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Dyson Pure Hot+Cool HP04
White/Silver, Black/NickelReviewer Photos & Videos
SimoneGreater Melbourne (Outer), VIC
- 6 reviews
- 6 likes
Not 100% but still great
The fan and heating options are fantastic. It is very stable and well-made. It was very easy to set up and control via my phone using the Dyson App. The only thing I don't like is that the schedules within the app work to turn off the fan, but not to turn back on. It's a shame because other than that I think that it is well worth the money if you need an air purifier and heater.
Purchased in February 2019 at JB Hi-Fi for $799.00.
1 comment
Pratap I.Sydney, NSW
- 2 reviews
Perfect for Heating small rooms and purification
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Purchased in December 2019 at Bing Lee Online store for $898.00.
harmoACT, 2914
- 40 reviews
- 74 likes
- White/Silver
- Verified purchase
- Ambassador Review
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...
Read moreefore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:
Purchased in December 2019 at Dyson.
2 comments
DysonDyson
Thank you for taking the time to share your feedback and review on the Dyson Pure Hot+Cool.
To confirm, all Dyson machines in Australia come with a 2 year guarantee (regardless of the registration st...
Read moreatus of the machine), and our Dyson Experts are always happy to assist.
Hi there,
I'm happy to assist. The product is honestly, very good, and I hope I conveyed that clearly....
Read more Frankly, emailing Dyson support is an option, and I will use it in the future. However, I chose to use your phone support team because I wanted an answer quickly since I was short on time. It also helped me to review your support team which was the main purpose of the exercise. It's just a shame that they couldn't answer my question. I have never questioned their willingness to help. (I mentioned they were friendly), it's just that the one time I had a question, they failed. I'm sure the majority of support calls are successfully resolved... but mine was not one of them, and I had to add that to my review. Customers need to know these things, and I've done my best to preemptively solve the problem for others with my review. Now regarding your registration-free 2 year warranty period. If that is indeed, the case, there are numerous locations on the Dyson Australia site that clearly contradict that statement. After just 30 seconds of searching, I found two glaring ones: 1. I'd like to direct you to the Dyson Australia product registration page. On it, it clearly states: "Why register your machine?" The very first point states: "Protect your investment with your free no hassle warranty." The wording suggests that the warranty protection IS conditional on the registration process. Logically, there's little incentive to register, if users already have the warranty as you claim. 2. Enter the downloadable manual... The following passage is from page 4 of the HP04's downloadable manual on the Dyson Australia Site: "After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour (excluding filters) for 2 years from the date of purchase." AGAIN, the phrase "After registering... your Dyson appliance will be covered..." This is as clear a contradiction as you can get. You see, this is the kind of contradiction, and unclear communication I was trying to raise your awareness of, and help customers overcome. I fully expect Dyson to change the site either by a desire to fix these problems specifically.. or a process of updates to address changes in general. I sincerely hope my review will become out of date quickly if it means these issues are addressed. Dyson makes amazing products, but your web site's communication and marketing is... inefficient and frustrating to say the least. As an I.T. professional & web administrator, with a communication background I know how larger scale organizations often make a change, and the web team is often the last to know. I don't want to ridicule anyone. However, your site is the FIRST place people look, and they're going to be confused, or worse, misled by these sorts of contradicting issues. Naturally all electronic products sold in Australia are required to be covered by a compulsory one year warranty. So from what your company stated, it was a fair interpretation to say that registration was a process to extend the default 12 months to two years. Ultimately, my review of Dyson's warranty stands, because it is based on the information your company is still presenting to the general public. 2 years for a $900 appliance disappoints me, registration required or not. Ultimately I want to encourage manufacturers like Dyson to design long-life fully-recyclable products, partly as a demonstration of commitment to quality and customers alike, and to significantly reduce waste. So I choose to have higher expectations and buy accordingly when I can. I hope this helps, HARMO
Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
SueTasmania
- 33 reviews
- 16 likes
Leaves old standard fans for dead in it's performance, features & also it's stylish look.
Dyson Pure Hot+Cool HP04
I was thrilled to be given the opportunity to test out the Dyson Pure Hot+Cool HP04 as part of the product review ambassador program.
