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Dyson Pure Hot+Cool HP04
White/Silver, Black/NickelReviews
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This unit is way overpriced I have a Bunnings 6” fan for $10 that blows quieter and way more powerful than this Dyson hp04. I know it purifiers and can blow hot but $899 really Dyson!!. Seriously it’s noisy at level 6 and that could not blow bubbles in a bath. Unless you have money to throw away get a $250 air purifier and an Bunnings $10 fan.. oh and also a oil heater $100. Still $400 saving and will defo 100% blow better
Purchased in April 2021 for $799.00.
- 2 reviews
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for $900.00.
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...
Read more flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.Purchased in November 2019 at Harvey Norman for $498.00.
This is certainly of concern to us and we would value the opportunity to look into your interaction history and machine concerns further. Please forward your details and outline of your experience to ...
Read morethe alternate email address of auaskdyson@dyson.com and we will be in touch shortly.
Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
- 3 reviews
This fan/purifier is fantastic. It is quiet & very easy to move around to different rooms. My stuffy nose is a lot less now in the mornings so that is a huge plus. I love the Night time setting and the timer, and the phone “app” as well.
Purchased in June 2020 at Dyson.
- 7 reviews
- 6 likes
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Purchased in February 2019 at JB Hi-Fi for $799.00.
While we are pleased to hear you are happy with your machine, we wouldn't anticipate any difficulties scheduling your machine to turn on an off.
Please give our Dyson Experts a call on 1800 239 766 w...
Read moreith your Dyson Pure Hot+Cool handy and we will only be happy to assist. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.Related Articles
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- 2 reviews
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Purchased in December 2019 at Bing Lee Online store for $898.00.
- 3 reviews
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...
Read moreis no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.Purchased in April 2020 at Harvey Norman Online for $899.00.
- 17 reviews
- 19 likes
I'm the kind of person who, for many years, has found it impossible to sleep without the fan on at night time for two reasons: 1) I get excessively hot, and 2) I find the white noise of the fan very soothing. And so my metal floor fan is switched on pretty much 24-7, only getting switched off when I'm not home. This presents two issues: the fan generates A LOT of dust. All over the front and back of the fan; the blades; the motor; and then, all over my belongings. I find this extremely annoying as 1) it's messy and difficult to clean, and 2) I ...
Read morehave suffered from allergies and hayfever all my life. The dust in the room doesn't help, clogs up my sinuses and often makes my eyes feel itchy, even when I've expended my best efforts to keep the fan less dusty; it's difficult because I use it so frequently. When the opportunity to review the Dyson Pure Hot+Cool arose, I was excited and intrigued. The design itself is appealing to me, different and interesting, and looks great in the setting of a modern home. I was particularly intrigued by the function of the fan itself (it is bladeless) and hopeful it would generate much less dust than my older fan. Unboxing and assembly was fairly simple, with clear instructions provided. Once set up, flipping between the modes was easy although I was only interested in one (cool, as I live in hot, sweaty, muggy Brisbane). I was pleasantly suprised by the strength of air generated by the unit. I use a high-velocity, metal-bladed floor fan and am used to having it on at full-force. The Dyson is just as satisfying and was able to cool my room down easily, and aid in getting me to sleep. It DOES generate noise, though no more than my other fan and I actually find the noise to be a plus, as I am comforted by the white noise while falling asleep. Since using the Dyson over the last few weeks, I have noticed far less dust in my room and on my belongings, particularly electronics in the bedroom. Certainly not the thick clumps of sticky dust that seem to attach themselves to my traditional fan. I find the device fairly easy to clean (I just run a slightly damp cloth over the exterior) and feel comforted by the knowledge that I'm no longer surrounded by, and inhaling, plumes of dust every night. I would reccomend this product if you need a fan but suffer from respiratory/health issues exacerbated by excess dust. There is absolutely far less dust in my room now which is wonderful not only for cleaning, but also because I know I'm no longer breathing it in or getting it in my eyes. Cons? The price. This is not an inexpensive item. It does the job for cooling (and I look forward to testing out the heating function more in the mild Brisbane winter) and absolutely does generate less dust than a traditional fan, so that makes it an appealing product for those in need of cleaner air during the night time.
- 42 reviews
- 84 likes
- White/Silver
- Verified
- Ambassador Review
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...
Read moreefore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:
Purchased in December 2019 at Dyson.
Thank you for taking the time to share your feedback and review on the Dyson Pure Hot+Cool.
To confirm, all Dyson machines in Australia come with a 2 year guarantee (regardless of the registration st...
Read moreatus of the machine), and our Dyson Experts are always happy to assist.
Hi there,
I'm happy to assist. The product is honestly, very good, and I hope I conveyed that clearly....
