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Dyson Pure Hot+Cool HP04
White/Silver, Black/NickelReviewer Photos & Videos
LAMAMUSouth East Queensland, QLD
- 3 reviews
- 1 like
- Black/Nickel
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...Read more
it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.Purchased in January 2020 at The Good Guys for A$999.00.
2 comments
When something is out of stock and could be bundled together for same price to ensure customers can use the appliance, it makes sense to do this, especially if its an essential part. As that offsets t... Read more
he inconvenience of months of it being out of stock and needing to wait. Its little things like this that really make a company seem humble to providing a service that is paid for in the high end prices of its products sold. A better solution would have been "dyson recognises the inconvenience of the bundle filter being out of stock so will bundle the two parts for same price on website as a way to overcome this inconvenience and make it easy for those who are website illiterate and need an easy clear option to replace the bundle filter" Also I was told there was no ETA on the filter when called today. So that added further disappointment.Similar opinion? Write a review on ProductReview.com.au!
AhardyVictoria
I can breathe again!
Please, if you struggle with allergies or even just wish to feel safe during bushfire season and with the polluted world in general.... purchase this purifier.
I never thought a piece of comfort and health technology would bring me so much happiness. Thanks Mr. Dyson!!! You’re up there with Elon Musk as one of my favourite inventors <3
Purchased in September 2020.
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Maggie B.Perth, WA
Waste of money.
Does not deliver heat far enough. 2 seater sofa, 2nd person feels cool air, the person closest feels some heat. ( set at 37)
Bought last week & fan stable on a hard wood floor. Not satisfied. Waste of money.
Purchased in July 2020 at The Good Guys.
1 comment
DysonDyson
We are sorry to hear the Dyson Pure Hot+Cool didn't meet your expectations. Please get in touch with our Dyson Experts on 1800 239 766 and we will only be happy to assist. Our team are available Monda... Read more
y - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
Kirralee K.Greater Melbourne (Outer), VIC
Wasn’t for Us
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Purchased in June 2020 at JB Hi-Fi for A$800.00.
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KimberleySydney, NSW
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for A$899.00.
3 comments
DysonDyson
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machines. This is certainly not the experience we aim to give any Dyson Onwer.
We are glad to hear the retailer was able to assi... Read more
st with a resolution, however if we can assist with any queries, please just forward your details to auaskdyson@dyson.com and we will only be happy to assist.Hello, thanks for your reply.
This is not exactly a resolution - as I wanted a machine but it appears that I cannot get a machine (after several attempts) that works as per the product specifications.... Read more
Therefore I do not recommend this machine to anyone unless they have plenty of spare time to call customer support.DysonDyson
This is certainly not the normal experience.
We are happy to help you purchase a machine if this is still what you are after. Please just forward your details and review to auaskdyson@dyson.com and we will be happy to discuss further and assist.
Similar opinion? Write a review on ProductReview.com.au!
Disappointing product
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...Read more
r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.Purchased in May 2020 at Dyson.
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Jeffrey Tan
- 2 reviews
Grinding noise when changing airflow direction from back to front
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Purchased in April 2020 at Appliances Online for A$899.00.
1 comment
DysonDyson
Please be assured it is normal for a mechanical noise to occur when switching the airflow from forwards to diffused back. This noise occurs as the mechanism physically moves to divert the air.
We do... Read more
n't anticipate this to cause any difficulties, but if you believe this isn't right or would like to discuss further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.Similar opinion? Write a review on ProductReview.com.au!
ArchiegirlSouth East Queensland, QLD
- 11 reviews
- 3 likes
Waste of money, absolutely tragic purchase
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Purchased in November 2019 at The Good Guys.
1 comment
DysonDyson
This is certainly not the experience we want you to have with your Dyson machine and would value the opportunity to get this sorted for you.
If you could please forward your details and review to aua... Read more
skdyson@dyson.com our Dyson Experts will be in touch and happy to help get this sorted.Similar opinion? Write a review on ProductReview.com.au!
StephSydney, NSW
Terrible airflow for a hugely expensive item
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...Read more
mely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.Purchased in February 2020.
1 comment
DysonDyson
We are sorry to hear you are unhappy with your machine.
As your machine functions as a purifier as well, you may find the fan strength is different to other fans (without purification). While Dyson d... Read more
o offer fans with increased airflow, this machine does benefit from functioning as a personal fan, a room heater, and a purifier in one device.Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
DiLMoncrieff 2914, ACT
- 6 reviews
- Dyson Pure Hot+Cool HP04
- Verified purchase
LCD Screen Displays a Triangle with an Exclamation Mark After 1 Use
Received this air purifier 2 days ago and first time testing, it worked fine. The next day, turned the fan on, it oscilated but there was no air flow at any speed. After 5 seconds, the fan stopped all together and an exclamation mark appeared on the LCD screen. Contacted dyson customer service and she was very helpful, within minutes she sent me instructions and ‘paid returned parcel post’ to send to sydney for their technicians to have a look at. Very disappointed with Qantas store where i bought this product from, i was asked to wait for 3 to 5 business days just to receive the ‘paid returned parcel post’. Not to mention, a month long of waiting time for the product to be delivered at my place.
