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Dyson Pure Hot+Cool HP04
White/Silver, Black/Nickel
LAMAMUSouth East Queensland, QLD
- 3 reviews
- 1 like
- Black/Nickel
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...Read more
it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.Purchased in January 2020 at The Good Guys for $999.00.
2 comments
When something is out of stock and could be bundled together for same price to ensure customers can use the appliance, it makes sense to do this, especially if its an essential part. As that offsets t... Read more
he inconvenience of months of it being out of stock and needing to wait. Its little things like this that really make a company seem humble to providing a service that is paid for in the high end prices of its products sold. A better solution would have been "dyson recognises the inconvenience of the bundle filter being out of stock so will bundle the two parts for same price on website as a way to overcome this inconvenience and make it easy for those who are website illiterate and need an easy clear option to replace the bundle filter" Also I was told there was no ETA on the filter when called today. So that added further disappointment.Similar opinion? Write a review on ProductReview.com.au!
KimberleySydney, NSW
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for $899.00.
3 comments
DysonDyson
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machines. This is certainly not the experience we aim to give any Dyson Onwer.
We are glad to hear the retailer was able to assi... Read more
st with a resolution, however if we can assist with any queries, please just forward your details to auaskdyson@dyson.com and we will only be happy to assist.Hello, thanks for your reply.
This is not exactly a resolution - as I wanted a machine but it appears that I cannot get a machine (after several attempts) that works as per the product specifications.... Read more
Therefore I do not recommend this machine to anyone unless they have plenty of spare time to call customer support.DysonDyson
This is certainly not the normal experience.
We are happy to help you purchase a machine if this is still what you are after. Please just forward your details and review to auaskdyson@dyson.com and we will be happy to discuss further and assist.
Similar opinion? Write a review on ProductReview.com.au!
Disappointing product
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...Read more
r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.Purchased in May 2020 at Dyson.
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Michelle W.asked
I have a 2 month old Dyson Air Purifier, heater and cooler. When I turn it on I get a triangle with an ! in it. I have tried everything. Different outlet, leaving it off for a while, holing done the oscillator button, holding down the power button etc...no luck! Very disappointed. Help! I am in the United States.
1 answer
DysonDyson
Hi Michelle,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. Unfortunately you've come through to the Australian Product review site, for further assistance we'd kindly ask you to please reach out to our helpline in the US on https://www.dyson.com/support/contact-us
Rodman72asked
I have hp04 it runs fine when it running. But when I turn it off. Than turn it back on it start up for one minute than Triangle pops up. This happens each time I turn off. What up with this. This is a brand new unit. Expensive one!
1 answer
DysonDyson
Thank you for your question.
This sounds very strange and is certainly not to be expected. We'd like to learn more and help resolve this for you however we require further information, please send us through an email to aucustomercare@dyson.com and one of our experts will be in touch as soon as possible to assist.
Sheryl M.asked
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
No answers
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | $899.00 | $899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver | Black/Nickel |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
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DysonDyson
Apologies for any inconvenience, due to the current situations, we are facing some stock shortages, of which this filter set is impacted. This filter set is due in stock within the next 3-4 weeks.
Th... Read more
e two separate filters are available as seperate parts for those who may wish to purchase separately, however when bundled together will come to a slightly higher cost. Bundling these two together won't provide the same discounted price as ordering the complete set.