Read more Frankly, emailing Dyson support is an option, and I will use it in the future. However, I chose to use your phone support team because I wanted an answer quickly since I was short on time. It also helped me to review your support team which was the main purpose of the exercise. It's just a shame that they couldn't answer my question. I have never questioned their willingness to help. (I mentioned they were friendly), it's just that the one time I had a question, they failed. I'm sure the majority of support calls are successfully resolved... but mine was not one of them, and I had to add that to my review. Customers need to know these things, and I've done my best to preemptively solve the problem for others with my review. Now regarding your registration-free 2 year warranty period. If that is indeed, the case, there are numerous locations on the Dyson Australia site that clearly contradict that statement. After just 30 seconds of searching, I found two glaring ones: 1. I'd like to direct you to the Dyson Australia product registration page. On it, it clearly states: "Why register your machine?" The very first point states: "Protect your investment with your free no hassle warranty." The wording suggests that the warranty protection IS conditional on the registration process. Logically, there's little incentive to register, if users already have the warranty as you claim. 2. Enter the downloadable manual... The following passage is from page 4 of the HP04's downloadable manual on the Dyson Australia Site: "After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour (excluding filters) for 2 years from the date of purchase." AGAIN, the phrase "After registering... your Dyson appliance will be covered..." This is as clear a contradiction as you can get. You see, this is the kind of contradiction, and unclear communication I was trying to raise your awareness of, and help customers overcome. I fully expect Dyson to change the site either by a desire to fix these problems specifically.. or a process of updates to address changes in general. I sincerely hope my review will become out of date quickly if it means these issues are addressed. Dyson makes amazing products, but your web site's communication and marketing is... inefficient and frustrating to say the least. As an I.T. professional & web administrator, with a communication background I know how larger scale organizations often make a change, and the web team is often the last to know. I don't want to ridicule anyone. However, your site is the FIRST place people look, and they're going to be confused, or worse, misled by these sorts of contradicting issues. Naturally all electronic products sold in Australia are required to be covered by a compulsory one year warranty. So from what your company stated, it was a fair interpretation to say that registration was a process to extend the default 12 months to two years. Ultimately, my review of Dyson's warranty stands, because it is based on the information your company is still presenting to the general public. 2 years for a $900 appliance disappoints me, registration required or not. Ultimately I want to encourage manufacturers like Dyson to design long-life fully-recyclable products, partly as a demonstration of commitment to quality and customers alike, and to significantly reduce waste. So I choose to have higher expectations and buy accordingly when I can. I hope this helps, HARMOFind out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
- 3 reviews
- 4 likes
Bought on way home from 2 days in hospital with smoke induced respiratory problems, Sydney Inner West. Despite still feeling fragile, i set it up and it was purifying within half an hour. Quiet, responsive, easy to run from the app on iPad,flexible, and love the auto and nite time options, and the fact that once it’s got the room purified , it quietly ticks over. It’s given me reassurance, and am hoping I won’t end up in hospital again, with these terrifying fires. I check against external AQI including live Purple Air and it’s always fairly accurate. Expensive but my health is worth it.
Purchased in January 2020 at The Good Guys for $898.00.
The reviewer stated that an incentive was offered for this review
- 33 reviews
- 18 likes
Leaves old standard fans for dead in it's performance, features & also it's stylish look.
Dyson Pure Hot+Cool HP04
I was thrilled to be given the opportunity to test out the Dyson Pure Hot+Cool HP04 as part of the product review ambassador program.
The Dyson Pure Hot+Cool arrived well packed in a large box. The packaging ensured it arrived without damage but there was not excess packaging. A great start.
The box was covered in helpful information & pictures.
Inside was the product, remote, manual, mini manual + warranty papers for 2 years cover.
The filters were separate & needed to be installed into the unit. This was a simple ...
Read moreprocess of removing them from their packaging & they simply clipped onto the base of the machine with the grills over the top. The unit even has a display to show when the filters need attention. The Dyson Pure Hot+Cool HP04 is a very sleek stylish product mine is white & silver (I did have a colour choice). It appears to be well built - no sharp edges or any manufacturing issues visible = a fabulous high quality product.Purchased in December 2019.
I contacted Dyson Customer service with a question & was very impressed.
Quick to answer my question & the customer service representative was very nice to speak to, friendly & helpful. I'd rate this contact as 10/10
- 13 reviews
- 7 likes
The good
- It has an unusual design. Most of my friends thought it looked good, some where neutral. I quite like it.
- The remote control attaches to the top of the fan magnetically. That is a nice touch and is very useful as the remote is (almost always) in a known spot.
- The amount of horizontal swing motion is adjustable and at its maximum can cover almost a full circle. There is also a limited vertical angle adjustment available.
- The filters are easy to install and hence also easy to change (see below for the costs)
...
Purchased in December 2019.
Thank you for taking the time to share your feedback and taking the time to participate in the Ambassador program.
The Diffuse mode on your machine is designed for if you wish to run the machine as a...
Read more purifier, but not have air projected towards you. For example, this can come in handy in winter. That being said, we wouldn't expect any significant difference in the air quality difference when using this mode.
- 47 reviews
- 42 likes
Effective multi-use filter fan 'n heater which has proved invaluable in recent days with the bushfire smoke!
This Dyson fan unit doesn't disappoint. It is a reasonably effective fan, along with a comprehensive particulate, pollen and carbon filter to clear up odours. I have noticed a reduction in dust (I have powdery skin) and less sneezing.