Purchased in January 2020 at Qantas Store .
1 comment
DysonDyson
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machine, however glad to hear you have been in touch and we are getting this sorted.
If we can be of any assistance, please just ... Read more
forward your details and a copy of this review to auaskdyson@dyson.com and we will be in touch to help.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
AnnaSydney, NSW
I wish I'd bought a cheaper air purifier and a fan
I bought the latest model (v4 I think) for $899 from Harvey Norman in December 2019 to deal with bushfire smoke in Sydney. Beware: there are many paid reviews online.
Pros: seems to clean the air well inside our bedroom.
Cons (much of this is shaped by the cost of the machine):
Fan issues
- Fan does not work as well, and is significantly noisier than our $10-$30 pedestal fans at any speed above 2.
- Even at 10, the fan is about as strong as our pedestal fans on low.
- Separately, the machine intermittently makes a high pitched grinding / whirring noise. Turning it off at the power point usually gets rid of it, but then it returns in a day or so.
...Read more
Purchased in December 2019 at Harvey Norman for A$900.00.
1 comment
DysonDyson
Thank you for taking the time to share your experience with your Dyson Pure Hot+Cool purifier.
In regards to the air quality outside your home, we are aware that some readings aren't quite right and ... Read more
have worked with our third party supplier to rectify this. Inside your home, The Pure Hot+Cool machine won't be able to provide you an AQI, however will report on the amount of PM2.5 particles and PM10 particles in the air.Similar opinion? Write a review on ProductReview.com.au!
HummingbirdSouthwest, VIC
- 31 reviews
- 5 likes
Pure Air, Perfect Temperature - Jetsons Style
Dyson is renowned for its innovation, superior technology and design and its Pure Hot + Cool does not disappoint. It’s a visually impressive device - bigger than expected (I thought I would receive a small desk/personal air purifier; this was a pleasant surprise). It does what it’s supposed to do - purify air and heat or cool a room - and thanks to the clever Dyson app, it does it with measurable, accessible science for those who relegate salt crystal lamps and their hygroscopic air-cleaning abilities to the realm of hippy hocus pocus. (FYI, I ...Read more
have three salt crystal lamps, one of which coexists happily with the Dyson Pure in the same space.)The Dyson Pure does have some room for improvement, but let’s start with its impressive features. PROS - Heating. The heating function distinguishes the Dyson Pure from other air purifiers, which generally only feature a fan (cooling) as well as air purification. The Pure heats an average sized bedroom beautifully, and is great for chilly mornings/evenings in the bathroom (although its size may make it too big for some bathrooms, and it’s not actually a listed room for use on the Dyson app, which suggests that bathrooms aren’t the intended locations.) Talking about size, a 3-in-1 appliance is perfect for smaller homes and apartments. Note that airflow direction needs to be set to the front for heating to work, otherwise it switches to fan mode. - Design. Is stunning. And stylish. And space-age, making the Pure look like something straight out of “The Jetsons” or the redundant “Beyond 2000” show. Like the Dyson hair dryer, the Pure is bladeless as the clever people at Dyson HQ have wrapped the technology with an elliptical, air purifying, temperature soothing halo. This halo is the amplifier, and it sits on top of a stable cylinder base - the real brains of the machine - onto which carbon filters are attached inside, and a small round LCD screen on the crest displays live reports. The design of the Pure enables it to purify and heat the whole room evenly, not just the immediate area. What I truly love however, is the little curved remote control that magnetically attaches to the top of the amplifier. Small innovation, but genius. (Take note designers of televisions.) Again, the 3-in-1 design is an excellent practical feature of the Pure. Available in white/silver or black/nickel to suit most space-age homes. - Science & functionality. I’m not really a gadget person; my iPhone is a hand-me-down and my iPad is a gift. But if you love gadgets - or are obsessed with measuring air quality and its different particles and gases - the Dyson Pure is a must-have. The modes, accessible via remote control or the Dyson app are: On/Off, Airflow Speed, Auto mode, Oscillation, Sleep timer, Information menu (air quality reports), Heating control, Fan mode, Airflow direction and Night mode. Glass HEPA filter removes 99.95% of allergens and pollutants as small as 0.1 microns, while the activated carbon filter traps gases. All this equals clean, lung-filling air. (My husband and I both had colds when we first received the Pure, and they cleared up quite quickly with the help of its clean air.)Purchased in December 2019.
