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Dyson Pure Hot+Cool HP04
White/Silver, Black/Nickel
Kirsty
- 2 reviews
Do not buy
We have had this product for 4 months, all was well but now the exclamation mark inside a triangle on the display and the machine doesn't work. Piece of junk.
Purchased in July 2020 for $900.00.
1 comment
EastieSydney, NSW
Not Worth The Money
I got into air purifiers during the bushfire season and thought an air purifier with a heat/cooling component would be good. But it's got some weird glitches to it and Dyson service/help desk is not what it used to be. After about a week you get an irrelevant reply cut and pasted from the manual that you've read already and then an email asking you to rate their service. Mine keeps showing the problem alert signal and is super noisy. I also get headaches and feel sick when it is turned up high - I think that it is overheating and there might be...
Read more flame retardant chemical in there that is toxic. It triggers its own VOC (volatile organic particle) emission alert when it has been on for more than a few hours and my power bill is apparently the same as an eight-person household - when there are two of us. Nothing has changed except this heater. Given that my last perfectly rational question to Dyson was met with a late, mealy-mouthed and patronizing response, I'm not wasting time approaching them again - I think they've been bought out by another company - I used to love them and any of their products automatically went on my 'want' list.Purchased in November 2019 at Harvey Norman for $498.00.
1 comment
DysonDyson
This is certainly of concern to us and we would value the opportunity to look into your interaction history and machine concerns further. Please forward your details and outline of your experience to ...
Read morethe alternate email address of auaskdyson@dyson.com and we will be in touch shortly.Questions & Answers
Michelle W.asked
I have a 2 month old Dyson Air Purifier, heater and cooler. When I turn it on I get a triangle with an ! in it. I have tried everything. Different outlet, leaving it off for a while, holing done the oscillator button, holding down the power button etc...no luck! Very disappointed. Help! I am in the United States.
1 answer
DysonDyson
Hi Michelle,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. Unfortunately you've come through to the Australian Product review site, for further assistance we'd kindly ask you to please reach out to our helpline in the US on https://www.dyson.com/support/contact-us
Rodman72asked
I have hp04 it runs fine when it running. But when I turn it off. Than turn it back on it start up for one minute than Triangle pops up. This happens each time I turn off. What up with this. This is a brand new unit. Expensive one!
1 answer
DysonDyson
Thank you for your question.
This sounds very strange and is certainly not to be expected. We'd like to learn more and help resolve this for you however we require further information, please send us through an email to aucustomercare@dyson.com and one of our experts will be in touch as soon as possible to assist.
Sheryl M.asked
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
No answers
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | $899.00 | $899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver | Black/Nickel |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
Pure Hot+Cool Link White/Silver HP03
$599.00Dyson Pure Hot+Cool Link™ Purifying Fan Heater White/Silver - 308008-01
$599.00- $898.00
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DysonDyson
This is certainly not the experience we want you to have and are only keen to help get this sorted.
Please get in touch with our Dyson Experts via chat, Messenger or phone, you can find our details a...
Read morend ways to get in touch here: https://www.dyson.com.au/support/contact-us