Faulty on arrival. Very disappointed!!
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...is no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.
Purchased in April 2020 at Harvey Norman Online for $899.00.
Questions & Answers
I have a 2 month old Dyson Air Purifier, heater and cooler. When I turn it on I get a triangle with an ! in it. I have tried everything. Different outlet, leaving it off for a while, holing done the oscillator button, holding down the power button etc...no luck! Very disappointed. Help! I am in the United States.
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. Unfortunately you've come through to the Australian Product review site, for further assistance we'd kindly ask you to please reach out to our helpline in the US on https://www.dyson.com/support/contact-us
I have hp04 it runs fine when it running. But when I turn it off. Than turn it back on it start up for one minute than Triangle pops up. This happens each time I turn off. What up with this. This is a brand new unit. Expensive one!
Thank you for your question.
This sounds very strange and is certainly not to be expected. We'd like to learn more and help resolve this for you however we require further information, please send us through an email to email@example.com and one of our experts will be in touch as soon as possible to assist.
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
|Category||Fans and Air Purifiers||Fans and Air Purifiers|
|Features||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer||Bladeless, HEPA Filter, Oscillating, Remote Control and Timer|
|Colour / Finish||White/Silver||Black/Nickel|
|Number of Speed Settings||10||10|
|Features||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer||Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer|
|Maximum Noise Level||62 db||62 db|
|Weight||5.7 kg||5.7 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Jan 2019||Jan 2019|
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- Dyson Pure Hot+Cool™ Purifier Fan Heater Black/Nickel - 248812-01
- HP04 Pure HotCool Purifying Fan Heater White/Silver
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