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Vic in SydneyNSW, 2155
- 18 reviews
- 41 likes
Excellent 3-in- one heater, fan, air purifier that looks great and does what it should
I received this product as part of Product Reviews Ambassador program however my review as with all my other reviews are my unbiased views based on my personal experience with the product after several weeks of use.
There isn't a lot to say about this device because it actually does everything is says on the box, and it does it very well in my opinion.
Dimensions: 764mm tall x 230mm diameter
Features:
- Fan + Heater + Air Purifier (This is not an airconditioner- there is no compressor or evaporator unit)
- Adjustable oscillation upto 350 degrees (Almost a full circle) and a tilt option.
- Dedicated Remote control and further remote options via your mobile phone app....Read more
Purchased in December 2019.
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Katie LGreater Melbourne (Metropolitan), VIC
- 28 reviews
- 12 likes
Dyson - the Best purifier hot and cold in the market
Hi everyone,
after using this product for about 4 weeks, here is my review.
Product is very well packaged. Initial set up was straight forward, the product itself is compact so quite portable and light to move around. The product stands steadily upright or can be tilted as you desire.
Download the Dyson Link app to control this Dyson wirelessly directly from your phone. Our family is in love with this function as we are in control anywhere and anytime without getting up to find the remote. The wireless funtion works instantly and seamlessly....Read more
Comes with simple instructions and a small curved remote that is magnetic to the top of the fan for convenience and avoid misplacing the remote. The remote is easy to use but can take sometimes to get used to and understand the functions fully, but not rocket science.Purchased in November 2019.
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JamesSouth East Queensland, QLD
- 17 reviews
- 9 likes
- White/Silver
- Verified purchase
- Ambassador Review
Good Quality Air Purifier with some Hiccups
Off to a rough start, the unit had arrived not in a fully working condition as it wouldn't oscillate (turn left to right) however Dyson was able to get a replacement sent to me after they assessed the machine. So a Huge job well done to Dyson for getting this done quickly.
Now for the Likes about this Purifier
1. I like that it is very quick and easy to setup. Installing the Filters was extremely quick and fast.
2. I like that you can tilt the Purifier downwards so you can get closer to the floor from up high.
3. That you can control the Puri...Read more
Purchased in December 2019.
2 comments
DysonDyson
While we are sorry to hear of the rocky start, we are pleased to know your new machine is working as it should do.
We thank you for sharing your review and participating in the Ambassador program. We... Read more
are confident your machine will provide you reliable performance for years to come, however if we can ever be of assistance, please don't hesitate to get in touch.It has been great fun being able to test the products and give a review on them. Here’s to 2020 and a great year ahead for the team at Dyson
Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
leusacQLD, 4019
- 40 reviews
- 22 likes
Love the Dyson air purifier + cooling and heating features
We have been using our Dyson Pure Hot + Cool purifier (HP04 model) for a month now and we love it. We have hot temperatures during the day and night and high humidity over summer in Brisbane. During the day the Dyson Pure Hot + Cool purifier does a good job of cooling a room. At night, my 20-month-old daughter has been sleeping so much better with the Dyson fan purifier in her room. She used to wake up every 2 hrs or so during the night and have shorter naps during the day, as the ceiling fan was not efficient in cooling her room.
I think comb...Read more
Purchased in December 2019.
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ShezzieMid North Coast, NSW
- 13 reviews
- 20 likes
Strong & durable design, very sturdy and safe. works as advertised.
WOW
This product has impressed me
Its a Strong & durable design, very sturdy and safe yet easy to move around!
Extremely simple to wipe down (if needed)
I use it everyday!
Fan speeds are great as it works on a few modes, if you want it silent just pop it on night mode as you turn the fan up from a 1-10 it does get louder but it isnt an annoying noise. And the fan is quite powerful, I feel it from a few meters away...Read more
We are struggling with ash and smoke due to the bush fires in NSW I put it on and that night, the cough i had developed from the smoke had stopped and not returned! My daughter suffers from asthma and i put it in her room for a few nights and no wheezing or coughing! Not sure if it was going to settle on its own or if it was the fan but its worth mentioning! Also worked in my sons room, his normal ceiling fan was on high and it was so humid! The fan was just throwing around hot air, so I left the ceiling fan on but also put the Dyson in the doorway! The room then cooled, felt less humid and was enjoyable to be in that room! The Dyson hot+cold air purifier has many features and perks, it does purify the air as it says it does and also does a great job at detecting any pollutants, dust molecules, pollens in the air and resolving it quickly ETC Everything you need to know is on the screen and you can swap through the different information with the remote control or the Dyson APP, you can also control the Purifier with the app = COOL features I'v loved is Magnetic spot for remote to sit neatly on top of the machine thermometer humidity percentage Swing mode Different fan speeds Night mode And much more The filters only need to be changed once a year based on a 12 hour per day running cycle Please do not expect it to be an air conditioner, its not but it will work better than your normal pedestal or ceiling fan. I havent yet needed the hot function but turning it on briefly it feels as though it will really work well in winter. My son has allergies to cats so i look forward to trying this at my inlaws house while we visit and hope to update on the outcome of that. I have attached a short video of the fan noise and a quick scroll through the display details. no voice just sound. if you would like anymore information, please message me and ill be happy to help where possible.