The Dyson Pure Hot+Cool arrived well packed in a large box. The packaging ensured it arrived without damage but there was not excess packaging. A great start.
The box was covered in helpful information & pictures.
Inside was the product, remote, manual, mini manual + warranty papers for 2 years cover.
The filters were separate & needed to be installed into the unit. This was a simple ...
Read moreprocess of removing them from their packaging & they simply clipped onto the base of the machine with the grills over the top. The unit even has a display to show when the filters need attention. The Dyson Pure Hot+Cool HP04 is a very sleek stylish product mine is white & silver (I did have a colour choice). It appears to be well built - no sharp edges or any manufacturing issues visible = a fabulous high quality product.Purchased in December 2019.
1 comment
I contacted Dyson Customer service with a question & was very impressed.
Quick to answer my question & the customer service representative was very nice to speak to, friendly & helpful. I'd rate this contact as 10/10
howard gSydney, NSW
- 16 reviews
- 18 likes
4.5 stars, Excellent design, and one question mark.
Bought Jan 2020, Good Guys, East Chatswood, $890.
( It is hard to get a discount on an air purifier as most of Australia burns around you.)
It sits in my Sydney living room swivelling away in Auto mode.
The cat is dubious, the dog thinks we've bought another big puppy that keeps swivelling its head and looking at her. My wife has nicknamed it R2D2 after the Starwars robot.
Pros:
1 i was very sceptical about its usefulness as a filter machine, but in conjunction with the reverse cycle aircon, it is fantastic. We can keep the aircon on 25 deg...
Purchased in January 2020 at The Good Guys for $890.00.
BJ_JTMetropolitan Adelaide, SA
- 66 reviews
- 50 likes
As a purifier 100%, as a fan 75%
I was sent this Dyson as part of the ambassador program that is in place with product review.
I was excited to actually give this a go and see how it works as a heater as I get cold easily now, little did I know that k was in for so much more.
We gave had very smokey conditions in Adelaide and this purifier is amazing. It has picked up little contaminants in the air when we have opened the door so go in or out of the house it literally is that sensitive that it can pick up the smallest little things I can put perfume on in my room and withi...
Read moren 5 seconds the unit is coming up with a warning and starts filtering and that their fan speed increases to try and filter any contaminants out of the air which really impressed me. The other thing I will say with this unit as as a heater it is actually quite a good unit heaps of room quickly and efficiently and it is so much better than any other fan-based electric heater you can get that's not refrigerated or gas based. The filters are quite thick and there are 2 different types and they seem to do a good job.
Purchased in December 2019.
Questions & Answers
Michelle W.asked
I have a 2 month old Dyson Air Purifier, heater and cooler. When I turn it on I get a triangle with an ! in it. I have tried everything. Different outlet, leaving it off for a while, holing done the oscillator button, holding down the power button etc...no luck! Very disappointed. Help! I am in the United States.
1 answer
DysonDyson
Hi Michelle,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. Unfortunately you've come through to the Australian Product review site, for further assistance we'd kindly ask you to please reach out to our helpline in the US on https://www.dyson.com/support/contact-us
Rodman72asked
I have hp04 it runs fine when it running. But when I turn it off. Than turn it back on it start up for one minute than Triangle pops up. This happens each time I turn off. What up with this. This is a brand new unit. Expensive one!
1 answer
DysonDyson
Thank you for your question.
This sounds very strange and is certainly not to be expected. We'd like to learn more and help resolve this for you however we require further information, please send us through an email to aucustomercare@dyson.com and one of our experts will be in touch as soon as possible to assist.
Sheryl M.asked
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
No answers
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | $899.00 | $899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver | Black/Nickel |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
Pure Hot+Cool Link White/Silver HP03
$599.00Dyson Pure Hot+Cool Link™ Purifying Fan Heater White/Silver - 308008-01
$599.00- $898.00
- $898.00
- $898.00
- $898.00
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DysonDyson
While we are pleased to hear you are happy with your machine, we wouldn't anticipate any difficulties scheduling your machine to turn on an off.
Please give our Dyson Experts a call on 1800 239 766 w...
Read moreith your Dyson Pure Hot+Cool handy and we will only be happy to assist. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.