In winter, it's an effective heater with a "climate control" thermostat and strong, directional heat output, good for throwing the heat across the room as required. The fan can also oscillate which is particularly useful in this given situation, where the movement of air is crucial to swirling the odours or partic...
Purchased in December 2019.
Thank you for taking the time to review your Dyson Pure Hot+Cool machine.
We are so pleased to hear you are happy with your machine and it's performance....
Read more While Dyson aim to do more with less and engineer as sustainably as possible, in order to get the purification level required for your machine, replaceable filters were implemented as they provide a higher level of filtration than washable filters. That being said, we are always working on improving our machines and technologies. We wouldn't expect any squealing noise from your machine and will be happy to help rectify this. Please just forward your details to auaskdyson@dyson.com and we will be in touch to assist.
- 16 reviews
- 18 likes
Bought Jan 2020, Good Guys, East Chatswood, $890.
( It is hard to get a discount on an air purifier as most of Australia burns around you.)
It sits in my Sydney living room swivelling away in Auto mode.
The cat is dubious, the dog thinks we've bought another big puppy that keeps swivelling its head and looking at her. My wife has nicknamed it R2D2 after the Starwars robot.
Pros:
1 i was very sceptical about its usefulness as a filter machine, but in conjunction with the reverse cycle aircon, it is fantastic. We can keep the aircon on 25 deg...
Purchased in January 2020 at The Good Guys for $890.00.
- 25 reviews
- 25 likes
Recent bush fire incidents have reduced the air quality where I live to potentially dangerous levels , the Dyson Pure Hot and Cool has been a literal Godsend to us , especially as one of our family is a severe Asthmatic .
Its arrival couldn't have been better timed as smoke permeates our home through every crack , window and doorway , despite us being vigilant the scent of fire is everywhere .
The bedroom where the Dyson has been used almost constantly these past four weeks remains comfortable and clear despite temperatures of over 41'C and ...
Read morehigh levels of atmospheric particulates . The oscillation function and vertical tilt features ensure that the volume of air in the room is distributed cleanly and evenly . The readout window gives a real time indication of air quality which is very reassuring in our volatile and rapidly changing weather . I am amazed at how sensitive this unit is , it registered immediate reactions to nail polish remover [ VOCs ] and particulates from a small air brush paint project , gave an indication of just how strong the concentrations were and a progress report of the filtering process and increasing quality of the surrounding air , simply marvelous ! I ran tests on the filtering efficiency using different household products and releasing small measured amounts over a strict set period . In each circumstance I found that the filtering system was able to sense fumes , vapours and particulates within a few moments of operation and restore air quality within ten to fifteen minutes at higher fan speeds . The heat function is very effective and more than enough for a large double bedroom or lounge . Considering most houses have reduced ventilation during the Winter months , the filtration system of the Dyson Pure is bound to improve general air quality in any home .
Purchased in December 2019.
Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
Questions & Answers
My Dyson put hot + cool HP04 is 12 months old , it now keeps turning off & showing caution symbol.
Contact Dyson since you still have the warranty. It happened to me twice even with the brand new replacement. But don’t expect quick response from them, It took me 2 months. I just got the third machine yesterday, I am going to try it on today. Hopefully, it works. Otherwise I have to do this process all over again. Lose trust on them now.
This is certainly not what we'd expect from a Dyson Pure Hot+Cool and we are happy to help get this sorted.
Please get in touch with our Dyson Experts via live chat, Facebook Messenger or phone. You can find our contact details and links to chat here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Thanks for answering, this heater was bought through a Hervey Norman store I’ll Australia. Can you help in rectifying the problem of it shutting down all the time when set on heat of 23 deg C and showing a caution symbol.
We’ve had our Dyson pure hot + cool for about 2 weeks and it’s started to become jerky when oscillating. It will be smooth in one direction, then jerky when it reaches the end of the other direction. Any ideas on how to fix?
This is certainly not what we'd expect. We would encourage getting in touch with our Dyson Experts via live chat, phone or Facebook Messenger so we can get this sorted. You can find our contact details and chat links here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Hi, I have mine for a year without major issue and then very suddenly it stops working with exclamation mark inside a triangle. I have tried reset, unplug, clean sensors, but it still refuses to go pass 2 seconds before the triangle error returns. Any possible explanation for that?
The exclamation mark screen is indicating the Dyson Pure Hot+Cool isn't able to follow the last directive it received, or something is not quite right within the machine.
Please get in touch with our Dyson Experts via chat, Messenger or phone, you can find our details and ways to get in touch here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Get an answer from our members and Dyson representatives
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | $899.00 | $899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White/Silver | Black/Nickel |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
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- $899.00
- $899.00
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This purifier has changed our world for the better.
Great Product
A breath of fresh air!
This purifier has changed our world for the better.
Great Product
A breath of fresh air!
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This is certainly not the experience we want you to have and are only keen to help get this sorted.
Please get in touch with our Dyson Experts via chat, Messenger or phone, you can find our details a...
Read morend ways to get in touch here: https://www.dyson.com.au/support/contact-us