Purchased in December 2019.
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Brett MooreWide Bay-Burnett, QLD
- 23 reviews
- 27 likes
Review took me three months.. so now I have the data.
I received this machine in December I think.. and wanted to give it a propper run but due to the bushfires and other complications, it was difficult to properly assess. I delayed the review for three months to make sure I had given it a thorough test and I also bought a new filter kit a week ago to compare new filters against 3 month old filters, and this is what I found.
Firstly my interim review was a bit harsh. I was comparing it against a much larger InovaAir E20 plus which is a totally different category and retails for over $1500. The In...Read more
ovaAir is not a fan or a heater.. just a filter. So it would be an unfair comparison. However.. you will be surprised with the outcomes. Firstly, the build is very typical of Dyson. No other product I know makes their gear to be so robust and accurate. Everything is easy to use, solid, and locks into place easily without needing a degree in physics. The unit is really solid and it would be difficult to break even if you managed to knock it over.. which is hard due to its center of gravity. It can tilt on its base on a very cool joint that impresses me. The unit can almost rotate a full 360 degrees but you can set what level of rotation and even where that rotation is, with the phone APP. Quite remarkable really. Cleaning the unit is as simple as wiping it down with a wet cloth. Nothing else needed and it's extremely child safe. Nothing to stick their hands into etc.Purchased in December 2019.
3 comments
DysonDyson
We are sorry to hear you are unhappy with the performance of your machine and are also concerned about the experience you had when calling us.
We would value the opportunity to review your call with... Read more
us and further assist. Please just forward your details to auaskdyson@dyson.com and we will be in touch very shortly.DysonDyson
Thank you for your feedback and we are sorry to hear of your experience with our team.
Please give us some time while we conduct our investigation, we will be in touch as soon as we have more information for you.
The comments here are misleading as I just deleted a string of them as they were redundant due to my updating the review. Dyson are a great company and were very willing to be of assistance. As I wrot... Read more
e above.. I took my time with this review.. 3 months due to the Australian bush fires, hot summer requiring AC etc and a few weeks of minor VOC off gassing. I love this little unit now just as much as the vacuum cleaner I also have from Dyson.Similar opinion? Write a review on ProductReview.com.au!
Becky KGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Sounds like a jet engine in my baby's nursery
Heats the room very well, and I assume purifies the air, though so far the display indicates no polutants detected in the air which I am surprised about since we have quite a dusty house. The issue I have with it is how noisy it is when heating the room. It is so loud it has been startling my baby awake when it kicks in, defeating the purpose of us buying the unit which was to keep our baby comfortable. Will look to return it if possible.
Purchased in June 2019 at eBay for A$899.00.
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Questions & Answers
Sheryl M.asked
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
No answers
Nettieasked
Just bought the HP04. How do you know that the purifier is active/on?
1 answer
DysonDyson
When your machine is in auto mode, the fan speed will be shown as dimmed when the machine is monitoring the room, and will be more prominent when actively purifying the air.
If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help,
Azim A.asked
Hi,
Just wondering to use the appropiate term Fan vs Cooling based on the performance in hot summer. Does it really cool the room though its not a Air Conditioner?
2 answers
DysonDyson
To confirm, the Dyson Pure Hot+Cool can function as a heater, however doesn't function as an air conditioner as it doesn't work on refrigerants or the like. The "cool" refers to it's ability to function as a fan to cool you in summer using the wind chill effect.
If we can assist further, please don't hesitate to get in touch, our Dyson Experts are only happy to help and can be contacted via this link: https://www.dyson.com.au/support/contact-us
@Dyson
Thanks for the clarification. Make sense of using term Cool
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | A$899.00 | A$899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver | Black/Nickel |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
Pure HotCool Link White/Silver HP03
A$599.00- A$898.00
Dyson Pure Hot+Cool™ Purifier Fan Heater White/Silver - 244384-01
A$898.00- A$898.00
- A$898.00
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DysonDyson
Apologies for any inconvenience, due to the current situations, we are facing some stock shortages, of which this filter set is impacted. This filter set is due in stock within the next 3-4 weeks.
Th... Read more
e two separate filters are available as seperate parts for those who may wish to purchase separately, however when bundled together will come to a slightly higher cost. Bundling these two together won't provide the same discounted price as ordering the complete set.