Reviewer Photos & Videos
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for A$900.00.
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
- Verified purchase
Love this product
This fan/purifier is fantastic. It is quiet & very easy to move around to different rooms. My stuffy nose is a lot less now in the mornings so that is a huge plus. I love the Night time setting and the timer, and the phone “app” as well.
Not 100% but still great
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Wasn’t for Us
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.
Grinding noise when changing airflow direction from back to front
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Waste of money, absolutely tragic purchase
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Faulty on arrival. Very disappointed!!
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...is no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.
Terrible airflow for a hugely expensive item
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...mely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.
Purchased in February 2020.
- Dyson Pure Hot+Cool HP04
- Verified purchase
LCD Screen Displays a Triangle with an Exclamation Mark After 1 Use
Received this air purifier 2 days ago and first time testing, it worked fine. The next day, turned the fan on, it oscilated but there was no air flow at any speed. After 5 seconds, the fan stopped all together and an exclamation mark appeared on the LCD screen. Contacted dyson customer service and she was very helpful, within minutes she sent me instructions and ‘paid returned parcel post’ to send to sydney for their technicians to have a look at. Very disappointed with Qantas store where i bought this product from, i was asked to wait for 3 to 5 business days just to receive the ‘paid returned parcel post’. Not to mention, a month long of waiting time for the product to be delivered at my place.
Purchased in January 2020 at Qantas Store .
The reviewer stated that an incentive was offered for this review
A dust-free alternative to traditional fans
I'm the kind of person who, for many years, has found it impossible to sleep without the fan on at night time for two reasons: 1) I get excessively hot, and 2) I find the white noise of the fan very soothing. And so my metal floor fan is switched on pretty much 24-7, only getting switched off when I'm not home. This presents two issues: the fan generates A LOT of dust. All over the front and back of the fan; the blades; the motor; and then, all over my belongings. I find this extremely annoying as 1) it's messy and difficult to clean, and 2) I ...have suffered from allergies and hayfever all my life. The dust in the room doesn't help, clogs up my sinuses and often makes my eyes feel itchy, even when I've expended my best efforts to keep the fan less dusty; it's difficult because I use it so frequently. When the opportunity to review the Dyson Pure Hot+Cool arose, I was excited and intrigued. The design itself is appealing to me, different and interesting, and looks great in the setting of a modern home. I was particularly intrigued by the function of the fan itself (it is bladeless) and hopeful it would generate much less dust than my older fan. Unboxing and assembly was fairly simple, with clear instructions provided. Once set up, flipping between the modes was easy although I was only interested in one (cool, as I live in hot, sweaty, muggy Brisbane). I was pleasantly suprised by the strength of air generated by the unit. I use a high-velocity, metal-bladed floor fan and am used to having it on at full-force. The Dyson is just as satisfying and was able to cool my room down easily, and aid in getting me to sleep. It DOES generate noise, though no more than my other fan and I actually find the noise to be a plus, as I am comforted by the white noise while falling asleep. Since using the Dyson over the last few weeks, I have noticed far less dust in my room and on my belongings, particularly electronics in the bedroom. Certainly not the thick clumps of sticky dust that seem to attach themselves to my traditional fan. I find the device fairly easy to clean (I just run a slightly damp cloth over the exterior) and feel comforted by the knowledge that I'm no longer surrounded by, and inhaling, plumes of dust every night. I would reccomend this product if you need a fan but suffer from respiratory/health issues exacerbated by excess dust. There is absolutely far less dust in my room now which is wonderful not only for cleaning, but also because I know I'm no longer breathing it in or getting it in my eyes. Cons? The price. This is not an inexpensive item. It does the job for cooling (and I look forward to testing out the heating function more in the mild Brisbane winter) and absolutely does generate less dust than a traditional fan, so that makes it an appealing product for those in need of cleaner air during the night time.
I wish I'd bought a cheaper air purifier and a fan
I bought the latest model (v4 I think) for $899 from Harvey Norman in December 2019 to deal with bushfire smoke in Sydney. Beware: there are many paid reviews online.
Pros: seems to clean the air well inside our bedroom.
Cons (much of this is shaped by the cost of the machine):
- Fan does not work as well, and is significantly noisier than our $10-$30 pedestal fans at any speed above 2.
- Even at 10, the fan is about as strong as our pedestal fans on low.
- Separately, the machine intermittently makes a high pitched grinding / whirring noise. Turning it off at the power point usually gets rid of it, but then it returns in a day or so.
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...efore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:
- Dyson Pure Hot+Cool HP04
- Verified purchase
A reassuring presence in smoke filled Sydney
Bought on way home from 2 days in hospital with smoke induced respiratory problems, Sydney Inner West. Despite still feeling fragile, i set it up and it was purifying within half an hour. Quiet, responsive, easy to run from the app on iPad,flexible, and love the auto and nite time options, and the fact that once it’s got the room purified , it quietly ticks over. It’s given me reassurance, and am hoping I won’t end up in hospital again, with these terrifying fires. I check against external AQI including live Purple Air and it’s always fairly accurate. Expensive but my health is worth it.
The reviewer stated that an incentive was offered for this review
Leaves old standard fans for dead in it's performance, features & also it's stylish look.
Dyson Pure Hot+Cool HP04
I was thrilled to be given the opportunity to test out the Dyson Pure Hot+Cool HP04 as part of the product review ambassador program.
The Dyson Pure Hot+Cool arrived well packed in a large box. The packaging ensured it arrived without damage but there was not excess packaging. A great start.
The box was covered in helpful information & pictures.
Inside was the product, remote, manual, mini manual + warranty papers for 2 years cover.
The filters were separate & needed to be installed into the unit. This was a simple ...process of removing them from their packaging & they simply clipped onto the base of the machine with the grills over the top. The unit even has a display to show when the filters need attention. The Dyson Pure Hot+Cool HP04 is a very sleek stylish product mine is white & silver (I did have a colour choice). It appears to be well built - no sharp edges or any manufacturing issues visible = a fabulous high quality product.
Purchased in December 2019.
Its a fancy fan
- It has an unusual design. Most of my friends thought it looked good, some where neutral. I quite like it.
- The remote control attaches to the top of the fan magnetically. That is a nice touch and is very useful as the remote is (almost always) in a known spot.
- The amount of horizontal swing motion is adjustable and at its maximum can cover almost a full circle. There is also a limited vertical angle adjustment available.
- The filters are easy to install and hence also easy to change (see below for the costs)
Purchased in December 2019.
Questions & Answers
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
Just bought the HP04. How do you know that the purifier is active/on?
When your machine is in auto mode, the fan speed will be shown as dimmed when the machine is monitoring the room, and will be more prominent when actively purifying the air.
If we can assist further, our Dyson Experts are available via firstname.lastname@example.org and happy to help,
Just wondering to use the appropiate term Fan vs Cooling based on the performance in hot summer. Does it really cool the room though its not a Air Conditioner?
To confirm, the Dyson Pure Hot+Cool can function as a heater, however doesn't function as an air conditioner as it doesn't work on refrigerants or the like. The "cool" refers to it's ability to function as a fan to cool you in summer using the wind chill effect.
If we can assist further, please don't hesitate to get in touch, our Dyson Experts are only happy to help and can be contacted via this link: https://www.dyson.com.au/support/contact-us
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Colour / Finish||White/Silver||Black/Nickel|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Jan 2019||Jan 2019|
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