Reviewer Photos & Videos
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.
Purchased in January 2020 at The Good Guys for $999.00.
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for $899.00.
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.
Purchased in May 2020 at Dyson.
Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
Pure Air, Perfect Temperature - Jetsons Style
Dyson is renowned for its innovation, superior technology and design and its Pure Hot + Cool does not disappoint. It’s a visually impressive device - bigger than expected (I thought I would receive a small desk/personal air purifier; this was a pleasant surprise). It does what it’s supposed to do - purify air and heat or cool a room - and thanks to the clever Dyson app, it does it with measurable, accessible science for those who relegate salt crystal lamps and their hygroscopic air-cleaning abilities to the realm of hippy hocus pocus. (FYI, I ...have three salt crystal lamps, one of which coexists happily with the Dyson Pure in the same space.)The Dyson Pure does have some room for improvement, but let’s start with its impressive features. PROS - Heating. The heating function distinguishes the Dyson Pure from other air purifiers, which generally only feature a fan (cooling) as well as air purification. The Pure heats an average sized bedroom beautifully, and is great for chilly mornings/evenings in the bathroom (although its size may make it too big for some bathrooms, and it’s not actually a listed room for use on the Dyson app, which suggests that bathrooms aren’t the intended locations.) Talking about size, a 3-in-1 appliance is perfect for smaller homes and apartments. Note that airflow direction needs to be set to the front for heating to work, otherwise it switches to fan mode. - Design. Is stunning. And stylish. And space-age, making the Pure look like something straight out of “The Jetsons” or the redundant “Beyond 2000” show. Like the Dyson hair dryer, the Pure is bladeless as the clever people at Dyson HQ have wrapped the technology with an elliptical, air purifying, temperature soothing halo. This halo is the amplifier, and it sits on top of a stable cylinder base - the real brains of the machine - onto which carbon filters are attached inside, and a small round LCD screen on the crest displays live reports. The design of the Pure enables it to purify and heat the whole room evenly, not just the immediate area. What I truly love however, is the little curved remote control that magnetically attaches to the top of the amplifier. Small innovation, but genius. (Take note designers of televisions.) Again, the 3-in-1 design is an excellent practical feature of the Pure. Available in white/silver or black/nickel to suit most space-age homes. - Science & functionality. I’m not really a gadget person; my iPhone is a hand-me-down and my iPad is a gift. But if you love gadgets - or are obsessed with measuring air quality and its different particles and gases - the Dyson Pure is a must-have. The modes, accessible via remote control or the Dyson app are: On/Off, Airflow Speed, Auto mode, Oscillation, Sleep timer, Information menu (air quality reports), Heating control, Fan mode, Airflow direction and Night mode. Glass HEPA filter removes 99.95% of allergens and pollutants as small as 0.1 microns, while the activated carbon filter traps gases. All this equals clean, lung-filling air. (My husband and I both had colds when we first received the Pure, and they cleared up quite quickly with the help of its clean air.)
Purchased in December 2019.
Strong & durable design, very sturdy and safe. works as advertised.
This product has impressed me
Its a Strong & durable design, very sturdy and safe yet easy to move around!
Extremely simple to wipe down (if needed)
I use it everyday!
Fan speeds are great as it works on a few modes, if you want it silent just pop it on night mode as you turn the fan up from a 1-10 it does get louder but it isnt an annoying noise. And the fan is quite powerful, I feel it from a few meters away...We are struggling with ash and smoke due to the bush fires in NSW I put it on and that night, the cough i had developed from the smoke had stopped and not returned! My daughter suffers from asthma and i put it in her room for a few nights and no wheezing or coughing! Not sure if it was going to settle on its own or if it was the fan but its worth mentioning! Also worked in my sons room, his normal ceiling fan was on high and it was so humid! The fan was just throwing around hot air, so I left the ceiling fan on but also put the Dyson in the doorway! The room then cooled, felt less humid and was enjoyable to be in that room! The Dyson hot+cold air purifier has many features and perks, it does purify the air as it says it does and also does a great job at detecting any pollutants, dust molecules, pollens in the air and resolving it quickly ETC Everything you need to know is on the screen and you can swap through the different information with the remote control or the Dyson APP, you can also control the Purifier with the app = COOL features I'v loved is Magnetic spot for remote to sit neatly on top of the machine thermometer humidity percentage Swing mode Different fan speeds Night mode And much more The filters only need to be changed once a year based on a 12 hour per day running cycle Please do not expect it to be an air conditioner, its not but it will work better than your normal pedestal or ceiling fan. I havent yet needed the hot function but turning it on briefly it feels as though it will really work well in winter. My son has allergies to cats so i look forward to trying this at my inlaws house while we visit and hope to update on the outcome of that. I have attached a short video of the fan noise and a quick scroll through the display details. no voice just sound. if you would like anymore information, please message me and ill be happy to help where possible.
Purchased in December 2019.
Questions & Answers
just replaced all filters. One light is flashing red, the other light is sold blue?
While the filters have been changed, it sounds like the filter timer needs to be reset. You can see how to do this via this link: https://www.youtube.com/watch?v=9bog3NMu9ZU
If we can assist further, please get in touch with our Dyson Experts. Our contact details can be found here: https://www.dyson.com.au/support/contact-us
Hi I have a dyson pure hot and cool tower fan, my hepa filter shows to change it and my carbon one shows 41% used.
I cannot see that these filters are sold separately so I have ordered from dyson for £65 for both, also if I just changed the hepa filter surely over time I will have a build up of spare carbon filters.
I will probably change both of them at the same time but was interested to know what everyone else does thank you in advance
Depending on your region, these filters may be available separately.
In the UK, please get in touch with our Dyson Experts via phone, chat or email with our contact information found here: https://www.dyson.co.uk/support/contact-us. Our UK Dyson Experts will be happy to assist with part availability for you.
I have a 2 month old Dyson Air Purifier, heater and cooler. When I turn it on I get a triangle with an ! in it. I have tried everything. Different outlet, leaving it off for a while, holing done the oscillator button, holding down the power button etc...no luck! Very disappointed. Help! I am in the United States.
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. Unfortunately you've come through to the Australian Product review site, for further assistance we'd kindly ask you to please reach out to our helpline in the US on https://www.dyson.com/support/contact-us
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Colour / Finish||White/Silver||Black/Nickel|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Jan 2019||Jan 2019|
- Pure Hot+Cool Link White/Silver HP03
- Dyson Pure Hot+Cool Link™ (White/Silver)
- HP04 Pure HotCool Purifying Fan Heater Black/Nickel
- HP04 Pure HotCool Purifying Fan Heater White/Silver
- Dyson Pure Hot+Cool™ purifier fan heater (White/Silver)
- Dyson Pure Hot+Cool™ purifier fan heater (Black/Nickel)
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