, accessible via remote control or the Dyson app are: On/Off, Airflow Speed, Auto mode, Oscillation, Sleep timer, Information menu (air quality reports), Heating control, Fan mode, Airflow direction and Night mode. Glass HEPA filter removes 99.95% of allergens and pollutants as small as 0.1 microns, while the activated carbon filter traps gases. All this equals clean, lung-filling air. (My husband and I both had colds when we first received the Pure, and they cleared up quite quickly with the help of its clean air.)Purchased in December 2019.
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CharlesMelbourne
- 25 reviews
- 25 likes
Dyson Pure Hot and Cool is simply FANtastic
Recent bush fire incidents have reduced the air quality where I live to potentially dangerous levels , the Dyson Pure Hot and Cool has been a literal Godsend to us , especially as one of our family is a severe Asthmatic .
Its arrival couldn't have been better timed as smoke permeates our home through every crack , window and doorway , despite us being vigilant the scent of fire is everywhere .
The bedroom where the Dyson has been used almost constantly these past four weeks remains comfortable and clear despite temperatures of over 41'C and ...Read more
high levels of atmospheric particulates . The oscillation function and vertical tilt features ensure that the volume of air in the room is distributed cleanly and evenly . The readout window gives a real time indication of air quality which is very reassuring in our volatile and rapidly changing weather . I am amazed at how sensitive this unit is , it registered immediate reactions to nail polish remover [ VOCs ] and particulates from a small air brush paint project , gave an indication of just how strong the concentrations were and a progress report of the filtering process and increasing quality of the surrounding air , simply marvelous ! I ran tests on the filtering efficiency using different household products and releasing small measured amounts over a strict set period . In each circumstance I found that the filtering system was able to sense fumes , vapours and particulates within a few moments of operation and restore air quality within ten to fifteen minutes at higher fan speeds . The heat function is very effective and more than enough for a large double bedroom or lounge . Considering most houses have reduced ventilation during the Winter months , the filtration system of the Dyson Pure is bound to improve general air quality in any home .Purchased in December 2019.
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Vic in SydneyNSW, 2155
- 18 reviews
- 41 likes
Excellent 3-in- one heater, fan, air purifier that looks great and does what it should
I received this product as part of Product Reviews Ambassador program however my review as with all my other reviews are my unbiased views based on my personal experience with the product after several weeks of use.
There isn't a lot to say about this device because it actually does everything is says on the box, and it does it very well in my opinion.
Dimensions: 764mm tall x 230mm diameter
Features:
- Fan + Heater + Air Purifier (This is not an airconditioner- there is no compressor or evaporator unit)
- Adjustable oscillation upto 350 degrees (Almost a full circle) and a tilt option.
- Dedicated Remote control and further remote options via your mobile phone app....Read more
Purchased in December 2019.
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Questions & Answers
southernfoodluvaasked
I'm wondering why I don't see any read out of air quality etc on any screen. It's mentioned in the booklet I got and in these reviews.... but the black square next to the on button never has any info. Its like theres a sticker on it or something. I sure would like to know pollen levels etc or even when the filter needs changing. I read in a review that if you push the on button it turns on, but if you push and hold the on button for a few seconds it activates the read-out screen. But that didn't work either. I don't have a smart phone so I cant use any "app" to check things... but it appears from the info the read-out screen should automatically work?
1 answer
DysonDyson
The display on your Dyson Pure Hot+Cool should always be on and showing information with the "i" button on the remote changing what is shown.
If this isn't happening, we would kindly encourage giving our Dyson Experts a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST.
We look forward to hearing from you and assisting.
Details
| Category | Fans and Air Purifiers |
|---|---|
| Price (RRP) | A$899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver |
| Number of Speed Settings | 10 |
| HEPA Filter | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db |
| Weight | 5.7 kg |
| Manufacturer Warranty | 2 year(s) |
| Construction | |
| Body Material | Metal |
| Release date | Jan 2019 |
Visit official website
- MPN: 244384-01 and 308008-01
- GTIN13: 5025155039564
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DysonDyson
This is certainly not the experience we want you to have and are only keen to help get this sorted.
Please get in touch with our Dyson Experts via chat, Messenger or phone, you can find our details a... Read more
nd ways to get in touch here: https://www.dyson.com.au/support/contact-us